Purchasing the card was easy. It was easy to add multiple cards to one app and scan everyone in at once. We used the 48-hour card for public transit (including to Schipol airport), discounted 1/2 day... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to order online. Got the physical card over the digital version, as you don't have to worry about your phone battery. Used the app to find places to go visit. Only issue I had was the app saying... See more
Company replied
Very flexible card for our visit to Amsterdam. It gave us free entry to most of the attractions the we went to in a five day trip. It was great for use on the trams although it could be a little dif... See more
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Using the e-card was a breeze for us. We were able to get into Rijksmuseum, Artis Royal Zoo, and Nemo Science Museum without any problems. We were able to travel around the city with our card access t... See more
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Company details
Information provided by various external sources
Connection and cooperation is what makes amsterdam&partners strong and functional as a city marketing organisation. As the central organisation we connect cross-sector parties. More than ever, this comes down to this key principle: “together we are stronger”.
I amsterdam
Written by the company
- Your guide to visit, enjoy, live, work & invest in Amsterdam.
- Iamsterdam.com is the official portal website of the City of Amsterdam, with everything you need to visit, enjoy, live, work, invest and do business in the Amsterdam Metropolitan Area.
Contact info
De Ruijterkade 28 B t/m D, 1012 AA, Amsterdam, Netherlands
- citycard@iamsterdam.com
- iamsterdam.com
4.4
Excellent
16K reviews
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Didn't work right away
Didn't work right away. We had to activate it. I contacted someone in the app via chat. We lost much time because of that...
15 May 2026
Reply from I amsterdam
Hi!
Thank you for your feedback. We’re sorry to hear the City Card did not work immediately for you and that you had to spend time resolving the activation issue through in-app chat. We understand how frustrating this can be, especially at the start of your visit when you want everything to run smoothly.
We appreciate you sharing this experience, as it helps us improve both the activation process and the support experience for future visitors. We hope that despite this delay, you were still able to enjoy your time in Amsterdam.
Kind regards,
Davida - Team I amsterdam
Purchasing the card was easy
Purchasing the card was easy. It was easy to add multiple cards to one app and scan everyone in at once. We used the 48-hour card for public transit (including to Schipol airport), discounted 1/2 day tour to Zaanse Schans Windmills, THIS IS HOLLAND 5D Flight Experience, Hortus Botanicus, Rembrandt House Museum, Mokumboot Canal Cruise and a discount for the Heineken Experience. I feel like it was a good value for the money and easy to use.
16 May 2026
Reply from I amsterdam
Hi!
Thank you for your wonderful review! We’re delighted to hear the City Card was easy to purchase and manage in the app, especially with multiple cards together. It sounds like you made fantastic use of it with public transport, museums, experiences, and even a trip to Zaanse Schans 🌷⛵
Your itinerary sounds like a perfect Amsterdam adventure mix, from THIS IS HOLLAND to canal cruising and the Hortus Botanicus. We’re very happy to hear you found the card easy to use and good value for money.
We hope that you had a wonderful time in Amsterdam.
Kind regards,
Davida - Team I amsterdam
Reply from I amsterdam
Hi!
Thank you for your review! We’re glad to hear you had a great experience and found the service punctual, courteous, and safe, with a clean and comfortable car. We hope that you had a smooth and pleasant journey.
Kind regards,
Davida - Team I amsterdam
It was very easy to use the City Card
It was very easy to use the City Card, the price for the entries and the possibility for using GBV in Amsterdam was perfect for our stay.
15 May 2026
Reply from I amsterdam
Hi!
Thank you for your review! We’re delighted to hear you found the City Card very easy to use and that the included museum entries and GVB public transport made it perfect for your stay in Amsterdam.
We hope that you had a wonderful time exploring the city.
Kind regards,
Davida - Team I amsterdam
Not disability friendly at all. Ableist. Disgusting.
Not disability friendly at all. Managed to use the card once for a £10 discount for the £286 we paid. The company responded to a wrong email address which meant I was not informed or my choices. Company, despite PROVIDING the photographic evidence that proves their fault. Even so, refused to refund and now aren’t responded to any emails when I highlight my consumer rights. Disgusting ableist.
14 April 2026
Unprompted review
Reply from I amsterdam
Hi Elise,
Thank you for taking the time to share your feedback once more.
As previously communicated via email, we are unfortunately unable to offer a refund, as the cards were activated and used at Moco Museum.
We have carefully reviewed your concerns and provided clarification regarding our policy and the reason compensation cannot be granted in this case.
We truly appreciate your feedback and are sorry for any disappointment caused. Despite this experience, we hope you were still able to enjoy your time in Amsterdam.
Kind regards,
Davida - Team I amsterdam
Amsterdam Trip
Not all turnstile or QR code reader worked on my QR code. I had to walk in a moving tram or bus to see which reader can catch my QR code.
15 May 2026
Reply from I amsterdam
Hi!
Thank you for your feedback. We’re sorry to hear you experienced issues with the QR code readers on public transport and that you had to move around the tram or bus to find a scanner that worked properly. We understand how inconvenient and frustrating that must have been during your travels.
Your feedback is very valuable and helps us identify where the experience with QR scanning and transport access can be improved for future visitors. We hope that despite this issue, you were still able to enjoy your time in Amsterdam.
Kind regards,
Davida - Team I amsterdam
I had booked and paid for the card in…
I had booked and paid for the card in advance of our arrival. Booked to my credit card Date March 4th posted March 5th in the amount of 338 euros. Confirmation number cc-ao7w-1fyb. Upon arrival at Centraal Station presented confirmation number to receive physical cards and was charged again at the time April 12th in the amount of 376 euros. How can I help to receive a refund for the duplicated payment? Thanks I received a quick response to my inquiry and am satisfied with the service to address my concerns. The confusion with billing was mine.
7 April 2026
Reply from I amsterdam
Hi!
Thank you for reaching out, and we are very sorry to hear about this situation. We understand how concerning it must be to see what appears to be a duplicate charge for your City Cards.
To help investigate this further and assist you with a possible refund, we kindly ask you to contact us directly through our customer support channels and include:
Your confirmation number and a copy or screenshot of both charges/payment confirmations. Please send these to webcare@iamsterdam.com
Our team will then be able to review the transactions and help resolve this for you as quickly as possible.
Kind regards,
Davida - Team I amsterdam
Reply from I amsterdam
Hi!
Thank you for your review! We’re delighted to hear the I amsterdam City Card worked amazingly for you. We hope that you had a wonderful time exploring Amsterdam.
Kind regards,
Davida - Team I amsterdam
Excellent card
Excellent card, lots of attractions, museums, transport included. 100% recommended
15 May 2026
Reply from I amsterdam
Hi!
Thank you for your review! We’re delighted to hear you found the City Card excellent and enjoyed the wide range of attractions, museums, and included transport. Your recommendation means a lot to us. We hope that you had a wonderful time in Amsterdam.
Kind regards,
Davida - Team I amsterdam
Super worthy if you're vising a lot of…
Super worthy if you're vising a lot of things or doing a lot of activities. Includes virtually everything except for Van Gogh Museum and Anna Frank's House. It was super easy to use
15 May 2026
Reply from I amsterdam
Hi,
Thank you very much for your feedback!
We’re glad to hear you found the card easy to use and great value when visiting many attractions and activities.
Just to clarify for future visitors: some popular museums, such as the Van Gogh Museum and the Anne Frank House, are not included in the City Card.
We really appreciate you sharing your experience.
Kind regards,
Amal - Team I amsterdam
Made really good use of our IAmsterdam…
Made really good use of our IAmsterdam City Cards yet again, always great value 🤩
14 May 2026
Reply from I amsterdam
Hi,
Thank you for your lovely feedback!
We’re really happy to hear you made great use of your I amsterdam City Cards again and continue to find them great value. It’s wonderful to know they’ve supported your visits on more than one occasion.
We hope to welcome you back to Amsterdam soon!
Kind regards,
Amal - Team I amsterdam
Amal - Team I amsterdam
Easy to use yes yes yes
Easy to use, efficient process, made public transit a breeze to use and the museums and canal cruises and bike rentals were readily accessible. Highly recommend.
14 May 2026
Reply from I amsterdam
Hi,
Thank you so much for your feedback!
We’re very happy to hear you found the City Card easy to use and that it made getting around the city, as well as accessing museums, canal cruises, and bike rentals, smooth and convenient.
We really appreciate your recommendation and hope to welcome you again in the future.
Kind regards,
Amal - Team I Amsterdam
Reply from I amsterdam
Hi,
Thank you for your feedback!
We’re glad to hear that you feel the product delivered on its promise and offered good value for money. We really appreciate you taking the time to share your experience.
Kind regards,
Amal - Team I amsterdam
If you plan to visit a lot of…
If you plan to visit a lot of attractions, this card is a must. For a price of this card you could visit 3/4 attractions, but with it you can visit up to 70 of them, get "free" public transport, which I recommend to use, it saved us a lot of time since we spent most of our days going to different parts of the city (the first day we only walked bc we were mesmerised by the city but we didn't make it to our appointments)
29 April 2026
Reply from I amsterdam
Hi,
Thank you so much for your feedback!
We’re very happy to hear you found the City Card useful and convenient, and that it helped you explore so many attractions and make use of public transport.
Kind regards,
Amal - Team I amsterdam
Recommend only for longer and in city stay.
In theory the amsterdam city card offers great benefits for tourists in Amsteram because it offers free entry to the most popular tourist destinations and free public transport in Amsterdam.
My biggest concern is the hefty price which feels very reasonable considering all of the benefits but how many museums can one really visit on a single day?
Sadly I had quite the embarrassing situation when I wrongly assumed that I could combine my NS tickets and City Card. I put a few hours of research time into figuring out how far the citycard reaches and only bought a ticket from my location to Weesp. I was under the assumption that this would cover my trip on the NS train which it didnt. This might seem obvious for a dutch person but as a tourist I wasnt aware that the citycard does not include traveling with the NS. Because this is a product that specifically targets tourist (including foreign tourists) i recommend highlighting this information on the website more clearly because I did not stumble upon this during my 2hr research.
The cityCard gets significantly cheaper for longer stays so I would recommend this mostly to people who are planning to stay inside Amsterdam and for more than a weekend. Otherwise one should plan carefully when a cityCard actually is a money saver.
30 April 2026
Reply from I amsterdam
Hi,
Thank you very much for sharing your feedback.
We’re sorry to hear about the confusion during your trip. On our website it is clearly stated that the City Card includes only public transport operated by GVB within Amsterdam, and not NS train services.
We always recommend checking the included services on our website or contacting us beforehand to make sure the City Card fits your travel plans and provides the intended benefits.
We appreciate you taking the time to share your experience.
Kind regards,
Amal - Team I amsterdam
Make sure the check museum sites priorTo your arrival so make reservations.
Mostly the pass was great and convenient. But some places we didn't get into because they required a reservation which was disappointing.
14 May 2026
Reply from I amsterdam
Hi,
Thank you for your feedback.
We’re glad to hear you found the City Card convenient overall. Regarding your experience with reservations, our website clearly explains which museums require advance booking and how to make these reservations before your visit.
We understand it can be disappointing when entry is not possible without a reservation, and we recommend checking the museum information on our website prior to arrival to avoid this in the future.
Kind regards,
Amal - Team I amsterdam
SUPERB
Value for money - several transport (except train - not necessary to get to know Amsterdam), activities (boat cruis, comedy shows, etc), museums are included.
User experience - plataform super user-friendly.
We bought the 140h-card and saved a lot of money!
14 May 2026
Reply from I amsterdam
Hi,
Thank you very much for your fantastic review!
We’re delighted to hear that you found the card great value for money and that you were able to enjoy the included transport, activities, and museums so easily.
Kind regards,
Amal - Team I amsterdam
Using the e-card was a breeze for us
Using the e-card was a breeze for us. We were able to get into Rijksmuseum, Artis Royal Zoo, and Nemo Science Museum without any problems. We were able to travel around the city with our card access to trams, metros, and buses. Carefully plan your trip in order to maximize the benefits of this card.
14 May 2026
Reply from I amsterdam
Thank you very much for your lovely review!
We’re really happy to hear that using the City Card was so easy for you and that you were able to enjoy the museums without any issues. It’s great that you also made good use of the public transport access around the city.
We appreciate your helpful tip about planning ahead to get the most out of the card.
Kind regards,
Amal - Team I amsterdam
A very convenient way to organize
A very convenient way to organize and explore a trip in Amsterdam. Will always use this when visiting
1 May 2026
Reply from I amsterdam
Hi!
We’re glad you liked the I amsterdam City Card, thank you for leaving this review! We hope you had a wonderful time in Amsterdam!
Kind regards,
Amal - Team I amsterdam
So glad we purchased this!
Using this card on the app to get around and go to attractions was so easy and effortless! We would use this again! It helps to download an eSim if coming from the USA.
8 May 2026
Reply from I amsterdam
Hi,
Thank you so much for your lovely review!
We’re really happy to hear that using the card through the app made getting around and visiting attractions easy and effortless for you. It’s great to know you had such a positive experience and would use it again.
We also appreciate your helpful tip, that’s very useful for future visitors.
Kind regards,
Amal - Team I amsterdam
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