iBUYPOWER Reviews 5,809

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the user experience, finding the setup straightforward and the systems performing smoothly without issues. People appreciate the quality and value, often highlighting the competitive pricing and the inclusion of high-end components, making it a great deal for gamers. The build quality is frequently praised, with many noting the clean and modern aesthetics, as well as the reliability of the systems for both gaming and everyday use. Conversely, a small portion of people felt dissatisfied with customer service, citing issues like slow response times, unhelpful interactions, and difficulties with warranty claims or faulty parts. Some customers also mentioned receiving damaged products or experiencing component failures shortly after purchase, leading to frustration with the resolution process.

What people talk about most

Product

Clients share ambiguous opinions on product quality and reliability, with many expressing significant... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers expressing satisfaction with their... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing dissatisfaction over unexpected costs... See more

User experience

People report positive experiences with user experience, highlighting easy setup and smooth performance for... See more

Customer service

Customers consistently note negative experiences with customer service, citing issues such as unhelpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased this iBUYPOWER Slate Gaming PC (model SBI5N5701) from Walmart and have been using it for a short time. So far, everything has been working great. The PC arrived well-packaged and setu... See more

Rated 5 out of 5 stars

Very good pc build for a great price, especially on todays market. Was shipped fast, videocard was not installed to protect it while shipping, interior of pc was well insulated. Super easy instructi... See more

Rated 5 out of 5 stars

They have a lot of different options of builds available for purchase which was really helpful for finding exactly what I was looking for. I ended up going with the iBUYPOWER Slate Gaming PC Desktop (... See more


Company details

  1. Computer and Accessories Store

Written by the company

Since 1999, iBUYPOWER has embodied its core beliefs of Perseverance, Unity, Strength, and Ambition, to deliver on its promise to build the best gaming systems for the most discerning gamers. Even in a time when PCs were not as ubiquitous as they are today, we fueled the passion for gaming by giving our customers the highest quality in custom built computers. Our systems have since become the backbone for professional gamers, game developers, LAN centers, major esports tournaments, collegiate esports, and everyday consumers. iBUYPOWER has worked intimately with brands such as Intel, NVIDIA, AMD, Microsoft, WD, ASUS, Bethesda, MLG and many more. Superior performance, reliability, cutting edge technology and timely production make iBUYPOWER the authority in PC gaming.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Best Experience Ever!

I just got my system and I am blown away! From the consistent status updates through the building process from how fast it shipped out and delivered!

The packing was beautiful and my system arrived in PERFECT condition.

I did the easy builder and it definitely was EASY!

If you need a custom gaming PC, iBuyPower is the place to go!!

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Custom Built Ryzen Extreme MONSTER!!

I bought a new custom built “Ryzen Extreme” model from ibuy and after the first week of use I will say, I love it! Ryzen 7 9800, rtx 5080, 64GB of 6000mhz ram, 4TB SSD, liquid cooled(never gets above 60 degrees F) and all on an X870E motherboard for about $3,300 after taxes and everything. That’s WITH a warranty! I was able to get them on the phone to answer questions both times I called, great service, the build was done within a week of my payment processing and all I had to do once I got my rig was install the GPU(they packed it separately for safer shipping) and reinstall windows(this I would complain about if I weren’t so darn happy cause I couldn’t figure it out even with their instructions lol). This thing is a monster and it runs every game I own on ultra settings, and its noise level is barely noticeable. 5 star rig with a 5 star purchase experience.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

No issues, runs great

Purchased my ibuypower pc back in February and its been working great so far! Runs games beautifully and even supports work in multiple instances of blender/unity with no trouble

9 February 2025
Unprompted review
Rated 5 out of 5 stars

I love this PC

I love this PC. For 3k it can run any game without frame drops and I can stream at the same time. Let's go.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Pc just arrived

Pc just arrived, everything seems to be working great, I’m excited to try higher demanding games.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Great company.

Quick, relatively cost efficient, great company. They have very active support & a subreddit that is always active for help. I've been lucky to not need help at all with the product! It works amazingly, not a single complaint.

24 February 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience

On 03/21, I placed an order to build a pc worth $2.4K and paid with PayPal (which went straight to my credit card which shows the full payment). I received an email confirmation with a link to track the status on my order, which I've used every day to check progress, and every time I've looked into it, I got the same non-answer. Finally today 03/27, I called and spoke with an associate who didn't seem to care about my concern. At first, he simply stated that there seemed to be an issue with the address. The issue being that there was no apartment number. I explained to him that that was simply, because I don't live in an apartment, adding that I was puzzled by why would that be an issue. My PayPal info does include an apartment and, when I placed my order online, I'd filled up their form with my correct address (same as in Paypal). Not to mention, that they could have called or emailed me, considering the fact that the order was placed 6 days ago. Having clarified the issue and discussed about the absurdity of the reason, the associate came to inform me that my payment had to be validated before they assembly team can get to start processing my order. Asked why, he just responded by repeating the same statement. So, apparently, having received the payment from Paypal (and payment has been added to my credit card statement) iBuypower still needed to be "validated". Eh?! I don't know about you (readers) but that sounded like BS to me. But, moving on. When asked about that (absurd) part, the answer as expected -and I am paraphrasing here-: "It is what it's is. And you can get around it". So, at this point, they have received my order and my payment since 6 days ago and i still have to wait -according to the chap- for one or two more days to go throught that part of the process. At this point, it became obvious to me that, no matter how much I tried to convey my message, the associate did not give a dam of my concern. No sign of taking ownership of the problem, not a "I am sorry, sir, but I don't make the rules" or "I will try to speed up the process so you can get your PC asap". Nothing. Finally, I told him that I wished for them to confirm to me by tomorrow, that the Monty Phyton "payment validation" went through and would not accept further delays without a convincing argument or otherwise, I cancel my order. His response was that they are open tomorrow if I wish to call in.
I'll let you all draw your own conclusions about this company

27 March 2025
Unprompted review
Rated 4 out of 5 stars

I loved getting a new PC

I loved getting a new PC, I can finally enjoy games without lagging or crashing. I previously couldn't even play online because of how bad my old one was, but I haven't had any issues with my new PC so far!

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Solid company!

This was a gift for my son. Ordering process and picking parts was easy with lots of options. Price was reasonable, and shipping was fast! Will definitely be back

1 December 2024
Unprompted review

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