IBZ Motorz  Reviews 

290
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff members for making the entire vehicle purchasing journey completely smooth, easy, and entirely straightforward. Many buyers deeply appreciate the transparent communication, excellent finance options, fair pricing, and quality cars that consistently match their advertised descriptions. Some reviewers were not happy with the customer service, pointing out very rude behavior, unprofessional responses, and dismissive attitudes from the team during critical interactions. Additionally, several people experienced unexpected mechanical issues shortly after driving away and faced serious difficulties when seeking proper support, refunds, or necessary vehicle repairs.

What people talk about most

Service

People report ambiguous experiences with service, as opinions are sharply divided among consumers. Many... See more

Product

Reviewers share mixed feedback about product quality and reliability. While some consumers report a fantastic... See more

Staff

Customers had positive experiences with staff, highlighting helpful and honest interactions throughout their... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark divide in their interactions. Many... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly among consumers. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought a 2015 Mazda 3 from Faz. The entire experience was smooth and hassle-free. We had a test drive the day before and decided to take some time to think about it. The next day, we return... See more

Company replied

Rated 5 out of 5 stars

Just purchased my new car from these guys, great service and very helpful. Frank in the Epping branch even tried his best to get me a cheaper finance deal late at night without trying to rush and push... See more

Company replied

Rated 5 out of 5 stars

Today I bought BMW4 series from these guys these guys are very genuine. I’m very happy with the service they gave me their car was advertised properly. I was scared to come two hours away but when I c... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a vehicle, my first car, from IBZ Motors and had a great experience. The process was smooth, the staff were helpful and professional, and the car was exactly as described. Overall... See more

Company replied


Company details

  1. Used Car Dealer
  2. Car Dealer

Written by the company

If you are looking for great savings on quality used cars in the Essex area, then you have reached the right place. We are proud to offer you first class service and with competitive pricing, so don't hesitate to browse our up to date stocklist. Here is where you will find a range of makes and models. We realise that buying a car can be a daunting experience, but don't worry, we are well established and come with a great reputation. Furthermore we offer excellent advice and experience on vehicles, vehicle maintenance and part exchange. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us. View our stock on the following websites.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

290 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(290)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Recently brought a car from IBZ motorz

Recently brought a car from IBZ motorz, customer service from Faz was fantastic, and the quick delivery to my house of the car was also brilliant! Highly recommend them!

24 June 2024
Unprompted review
IBZ Motorz  logo

Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

We had a very good experience from the…

We had a very good experience from the moment we walked in.
Frank helped us with every question we had and he made everything possible to help us.
We recommend 100%
The customer service is amazing!

8 June 2024
Unprompted review
IBZ Motorz  logo

Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

We had a wonderful experience

We had a wonderful experience.
Frank was very quick and helpful. I would recommend 100%

8 June 2024
Unprompted review
IBZ Motorz  logo

Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Frank was very helpful and nice person…

Frank was very helpful and nice person very honest peoples I will recommend to all my friend &family.

8 June 2024
Unprompted review
IBZ Motorz  logo

Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 1 out of 5 stars

Terrible experience with IBZ Motorz Chadwell Heath

Please be careful when purchasing any car from IBZ Heath Chadwell health RM6 4HJ. I would advise not to purchase car from them. If you must buy from them please get an independent car inspector to clear that whatever they are selling to you is ok.

I am currently talking with Advantage Finance with issue of misfiring that I have to repair recently. I introduced someone to them also and they sold totally broken car.

As I am writing this message Ombudsman has instructed Blue Motor Finance/IBZ Motorz to refund all payment back after independent investigation.

1 March 2024
Unprompted review
Rated 1 out of 5 stars

I just purchased it one month ago and…

I just purchased it one month ago and the A/C of my Hyundai ioniq is not working (I haven't check it but don't expect it is not working just two weeks after the purchase.
Besides, the IBZ Motorz agent said they have changed the engine oil before send the car to me, but it is not recorded properly on the service history booklet, they also said they will send me a separate proof but I haven't received yet.
I have a gut feeling that they just bought the car back and sell it directly without thinking about the maintenance issue. They also told me to contact the Hyundai directly if there are any problems. No matter the warranty is still valid, the basic functionality of the car dealer is to keep the car perform well before selling to the customer, please do not just looking at the profit.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Thanks to IBZ Motor bought Audi today…

Thanks to IBZ Motor bought Audi today amassing car they have very honest dealer thanks again to Frank to help me out to bought the car.

27 May 2024
Unprompted review
IBZ Motorz  logo

Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Really helpful recommended to all my…

Really helpful recommended to all my friend all nice car they have very realible & honest dealership Frank is very help guy 5 star they deserve.

27 May 2024
Unprompted review
IBZ Motorz  logo

Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Thanks to Ibz Motorz help me out for my…

Thanks to Ibz Motorz help me out for my finance to bought the car really help peoples speically thanks to Frank hes the man to done everything for me i will recommend toeveryone to buy a car from IBZ Motorz family.

25 May 2024
Unprompted review
IBZ Motorz  logo

Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 5 out of 5 stars

Good customer service I m happy with my…

Good customer service I m happy with my new car I will recommended to all my friend & family Good quality cars they have reliable cars.

13 May 2024
Unprompted review
IBZ Motorz  logo

Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

Rated 4 out of 5 stars

Good

Good, friendly customer service. Couldn’t fault the handover over my car. Would recommend.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

happy with purchase bought mercedes CLA…

happy with purchase bought mercedes CLA 2019 FAZ completed my finance deal gave me very good rates better than other dealers his dealing is very honest i will ask my friend and family to visit
Highly recommended

17 April 2024
Unprompted review
Rated 5 out of 5 stars

I went there to buy toyota yaris…

I went there to buy toyota yaris 2013,on the 28th of march 2024,the expirence was great, good customer relationship,they are very honest and genuine. After paying,they came to deliver my car the next day as agreed in good shape.i will recommend them any time, any date.
Michael Oweh.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Found the car on auto trade and went to ibz motorz

Found the car on auto trade and went to collect today, excellent customer service. couldn’t be any happier with the vehicle i have purchased, they were really honest. I would definitely recommend to anyone that’s thinking to buy a car, really happy with my audi a1. Thank you!

13 April 2024
Unprompted review
Rated 5 out of 5 stars

Very Happy

Very satisfied with the car and very good customer service. Will recommend to buy from there with confidence.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Purchased my car

Purchased my car, VW Passat, from the Chadwell Heath branch. Faz was fantastic and answered any questions I had. They rectified issues I saw on the car in a timely manner. Will definitely use them again. Great service

30 March 2024
Unprompted review
Rated 4 out of 5 stars

Great service very patient and helping…

Great service very patient and helping me pick the car

18 March 2024
Unprompted review
IBZ Motorz  logo

Reply from IBZ Motorz

Thank you very much for taking the time to leave your great review, it really is appreciated. We hope to be of service to you again in the future.

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