iD Gaming Reviews 

1,143
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great overall experience with this company and its wonderful custom products. Customers frequently praise the exceptional print quality, smooth surfaces, and incredibly vibrant colors of the custom gaming mousepads and desk mats. Consumers also deeply appreciate the neat and premium presentation packaging, which includes protective covers and nice touches that make unboxing feel truly special. However, some people mentioned quite frustrating issues with delivery delays, lost packages, or occasionally receiving entirely incorrect items. A few reviewers also experienced slow support responses or excessively long waiting times when attempting to resolve problems and secure replacements.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the mouse mats are well-made with... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the materials feel premium,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between buyers. While many... See more

Service

Users describe positive interactions with service, highlighting great customer support and overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mouse quality is great. The graphic on it is really high quality too, there's certainly nothing cheap about it. I'm sure there are better quality mousepads out there if you want to spend more but th... See more

Rated 4 out of 5 stars

I ordered during the post-Christmas busy period and I’m guessing, with a smallish team, it took longer than normal to arrive. However, I was massively happy when it arrived and the quality is abso... See more

Rated 4 out of 5 stars

I ordered three mouse pads. They arrived quickly, even though I was ordering from Poland. They were packaged in very aesthetically pleasing cases. The quality of the pads is very good (slippery and so... See more

Rated 4 out of 5 stars

Pakket nooit aangekomen. Na heen en weer mailen met de klantenservice geen reactie meer. Vermijden zou ik zeggen! Never received my package. After going back and forward for a while with the... See more

Company replied


Company details

Written by the company

Deskpads with Personality. Make your setup pop using our huge library of exclusive designs. Join the 50,000+ strong gamers who have switched to our gaming mousepads combining sleek performance with vibrant aesthetics. UK based - supplying to the world.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,143)

184 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Honestly stay away i ordered one of…

Honestly stay away i ordered one of there gaming pads not cheap BTW paid about 150$ and then they lost my package once i contacted them about it they then wanted me to pay more when on there website it says free shipping over 50$ or so buy at your own risk (ps they wouldn't give me a refund and I still have not gotten the package scam site)

29 September 2025
Unprompted review
iD Gaming logo

Reply from iD Gaming

Hi

Sorry you have had this experience. We have requested more information to assist further here. It sounds like what has happened is that as you have ordered from Canada, Import duties would have been due on this parcel. If you are ordering from the USA, EU or UK there are no duties to pay. If these import taxes were unpaid then the final delivery would not have been able to take place. Our team would have then offered to resend the parcel but would have needed to charge for the new shipping label

Rated 5 out of 5 stars

Great!

I'm very happy with the products I ordered.
Shipping was without any problems from UK to Germany.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

The mousepad was perfect

The mousepad was perfect. I had a little hiccup with receiving the wrong size mousepad at first, but I reached out to the ID gaming customer service team and it was quickly resolved. My husband loved his gift so much!

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality!

I am truly amazed by this company and their product. I bought the "Kaiju Waves" 90x40 mousepad and I am stunned at the insane price to quality ratio. I expected just another dropshipped chinese bad quality mousepad at the price of €30 (incl. shipping), but I got a marvelous product instead. The quality is really good and it is stitched and built well, the motif is EXACTLY like the preview image, and the performance (glide etc.) is amazing. I truly, and I mean truly, endorse this company and its product.

The mousepad was delivered within the alloted time period (3-8 days) and came in a premium felt bag.

I will definitely recommend this company to all my friends and/or family members who might need a new mousepad.

26 January 2026
Unprompted review
Rated 2 out of 5 stars

Do not ORDER as a US resident

Order was shipped out after the holidays as sai from an email but was never delivered to my house. I contacted support got a response about 4 days later saying we are sorry we will raise a ticket with the carrier that will take 3-5 days it took 6 days to receive an update from that email saying it was lost at JFK airport. Shortly after that they sent email saying they will resend it. The last email I sent was Wednesday and it was me asking about getting a tracking number for this new order that was being sent. It’s been 5 days since and I haven’t gotten a response. I am very close to asking for a refund. DO NOT ORDER IF YOU ARE FROM OVER SEAS!!!!

Edit: I will give them a 2 star as they responded here in the comments and I will move it to 3 star when I receive said items

26 December 2025
Unprompted review
iD Gaming logo

Reply from iD Gaming

Hi

Sorry you have had this experience. As you can imagine when a parcel goes missing in a courier network our team have no control over this. After the team has confirmed that you will recieve a replacement parcel tracking details for this parcel will be emailed to the same email address that was used to place the order once that replacement is dispatched

Rated 5 out of 5 stars

funky mousepad

My son absolutely loves his new mouse pad. Designs are great and the quality of finish is very good

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Awesome Mousepad

Having recently invested in an IKEA Linnmon desk for my gaming & streaming setup I needed a mousepad to cover the whole surface of the desk in its entirety. After browsing the website for a design that I liked I settled on the Gamer Ink which was a Japanese PlayStation controller button symbol display against a black backdrop.

I contacted the team first of all to double check that their 100 cm by 60 cm size pad would cover the whole of my desk which I was assured it would. Therefore, I then bit the bullet and pulled the trigger on my first purchase.

Upon receiving the pad it arrived packaged very well and was encased in a very premium feeling carrying bag/pouch. Overall I’m over the moon with my purchase and I will definitely consider buying more in the future.

⭐️⭐️⭐️⭐️⭐️

15 January 2026
Unprompted review
Rated 4 out of 5 stars

Post-Christmas slowness but amazing quality made up for it

I ordered during the post-Christmas busy period and I’m guessing, with a smallish team, it took longer than normal to arrive. However, I was massively happy when it arrived and the quality is absolutely top notch. I created a mammoth custom mat and I’m happy with how vibrant the colours are and the quality of the mat is superb.

Highly recommend and they can back the most affordable out of all the custom gaming mat designers I could find online.

Will definitely be using again!

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Great mat

Great mat, really cool retro design and super fast delivery. Will definitely be using these guys again :)

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect, I dropped my design into the builder and a week later it arrived. My only problem with the whole experience was EVRi as I they took 5 days to deliver

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Ordered just after Christmas & the…

Ordered just after Christmas & the mouse mat was delivered early Jan! Had updates & delivery emails putting my mind at rest too. The mouse mat itself is huge! & the quality has surpassed what I was expecting! So pleased & you even get a card with a discount on for your next purchase which you can guarantee I’ll definitely be using for our next order! Great company with a great product! Thanks guys!!

14 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look