We had an overall good experience with IAS who assisted us in getting a residence permit in Spain for my wife. They provided a good plan from the start which was executed until the end. Along the way... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
IAS has always achieved what they set out to do, in our case this has been to get ILR for my wife. I think our case was probably one of the most straight forward, but it was done without too much fu... See more
Company replied
I can't thank Deepak Braich enough! I came to the IAS for help with my partner visa, and what could have been a really stressful process turned out to be so much easier with his help. He was alw... See more
Company replied
Niv is so helpful and a brilliant caseworker, she had just taken over the case, we have been concerned as social workers that caseworkers keep changing and she reassured us and carried about work very... See more
Company replied
Company details
Information provided by various external sources
IAS are specialist immigration solicitors with offices around the UK, from London to Manchester. Get in touch today to find out how our lawyers can help you
Contact info
100 Borough High St, SE1 1LB, London, United Kingdom
- 020 3411 1966
- info@iasservices.org.uk
- iasservices.org.uk
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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John
I used IAS to assist me with applying for a family visa, and I found they had a very professional manner to my situation. I would especially like to thank Mariam Adebayo, who was my caseworker, for her experienced support throughout the application process.
29 March 2025
Unprompted review
Reply from Immigration Advice Service
Dear John,
Thank you for leaving a review.
It is amazing to hear that Mariam was able to assist you with your Family Visa application.
We wish you all the best in your future immigration journey!
Kind Regards,
Michaela
Immigration Advice Service
I tried to reschedule a meeting I…
I tried to reschedule a meeting I missed. They never responded my emails when I tried to reschedule so I had to call them, when I did, they said they would get back to me and never did. Each person whom I spoke on the phone told me a different story about their refund policy and I lost 100 pounds eventually. I had called them three times, emailed them three times before I gave up.
19 December 2024
Unprompted review
Reply from Immigration Advice Service
Hi Hyosun,
Thank you for taking the time to leave a review.
Upon further inspection I note that you were booked in for a session with one of our advisors on 10/12/24 at 2PM. Unfortunately, you missed this session, despite all confirmation and reminder emails sent via our systems showing as opened by you, and did not contact us with reasoning for this no show until 19/12/24.
You were advised that you would need to rebook the session and pay a few fee, which is in line with our rescheduling policy which can be found on our website.
We are sorry that we were not able to assist you, however IAS followed correct procedures as outlined: If an advice session is not attended within 10 minutes of the start time, missed, or rescheduled within an hour of the set start time, the full fee for a new session must be paid to arrange a new time and date.
We wish you all the best in future.
Kind Regards,
Lauren Jones
Immigration Advice Service
Immigration Advice Service to me was an…
I’ve had an amazing experience with Immigration Advice Service, and I especially want to thank Clare Dunne for her incredible support and professionalism. My experience with her and the team was absolutely fantastic. From start to finish, they were professional, knowledgeable, and genuinely supportive.
The team guided me through every step of my process, making what could have been a stressful situation feel smooth and manageable. Everything was clearly explained, ensuring I understood my options, and they were always responsive to my needs.
Thanks to their dedication and expertise, I’ve had a successful outcome, and I couldn’t be more grateful. I highly recommend Clare Dunne and the Immigration Advice Service to anyone in need of immigration help.
24 March 2025
Unprompted review
Reply from Immigration Advice Service
Dear Aymen,
Thank you for taking the time to leave a review.
It is great to hear of your amazing experience of working with Clare and IAS! I will be sure to pass on your kind feedback to Clare! It is also fantastic to hear you would highly recommend!
We wish you all the best in your future immigration journey!
Kind Regards,
Michaela
Immigration Advice Service
Deceptive! No mention of a "deposit" when they collected my consultation fee
I found them to be deceptive. I paid for a consultation with a solicitor. The next appointment was 3 weeks out. I ended up getting the information from another solicitor (for free) so I called them 10 days before my consultation and they told me I would receive a partial refund. When I asked why they said that part of my payment included a non-refundable deposit. I fought it because they NEVER INFORMED ME of any such thing when they took my payment over the phone. For this reason, I would NOT trust this company. They are solicitors and they should be way more trustworthy than this! Don't companies HAVE TO DISCLOSE such a thing at the time of payment?
5 March 2025
Unprompted review
Reply from Immigration Advice Service
Hi Chris,
Thank you for taking the time to leave a review and I am sorry that you were not satisfied with the services you received.
I had requested additional information from you to look into this further and unfortunately did not receive a response.
I am unable to locate your file based on the information provided here, so if you could please contact us at customerservice@iasuk.org.uk I will then be able to investigate further and provide you a detailed response.
Kind Regards,
Lauren Jones
Immigration Advice Service
Listen to the 1 star reviews
Listen to the 1 star reviews. These people aren't serious and only out to take your money, once they have your money you will see an instant shift in how you're treated. I wish I had before me and my partner even contacted them. The 5 star reviews must have been bought. Look up their reviews on reddit, you'll see no one has anything good to say about them.
21 May 2024
Unprompted review
Reply from Immigration Advice Service
Thank you for taking the time to leave a review and I am sorry that you were not satisfied with the services you received.
I had requested additional information from you to look into this further and unfortunately did not receive a response.
I am unable to locate your file based on the information provided here, so if you could please contact us at customerservice@iasuk.org.uk I will then be able to investigate further and provide you a detailed response.
Kind Regards,
Lauren Jones
Immigration Advice Service
Excellent advice and service
We were applying for my baby's right of abode visa from India back to the UK. We used IAS and they were fantastic, professional service, excellent advice, prompt responses and made the process simple and smooth for us. We would thoroughly recommend this service and a special mention to Mariam Adebayo who was our case worker.
21 March 2025
Unprompted review
Reply from Immigration Advice Service
Dear Bhavesh,
Thank you for leaving IAS a review.
We are pleased to hear that Mariam was able to assist you with applying for your baby's Right of Abode. It is also amazing to hear you would recommend the service of IAS!
We wish you all the best in your future immigration journey!
Kind Regards,
Michaela
Immigration Advice Service
Exceptional Immigration Advice – Highly Recommend!
I had an initial consultation with Dina Modi this morning regarding an immigration issue, and she was excellent. She was extremely accurate, precise, and knowledgeable, explaining complex information in a clear and straightforward manner. Her professionalism and attention to detail gave me great confidence in my next steps. I would highly recommend her to anyone in need of expert immigration advice!
19 March 2025
Unprompted review
Reply from Immigration Advice Service
Dear Matteo,
Thank you for leaving a review.
I am happy to hear that Dina was able to advise you and that you found her accurate, precise and knowledgeable. I will be sure to pass on your kind feedback to her.
We wish you all the best in your immigration matter!
Kind Regards,
Michaela
Immigration Advice Service
I would would like to thank the IAS…
I would would like to thank the IAS Global Immigration organisation and specially my lawyer Lola Tinubu who assisted me with my visa. Me and my husband tried to apply for spouse visa and couldn't have managed it on our own.With my lawyer's assistance, the seeming difficult process proceeded quickly, clearly, and without needless stress. Lola is the greatest attorney for spouse visas, and I suggest her to everyone.One more time thanks for everything!
13 March 2025
Unprompted review
Reply from Immigration Advice Service
Dear Tatiana,
Thank you for leaving a review. I am pleased to hear that you have had a great experience with IAS and that Lola was able to assist you. We wish you all the best in your future immigration journey!
Kind Regards,
Mollie
Immigration Advice Service
Dina Modi was my advisor
Dina Modi was my advisor, very clear and helpful service provided. Thank you!
18 March 2025
Unprompted review
Reply from Immigration Advice Service
Dear John,
Thank you for leaving a review. I am pleased to hear that you have had a great experience with IAS and that Dina was able to assist you. We wish you all the best in your future immigration journey!
Kind Regards,
Mollie
Immigration Advice Service
Reply from Immigration Advice Service
Dear Hernan,
I'm pleased to hear that you have had a positive experience with IAS. We appreciate you taking the time to leave feedback and wish you all the best in your future immigration endeavors.
Kind Regards,
Mollie
Immigration Advice Service
Waisted a whole year with ias
Waisted a whole year with ias. Constant delays; having to produce again and again information that became dated for my partners visitor visa. Case worker impossible to contact. Eventually l agreed to half refund of my money.
17 March 2025
Unprompted review
Reply from Immigration Advice Service
Hi Harry,
Thank you for your review and I am sorry to hear that you were not satisfied with the services you received.
I have looked into your file and can see that your concerns were passed onto a supervisor to address as your previous caseworker had left IAS and that you were offered a refund of £500 as work had been carried out by the previous caseworker.
I can see that the funds have been refunded now and wish you all the best in your future immigration endeavours.
Kind Regards,
Lauren Jones
Immigration Advice Service
Absolutely amazing
Absolutely amazing! Very charismatic and I got all questions answered promptly and professionally. Can very much recommend!!! I know exactly what my next steps are now to receive my visa.
11 March 2025
Unprompted review
Reply from Immigration Advice Service
Dear Carla,
Thank you for leaving a review. I am pleased to hear that you have had a great experience with IAS. We wish you all the best in your future immigration journey!
Kind Regards,
Mollie
Immigration Advice Service
DO NOT USE THIS GROUP!
This group is just out to take your money. First of all, I was calling about Ireland and a man with an extremely thick African accent called me - and this call cost $300 US dollars. I could barely understand anything he said. This call NEVER should have taken place. They should have sent me a one pager regarding immigration to Ireland and maybe charged $25. I could have read and UNDERSTOOD everything instead of being scammed. This is a SCAM. Don't use them - spend the time to research on your own - you are NOT calling or speaking with a person from the country you want to call - it's just scammers.
26 February 2025
Unprompted review
Reply from Immigration Advice Service
Hi Jean,
Thank you for your review.
I note from your file that you contacted us for information in relation to Irish Citizenship, and that your advice session was carried out on 27/02/25. During this advice session you were provided with accurate legal information on how to proceed and provided with quotes for assistance should you require the help with your applications.
Upon listening to the calls held with our sales executive, you were advised on the services we offer and then decided to book in for the session. You were also clearly advised on this call that during the advice session you will be provided with quotes for the application services.
The service has been provided correctly and in full, despite the fact that you advise you have found the information online, you did proceed to book and have been provided with accurate legal advice which is relevant to your needs.
I also note that a written copy of the advice provided has been sent to you, where you had opportunity to ask any follow up questions.
We wish you the best of luck with your future immigration journey.
Kind Regards,
Lauren Jones
Immigration Advice Service
I highly recommend this company if you…
I highly recommend this company if you need help obtaining advice and/or passport service aid. They were extremely knowledgeable and a pleasure to work with. My mom and I needed guidance for obtaining our duel passports and IAS were very professional, informative, and helpful. I would use them again. I worked with Ann Hua-Roach and I couldn't recommend her service any higher. She was very kind and made a possibly nerve wracking experience a calm and pleasant one.
24 February 2025
Unprompted review
Reply from Immigration Advice Service
Dear Bre,
Thank you for leaving a review. I am pleased to hear that you have had a great experience with IAS and that Ann was able to assist you. We wish you all the best!
Kind Regards,
Mollie
Immigration Advice Service
What made my experience great was the help of Ms. Harinder Sond
What made my experience great was the help and support received by Ms. Harinder Sond who was clear in guiding me through the process and facilitated the matter. Her nice character made me feel at ease during the meeting and she explained everything. What was seemed difficult and complicated in my head turned to be clear and constructive through her emails. When I missed sending a document, she reminded me right on time and made sure we complete the application on time.
4 March 2025
Unprompted review
Reply from Immigration Advice Service
Hi Manal,
Thank you for taking the time to leave us a review. I am pleased to hear you had a great experience with Harinder - I will be sure to pass your comments along to her.
Thank you again for using IAS services and we wish you all the best.
Kind Regards,
Lauren Jones
Immigration Advice Service
We had an amazing experience with IAS
We had an amazing experience with IAS, using their services for both our fiancée and spousal visa applications. Our solicitor, Mariam Adebayo, was absolutely fantastic—professional, knowledgeable, and always so supportive. She guided us through every step, making what could have been a stressful process feel seamless and straightforward.
The entire IAS team was efficient and thorough, ensuring everything was handled with care and expertise. We are beyond happy with the service we received and will definitely be using IAS again when it’s time for our visa renewal. Highly recommend to anyone in need of immigration assistance!
15 February 2025
Unprompted review
Reply from Immigration Advice Service
Hi Kerstin & Tom,
Thank you for your review - I am delighted to hear that you had an outstanding service with Mariam and will be sure to pass your praises onto her.
We appreciate you engaging in our services and we look forward to the opportunity to work with you again for the renewal process.
Wishing you all the best in the meantime.
Kind Regards,
Lauren Jones
Immigration Advice Service
Please be careful
Please be careful. They are extremely pushy and try to coerce you into their services. I’m a British citizen whose main goal is to work abroad so I wanted to inquire about what IAS can offer. Paid the $29 consultation fee and spoke with one of the agents towards the end of 2024, when given the price of the service I explained it was too expensive for me at the moment (around $3k). Another agent rang me months later saying the service has reduced significantly (to $1.2k) - this is to begin the process for a green card, when I said this is sudden and I need time to think about just dropping this much money on a company I had already forgotten about the agent got really pushy and rude. Explained several times I’m not going to suddenly pay this much out of the blue and wished to discuss with my family. They called me unserious and I found their attitude unbelievably ridiculous. I mentioned several bad reviews that I read and they said they still had my card details and didn't take money out as it “proves” they are not scammers. They said “if we wanted to take money out we could” I found this disgusting and a form of fear-mongering as I never consented for them to keep my card details. Due to this I cancelled my card and ordered a new one.
3 March 2025
Unprompted review
Reply from Immigration Advice Service
Hi Ayesha,
Thank you for taking the time to leave us a review and I am very sorry to hear of your experience with IAS.
I have passed your comments onto the relevant departments to be discussed and addressed internally and used to improve our services moving forward.
I would like to reiterate that IAS will not, under any circumstance, take payments for services without prior authorisation from the client - so I am sorry for the confusion, however please be rest assured that this has been brought to the attention of the supervisors to ensure this does not happen again.
We wish you all the best in your future immigration endeavours.
Kind Regards,
Lauren Jones
Immigration Advice Service.
Ann was amazing to work with
Ann was amazing to work with. Thank you IAS for helping me through this skilled visa process.
3 March 2025
Unprompted review
Reply from Immigration Advice Service
Hi Karen,
Thank you for your review! We are best pleased that you had an enjoyable experience with IAS and particularly Ann - it's great to hear that she was able to assist you with your Visa application process.
Thank you again for engaging with our services and we hope you may consider us again in the future.
Best Wishes,
Lauren Jones
Immigration Advice Service
Avoid please
Avoid please. Waste of time and money. I paid hundred pounds for 10 minutes consultation,I was explained situation what is easy job was promising all fixing and nothing change, I paid more £350 for just few emails, they wanna look like they doing their job in reality useless. Don’t waste your time and money.
26 February 2025
Unprompted review
Reply from Immigration Advice Service
Hi Mila,
Thank you for your review.
Upon further inspection I note that you contacted us for a full refund of £350. The caseworker called you and tried to explain our process and her application, to which you hung up. The caseworker followed up with an email, explaining that we could only refund you £170 as the kick-off meeting and document list had been provided, however she did not receive a response from you on this matter.
The only reason IAS could not proceed with the application was that you did not provide any of the requested documents. The caseworker attempted to explain the next steps in the advice letter, kick-off meeting and also in numerous emails, but these necessary documents were not provided. The caseworkers supervisor also attempted to call you to explain the above, however you advised that you was unable to speak at that current moment and would call her back, to which we have no record.
If you could please email customerservice@iasservices.org.uk, I will ensure that your refund of £170 is actioned as priority.
We wish you all the best in future.
Kind Regards,
Lauren Jones
Immigration Advice Service.
Disastrous advice
We booked an emergency consultation with Natalie Pashley 19/10/2023 because we had a confusing situation with the Home Office where mistakes were made from the Home Office's side, so we needed guidance. All the detailed information was provided to Natalie Pashley (immigration advisor with the experience of working for the HO as she claimed). So her advice was for me to leave the country immediately and start the whole immigration process again, even though I was in the middle of applying for citizenship. Luckily, we decided to get another opinion from a different advisor (not from ias), who recommended us an absolutely different approach. I ended up getting my passport a few months later. If I followed Natalie Pashley`s advise it would have cost us tens of thousands of pounds financial damage and a decade of lost time, not to mention the stress and nerves! We later submitted a claim with ias to get our money back for that useless consultation, they however just ignored us and stopped answering our emails. Don't deal with this company, they are not professional and not client-orientated.
25 February 2025
Unprompted review
Reply from Immigration Advice Service
Hi Mrs Barnett,
Thank you for taking the time to leave a review and I am very sorry that hear of your issues with the services you received.
I had requested additional information from you to look into this further and unfortunately did not receive a response.
I am unable to locate your file based on the information provided here, so if you could please contact us at customerservice@iasuk.org.uk I will then be able to investigate further and provide you a detailed response, along with addressing any refund requests you wish to make.
Kind Regards,
Lauren Jones
Immigration Advice Service
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