We had an overall good experience with IAS who assisted us in getting a residence permit in Spain for my wife. They provided a good plan from the start which was executed until the end. Along the way... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
IAS has always achieved what they set out to do, in our case this has been to get ILR for my wife. I think our case was probably one of the most straight forward, but it was done without too much fu... See more
Company replied
I can't thank Deepak Braich enough! I came to the IAS for help with my partner visa, and what could have been a really stressful process turned out to be so much easier with his help. He was alw... See more
Company replied
Niv is so helpful and a brilliant caseworker, she had just taken over the case, we have been concerned as social workers that caseworkers keep changing and she reassured us and carried about work very... See more
Company replied
Company details
Information provided by various external sources
IAS are specialist immigration solicitors with offices around the UK, from London to Manchester. Get in touch today to find out how our lawyers can help you
Contact info
100 Borough High St, SE1 1LB, London, United Kingdom
- 020 3411 1966
- info@iasservices.org.uk
- iasservices.org.uk
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disastrous advice
We booked an emergency consultation with Natalie Pashley 19/10/2023 because we had a confusing situation with the Home Office where mistakes were made from the Home Office's side, so we needed guidance. All the detailed information was provided to Natalie Pashley (immigration advisor with the experience of working for the HO as she claimed). So her advice was for me to leave the country immediately and start the whole immigration process again, even though I was in the middle of applying for citizenship. Luckily, we decided to get another opinion from a different advisor (not from ias), who recommended us an absolutely different approach. I ended up getting my passport a few months later. If I followed Natalie Pashley`s advise it would have cost us tens of thousands of pounds financial damage and a decade of lost time, not to mention the stress and nerves! We later submitted a claim with ias to get our money back for that useless consultation, they however just ignored us and stopped answering our emails. Don't deal with this company, they are not professional and not client-orientated.
25 February 2025
Unprompted review
Reply from Immigration Advice Service
Hi Mrs Barnett,
Thank you for taking the time to leave a review and I am very sorry that hear of your issues with the services you received.
I had requested additional information from you to look into this further and unfortunately did not receive a response.
I am unable to locate your file based on the information provided here, so if you could please contact us at customerservice@iasuk.org.uk I will then be able to investigate further and provide you a detailed response, along with addressing any refund requests you wish to make.
Kind Regards,
Lauren Jones
Immigration Advice Service
I spoke with Dina about my situation…
I spoke with Dina about my situation and how to go forward and if I was going in the right direction. She was very helpful and gave me lots of key points and information. Thank you for your help
25 February 2025
Unprompted review
Reply from Immigration Advice Service
Hi Melanie,
Thank you for your review - it's great that Dina was able to give you insightful and helpful advice and I will be sure to pass your praises onto her.
Thank you for engaging in our services and we hope you will consider using us again in the future.
Best Wishes,
Lauren Jones
Immigration Advice Service
This Firm Gets the Job Done
Mariam was my advisor and I was consulted on information I could not have know on my own regarding my application. Therefore, everything went smoothly, and it was approved. I truly appreciate the help of Immigration Advice Service for assisting me in accomplishing this feat. Much appreciated. Highly recommend.
20 February 2025
Unprompted review
Reply from Immigration Advice Service
Hi Mr Wes,
Thank you for taking the time to leave IAS a review.
I am delighted that Mariam was able to assist you with the application process and that your Visa was successfully granted.
We appreciate you using our services and wish you all the best in future.
Kind Regards,
Lauren Jones
Immigration Advice Service
Unhelpful, rude, waste of money
£200 for a 10 minute phone conversation with a rude lawyer who didn't care and gave no additional advise, helpful or support. My partner is applying for an O1 visa and I an O3 as his spouse. I came with a list of questions options and comments to discuss. The lawyer didn't turn his camera on, didn't offer any advice other than short answers, told me I had no work options and offered no follow-up to my questions other than being blunt. Save yourself the money and go elsewhere to discuss this. I also had mentioned my situation on a pre-call and instead of saying 'we can't help you' they greedily took my money to tell me in 10 minutes of a paid 30 minutes phone call that they can't do anything or offer any support. HORRENDOUS
21 February 2025
Unprompted review
Reply from Immigration Advice Service
Hi Cathy,
Thank you for taking the time to leave a review and I am very sorry that hear of your issues with the services you received.
I had requested additional information from you to look into this further and unfortunately did not receive a response.
I am unable to locate your file based on the information provided here, so if you could please contact us at customerservice@iasuk.org.uk I will then be able to investigate further and provide you a detailed response..
Kind Regards,
Lauren Jones
Immigration Advice Service
Immigration Advice Service
My name is David, and I just want to put in words my sincere and heartfelt appreciation and gratitude to my Immigration Case Supervisor Saimah Razzaq for her competent and professional services. Saimah you have been by far the best solicitor I have ever dealt with - both in a friendly and easy to approach manner. You were fair, excellent communication and great advice.
Thank you for putting up with me, even when I had doubts, and for that I will always be grateful.
Thank you
David Cole
5 February 2025
Unprompted review
Reply from Immigration Advice Service
Dear David,
Thank you so much for taking the time to share such a heartfelt and thoughtful review. We’re truly delighted to hear about your positive experience with Saimah.
Your kind words about her professionalism, approachability, and dedication mean a great deal—not only to Saimah personally, but to our entire team. We understand how important clear communication and trustworthy guidance are, especially in immigration matters, and it’s wonderful to know that Saimah was able to support you with such care and expertise.
It’s been our absolute pleasure to assist you, and we’re so pleased to have made a meaningful difference.
Thank you again, David—we wish you all the very best moving forward, and please don’t hesitate to reach out if we can help in the future.
Kind Regards,
Lauren Jones
Immigration Advice Service
No Regrets…
I have use IAS for my Immigration journey since 2018 and I have not looked back or regretted at all. All the Case Workers assigned to me through the years have been fantastic.
Thank you Ms Harinder Sond for starting me off the last on the last journey. And Ms Mariam Adebayo, for finishing off with me. Thank you Mariam for all your quick responses in time. God bless you all. Rose B-K
18 February 2025
Unprompted review
Reply from Immigration Advice Service
Dear Rose,
Thank you so much for your generous review. We’re honoured to have been part of your immigration journey since 2018, and we’re delighted to hear that your experience with our team has been so positive throughout the years.
A special thank you for recognising Harinder and Mariam —we’re incredibly proud of the care, dedication, and professionalism they bring to their work, and your words will mean a great deal to them both.
On behalf of everyone at IAS, thank you for your continued trust. We wish you all the very best in the future, and please don’t hesitate to reach out should you ever need us again.
Kind Regards,
Lauren Jones
Immigration Advice Service
Exceptional Service and Support
I had an outstanding experience with the team at IAS. Special thanks to Ibtizam Azeez-Omotoso for the remarkable support throughout our application process.
The process flow was streamlined and efficient, and the teams responsiveness was impressive. Their support in getting our documentation in order significantly reduced our workload and made the entire experience stress free. I highly recommend their services for those who seek immigration advice.
7 February 2025
Unprompted review
Reply from Immigration Advice Service
Hi Praveen,
Thank you for taking the time to share your details of your experience with IAS. We're thrilled to hear that our team, and especially Ibtizam, provided the support and guidance you needed throughout your application process.
It’s great to know that you found the process stress-free, and that our responsiveness and help with documentation made a meaningful difference.
Thank you again for your kind recommendation—we’re grateful for your trust and wish you all the best moving forward.
Kind Regards,
Lauren Jones
Immigration Advice Service
I received my British citizenship with…
I received my British citizenship with a help from IAS.
My caseworker was Mariam Adebayo. She is a very nice person and always easy to be contacted.
2 February 2025
Unprompted review
Reply from Immigration Advice Service
Hi Vladimir,
Thank you for your review, and congratulations on receiving your British Citizenship—what a wonderful milestone!
We are pleased to hear that Mariam was able to support you throughout the process. She is a valued member of our team, and it’s great to know her approachable and responsive nature made a positive impact on your experience.
Thank you again for choosing IAS. We wish you all the very best for the future and are always here should you need us again.
Kind Regards,
Lauren Jones
Immigration Advice Service
We spoke with Laura Christian
We spoke with Laura Christian. She was great and very helpful. She answered all our questions and pointed us in the right direction.
13 February 2025
Unprompted review
Reply from Immigration Advice Service
Hi Stephen,
Thank you for your feedback!
It's great to hear that Laura was able to assist you and provide the guidance you needed - she is a valued member of our team, and it’s great to know her support made a positive impact during your consultation.
We truly appreciate you taking the time to share your experience, and we’re here for you should you need any further assistance in the future.
Kind Regards,
Lauren Jones
Immigration Advice Service
Very grateful to the team at IAS
Very grateful to the team at IAS. I was assisted by Matteo Di Battista who was most helpful with the few questions that I did have. It proved to be an excellent experience. I would recommend them to anyone looking for assistance with visa related needs and will certainly be utilising them in the future if necessary.
11 February 2025
Unprompted review
Reply from Immigration Advice Service
Hi Randi
Thank you for your kind words and for taking the time to share your experience with us.
We’re delighted to hear that Matteo was able to assist you effectively and that your overall experience with IAS was such a positive one. Your recommendation means a great deal to us, and we’re so pleased to know you’d feel confident turning to us again in the future.
Should you need any further support down the line, we’ll be here and ready to help.
Kind Regards,
Lauren Jones
Immigration Advice Service
Do not use
Honestly I do not recommend their services. I think it is hit or miss depending on who you get as your caseworker. i paid 100 for a consultation and the guy told me yes everything can be done. When sent over to my case Worker after I paid their information did not add up and we ended up going a completely different route than what I was told at my consultation.
I decided to still go along with them abd everything was alright until the visit visa got refused. When I asked about reapplying, I was told that this isn't the best route but then why was I told it was before?? So I explained that I was frustrated and not happy and stressed, so they referred me to another consultation and said I will get a new case worker after this.
This person really disappointed me. She never followed up. I had to chase after her time and time again and I ended up just leaving her to see if she will get back to me. She never did for months and this is why I have requested a refund and am writing this review. She told me same as the first consultation that everything can be done and it's been done before and there is no issue. But then she vanishes.
Visa applications are really stressful especially ones such as spouse Visa etc. and when you are paying so much and your not getting the service you paid for and you are just wasting your time. Its honestly not worth it. I tried super hard to trust them again and again as I do not like writing bad reviews etc but I am hurt and disappointed and I do not want to use their service anymore
15 February 2025
Unprompted review
Reply from Immigration Advice Service
Hi Gul,
Thank you for taking the time to leave a review and I am very sorry that hear of your issues with the services you received.
I had requested additional information from you to look into this further and unfortunately did not receive a response.
I am unable to locate your file based on the information provided here, so if you could please contact us at customerservice@iasuk.org.uk I will then be able to investigate further and provide you a detailed response, along with addressing any refund requests you wish to make.
Kind Regards,
Lauren Jones
Immigration Advice Service
I used IAS to apply for British citizenship…
I used IAS to apply for British Naturalisation. I was super happy with the service from my initial telephone consultation through the whole process. A wish to highly praise the attention i received from my assigned Paralegal Wendy Goor. She was totally professional and alway available. I can't recommend this practise highly enough. Everything was done perfectly from start to finish
10 February 2025
Unprompted review
Reply from Immigration Advice Service
Dear Wayne,
Thank you for taking the time to leave a review.
We’re delighted to hear that you were happy with the service throughout your British Naturalisation process. It is great to hear that Wendy was able to assist you!
At IAS, we strive to make every step as smooth and stress-free as possible, and it's wonderful to know we delivered on that for you. Your recommendation means a great deal. Thank you again for choosing us!
We wish you all the best!
Kind Regards,
Michaela
Immigration Advice Service
Ibtizam
Dealt with a lady called Ibtizam.
She did a brilliant job and made the whole experience very easy. Highly impressed with her.
13 February 2025
Unprompted review
Reply from Immigration Advice Service
Dear George,
Thank you for leaving a review.
We’re delighted to hear that Ibtizam was able to assist you. We're grateful you chose IAS and are always here if you need further assistance in the future!
We wish you all the best!
Kind Regards,
Michaela
Immigration Advice Service
Sponsor License Aid
Our business worked with IAS to obtain the Sponsor License, and we had an excellent experience. Our Case Worker, Mrs. Mariam Adebayo, provided consistently friendly, professional, and spot-on advice. Response times were fast, and thanks to her guidance, we successfully obtained the License. We truly appreciated having a knowledgeable and supportive advisor throughout the process. We wholeheartedly recommend IAS and Mariam!
11 February 2025
Unprompted review
Reply from Immigration Advice Service
Dear Client,
Thank you for leaving a review.
We’re so pleased to hear that your experience with IAS and particularly with Mariam was such a positive one. It is also fantastic to hear you would recommend IAS and Mariam!
We wish you all the best for the future, and are always here should you need any further support!
Kind Regards,
Michaela
Immigration Advice Service
5 Stars ⭐️✨
Absolutely 5 Stars for this Company particularly Miss Mariam Adebayo, she was our solicitor from the beginning Fianceé Visa to Spouse Visa Application, she never left us wondering and communicated professionally, she advised us thoroughly on the documents needed and what to expect to ensure that the visa would be approved. She guided us through each stage. The last stage of visa application was approved last week and many thanks to Miss Mariam, we are now happily together and looking forward to the next chapter of our life. Highly Recommended ⭐️⭐️⭐️⭐️⭐️
4 February 2025
Unprompted review
Reply from Immigration Advice Service
Dear Edna,
Thank you for leaving IAS a review.
We’re absolutely delighted to hear about the successful outcome of your visa applications and that Mariam Adebayo was able to support you every step of the way. I will be sure to pass on your kind feed back to her.
Congratulations on this exciting new chapter together—we wish you all the best for the future, and we're always here should you need any further support!
Kind Regards,
Michaela
Immigration Advice Service
Helpful, friendly, and knowledgable
I recently had my asylum case handled by Clare Dunn. She did a wonderful job, answering all my questions and contacting the home office for me when needed. She was very supportive during the whole process and understanding when discuss sensitive subject matter. She was also quick to respond to any emails I sent.
I have already reccomended her to someone else who is in a similar situation to myself, and would contact her again if I needed any more help with my immigration process
5 February 2025
Unprompted review
Reply from Immigration Advice Service
Dear Leila,
Thank you for taking the time to leave a review.
We are pleased to hear that Clare was able to support you with compassion, clarity, and timely communication throughout your asylum case.
Should you or anyone you know need further assistance in the future, we’ll be here to help. We wish you all the best!
Kind Regards,
Michaela
Immigration Advice Service
Competent, Fast, Responsive
Mariam Adebayo successfully handled our UK sponsor licence appeal, leading the Home Office to overturn its original refusal.
It was a highly urgent case, and she delivered the successful appeal within just a few working days.
As a CEO, I've worked with some legal service providers, but Mariam stands out for her expertise and exceptional responsiveness, replying to all emails and questions much quicker than others.
I highly recommend her.
30 December 2024
Unprompted review
Reply from Immigration Advice Service
Dear Client,
Thank you for taking the time to leave a review and sharing your experience.
We're thrilled to hear that Mariam Adebayo was able to deliver such a positive outcome, especially in a case as urgent and complex as a UK sponsor license appeal. I will be sure to pass on your kind comments to Mariam.
We're grateful you chose IAS to assist you. If you ever need assistance again, we’re always here to help.
We wish you all the best!
Kind Regards,
Michaela
Immigration Advice Service
Very friendly and helpful service
Very friendly and helpful service. No regrets turning to IAS, very productive initial appointment. Dina Modi kindly provided picture on options available for my situation.
Thank you very much!
3 February 2025
Unprompted review
Reply from Immigration Advice Service
Dear Alina,
Thank you for taking the time to leave a review.
We’re so pleased to hear that you had a productive and positive experience during your initial appointment with Dina.
We're grateful you chose IAS and are always here if you need further assistance moving forward!
We wish you all the best!
Kind Regards,
Michaela
Immigration Advice Service
It was a great experience working with…
It was a great experience working with Irfan Waheed. The entire process went smoothly, and the regular online meetings were really helpful in ensuring we understood the steps and required documents. Everything was handled efficiently, and it didn’t take much time. We’re truly grateful to have chosen IAS for our passport process!
1 February 2025
Unprompted review
Reply from Immigration Advice Service
Dear Nazanin,
Thank you for leaving a wonderful review.
We’re delighted to hear that your experience with Irfan Waheed and the IAS team was smooth and efficient.
If you ever need assistance in the future, we’ll be here to help! We wish you all the best!
Kind Regards,
Michaela
Immigration Advice Service
Very professional staff and services
Very professional staff and services! I’m researching vacation homes in Ireland and the team was great in breaking down costs and processes. Definitely recommend!
17 January 2025
Unprompted review
Reply from Immigration Advice Service
Dear Jen,
Thank you for leaving a review.
We are pleased to hear that IAS has been able to assist you and that you would recommend!
Thank you for using IAS services! We wish you all the best.
Kind Regards,
Michaela
Immigration Advice Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.