I2ioptometrists Reviews 

357
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making every visit welcoming and pleasant. Many people appreciate the personalized approach and the absence of high-pressure sales tactics, ensuring they find products that truly suit their needs. The service provided is frequently described as exceptional, with the team going above and beyond to ensure satisfaction. Reviewers highlight the impressive product selection, thorough eye tests, and clear explanations, noting the consistent first-class experience over many years.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as welcoming, knowledgeable, and... See more

Service

Customers had positive experiences with service, consistently describing it as first-class and exceptional.... See more

Product

Reviewers highlight positive aspects of product, particularly the superb and huge selection of frames to suit... See more

User experience

Customers consistently note positive experiences with user experience, often feeling welcomed and receiving... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as welcoming,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been a customer for many years and one of Stephen’s patients, I have nothing but good things to say. Excellent patient care and every time I visit I’m always made to feel so welcome.

Rated 5 out of 5 stars

Mikey is an actual star as is the rest of the team at I2I. They have such an impressive selection of Brands here and their varifocals are just amazing. The staff can't do enough for you and mak... See more

Rated 5 out of 5 stars

Very helpful and professional team. After my eye test there wasn't the usual big sell but a patient and informative consultation on what i wanted, what i thought looked good and keeping within my budg... See more

Rated 5 out of 5 stars

Stephen is very thorough and highly experienced; giving me peace of mind particularly as I get older. Through the advancement in scanning and Stephen's skill; he can help identify health issues as w... See more


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5.0

Excellent

TrustScore 5 out of 5

357 reviews

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5.0

All reviews

(357)

87 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointed

Disappointed , using the shop in Howard St for many years and purchased many pair of C&G frames and Varilux lenses. So got an eye test and they recommended a stronger lens ,no problem. So David informed me Varilux had a deal on second pair of lens are 50% off so I got the offer. So the bill was £610 for my 2 pair of C&G to replace lens which I enquired about price , was informed each pair had added £50 due to not purchasing new frames . But I purchased these frames and original lens from yourself ! Was explained to me every frame in the store has an added £50 incase lens is not purchased and vice versa if only lens . In the end they took £50 off as they couldn't find the purchase of the other frame, I was charged £50 so if I didn't enquire I would be down £100!

9 April 2024
Unprompted review
Rated 5 out of 5 stars

The most helpful opticians ever

The most helpful opticians ever. Really knew the stock and was able to advise on suitable style for me. Normally I try on every pair in the shop looking for something that’s right. She brought half a dozen of the most suitable and was honest about how they looked. Friendly and approachable as well as knowledgeable. We had a good laugh with her as well would really recommend.

27 July 2024
Unprompted review
Rated 5 out of 5 stars

Experience with I2i was great

Experience with I2i was great. Visited the Finnieston branch where Lisa saved my broken spectacles by realigning them perfectly and also helped me select my new Oakley glasses and gave really good advice on how I need to maintain them. 10/10 would recommend it to friends as well!!

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Very friendly, professional and knowledgeable team with a great range of glasses to choose from. Highly recommend

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Satisfaction

As always my wife and I received a very thorough,friendly and efficient service ,carried out by staff who are a credit to the company

9 July 2024
Unprompted review
Rated 4 out of 5 stars

The Service is very very good well looked after

The Service is very very good and deserves a 5 star.
The choices of products and knowledge of products is very very good 5 Stars and they do know how to deal with complicated Scenarios like mine.
Some passing of information between people could perhaps improve as sometimes I get contradicting information.
But overall the Service is good and it seems you are well looked after. (I have used 4 different opticians so I can compare this very well)

28 June 2024
Unprompted review
Rated 5 out of 5 stars

i just want 2 say…

All the staff at i2i but especially Sarah and Stephen, make me feel a valued client and that I’m getting the very best eye health treatment.

13 June 2024
Unprompted review
Rated 5 out of 5 stars

An exemplary thorough eye examination.

My experience with Stephen was reassuring thorough and really pleasant! Fortunately I was given a cancellation which was held in a very modern setting and Stephen’s calm and caring manner put me at ease instantly! Excellent service which I will definitely recommend!

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Dreaded Eye Test

I have a fear of getting my eyes tested as I have astigmatism and my prescription is quite complex.
I normally go to a high street chain opticians. However after having been wrongly prescribed on more than one occasion I decided to go to an independent optician.
What a difference, the experience and customer care by the staff at i2i at Howard street in Glasgow was first class. Stephen the optician was exceptional and also Mickey who guided me through the narrow list of glasses I could choose based on my prescription. I will now be a loyal customer going forward.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Great opticians

Stephen is totally at the top of his field. Fantastic optician and a very professional and friendly guy. I'd never want to go anywhere else. The whole team are great too and I always get great advice on what frames suit me best.

17 May 2024
Unprompted review

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