Ideal World Reviews 

Changed my Email address, could not find a link to update my new address, therefore was unable to place an order, after two attempts to sort it on the chat line and 5 different customer service operators none of whom, I assume are based in Britain, without success.
As a customer of 15 years plus I have no alternative but to call it a day with Ideal world. G Ganden

After buying a pair of shoes on 30/10/21
I’ve been wearing them to work… two days ago, I had sore feet… to my disappointment the ‘cushioned’ footbed has worn away and exposing the plastic below, rendering the shoes unwearable. I emailed ideal world to be given the response that there’s nothing they can do for me!
So these shoes didn’t last a month!
No one buy these shoes, so disappointed.

I recently ordered a mattress, cover and pillow from Ideal World. The pillow was delivered quite quickly but no sign of the mattress or cover. I have now received a message saying that the mattress has left their warehouse but absolutley no indication when it will be delivered?

Poor response by email, poor customer service from company's they show on TV when trying to return faulty goods . absolute rubbish.

On the back on last review I have bought other things from them and have no problems so hopefully they can give me a refund for the regatta jacket I bought

Heritor watches.
Cheap Chinese watches worth about £25. Have a look on AliExpress and get a far better watch. Notice Ideal World never mention the word Chinese yet 90% of their watches are from China. Nothing wrong with that, the Chinese make some great watches, but Ideal World don’t sell the great ones they sell the crap ones. The so called experts are all a bunch of con artists and the presenters should be Tory MP’s, all they do is lie.

Ideal world TV absolutely a disgrace not received my order after weeks of waiting sending emails,same message they will be intouch within 24 hours, I ordered RugDoctor with cleaning solutions cost me £260 I want a full refund Now!! Will be definitely taking this Further

This is SCAM!!!It does not work!

Don’t ever buy from this company there totally useless in sorting out a simple thing after hundreds of phone calls and emails they’ve decided to block me from every ordering I won’t any way but hubby used to but no more total rubbish customer service never in my life had dreadful customer services carnt even sort out a simple problem rubbish rubbish rubbish

Very bad company to deal with. Placed an order three weeks ago and still waiting so cancelled, now waiting for a refund. I must say I'm very disappointed with them and their customer service and from other comments I see, they have a bad reputation that is getting worse, I have been made to feel this company can't be trusted.

Hopeless at delivering anything. Or knowing what's happening to your order. Can't give straight answers. Everything is escalate and wait for 2 days. Customer services just terrible, reading from pre pared scripts. Not interested in customer satisfaction at all. After 11 days of waiting for them to try and deliver something (actually, even find my radiators) I've cancelled now. Never again.
Never once mentioned compensation or sending replacement goods, unlike many other companies. Case Reference SA4293988X.
PS I see all the 'good' reviews on here never mention actual goods bought or any specifics. Hmm.

After about 20 odd emails of repeated email contents from Ideal World about a refund and god knows how many I sent to their Customer Services.
I am nowhere near getting my refund back.
Have been trying to get it back due to item was faulty & also not to the standard I expected of the item.
From 16 or 19 August.
Should never have dealt with this company at all.

This company is scamming new customers. I ordered a £20 pack of cleaning paste. Then I received a call telling me they would send a Welcome Pack costing 99p to join their 'club'.Then the agent rattled through terms and conditions but then she said if I didnt cancel my 'membership within 18 days I'd be charged £89! I stopped her and said I didn't want the Welcome Pack and wanted to cancel my order. She ignored my request and later I received an email saying my order was dispatched. At no time on the tv did the presenters say this would happen! It's appalling.

I ordered the Blue cleaning fluid. Realized that night it was going to my previous address. Contacted Ideal World by email to advise of issue. Also used Live Chat and was advised parcel would go to New address. Each time Hermes have wrong address I contacted Ideal World. 4 times was confirmed to go to New not old address. Guess what? Delivered to wrong address today! Waste of time talking to c/s as they do nothing.

I often tune into the Planet Cruise programme on Ideal World on a regular basis and came across the perfect holiday in 2019 sailing on one of the NCL ships to Canada and America in 2020. I was so excited by this trip that I paid a deposit of £450 straightaway to secure it. But unfortunately before I could pay off the rest of it, the pandemic happened and it was cancelled, however I was given the option of transferring it to 2021, which I was more than happy to do!

In June this year I received an e-mail to say that yet again the cruise had been cancelled, which was really disappointing, but on this occasion I decided to ask for a refund! In order to get the refund, I had to progress chase on a couple of occasions. I eventually received my refund but minus £50.00. When I asked over a period of 2 months why I was only refunded £400.00, no one could give me an answer as to why they had kept back £50.00.

To cut a long story short, at the time of writing this review, they still have not refunded me the full amount, and each time I called them to try and sort it out, I was basically fobbed off. Therefore as far as I am concern they have effectively, STOLEN MY MONEY! Thank goodness I had not paid the full amount at the time for £3,600. All I can say is don’t book with Norwegian Cruise Liner, Planet Cruise, or Igloo whatever they call themselves, as between them they are a total rip off!

Just think depending on how many passengers were booked on that ship, if they kept £50.00 back from each passenger, then they have made a lot of money without the ship sailing anywhere! So somebody somewhere is gathering a lot of interests on all our money!

These brands as far as I am concern have definitely been damaged, and I would strongly suggest that Ideal World severs their partnership with Planet Cruise as it will also be responsible for damaging their brand, because judging by other reviews no-one trusts Planet Cruise anymore!!!

I will never buy from these people again I changed my card number on my account as the other one had expired I received a letter this morning saying that they would be taking me to court as payment for £4.50 didn’t go threw they have charged me £18 on top of the £4.50 they claimed they had sent me a letter they did not this is the first time I have heard of this matter. I’ve had to phone up call centre as my account has been blocked I’ve paid in full the £22.50 never agin will I use them You may have made £18 for nothing ideal world but it will be the last you get from me

This is about IW customer services. IW had offer online by one pair of trousers £16.99/ two pair £20. I bought four pair.

However when they arrived they had charged full price for the four pair. I contact customer services who initially claimed the offer wasn't there when I bought them. When I disagreed and said not only was the offer in place, it was still available and didn't stop until September they then offered discount for next purchase. I had to argue my case to get a refund of difference offering to 'return goods' for full refund. They eventually gave me a refund after 45 mins of online discussion The full refund should have been £27.96 however they gave me £27.00 and by this time I was just grateful to get any money and be done with the online debate. Trousers are great but really need to sort out this side of their business. I have copied the whole conversation which shows the amount of time it took for what should have been a straight forward process.

Purchased a static bike almost a month back and it’s still not arrived. I email and then I get a response, matter has been escalated and wait two days. Fourth email now stating above. I’ve asked for the bike to be delivered or a refund, obviously “ matter has been escalated” and I’m “kindly asked to wait 2 days for this to be resolved”
Absolutely rotten customer service from this group of snake oil salespeople.

Bought the 3 Canna plants through Ideal World, condition on arrival was not good,2 out the three were half dead, the 3rd wasn't much better, will not be buying anymore plants from them and would not recommend anyone else to either, not the first time this has happened but will certainly be the last

I write this, product less E Life folding electric bike - due to inconsistent service from IW
Product arrived timely, but damaged. An integral part of the item had been damaged.
I took time to update IW of the damage in the hope it would expedite swift replacement. Emails promising replacement were empty and not company policy. Supervisors absolutely useless, quoting chapter and verse of company policy despite emails sent from IW that promised differently.
10 days for a refund... No thanks..