I2ioptometrists Reviews 

357
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making every visit welcoming and pleasant. Many people appreciate the personalized approach and the absence of high-pressure sales tactics, ensuring they find products that truly suit their needs. The service provided is frequently described as exceptional, with the team going above and beyond to ensure satisfaction. Reviewers highlight the impressive product selection, thorough eye tests, and clear explanations, noting the consistent first-class experience over many years.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as welcoming, knowledgeable, and... See more

Service

Customers had positive experiences with service, consistently describing it as first-class and exceptional.... See more

Product

Reviewers highlight positive aspects of product, particularly the superb and huge selection of frames to suit... See more

User experience

Customers consistently note positive experiences with user experience, often feeling welcomed and receiving... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as welcoming,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been a customer for many years and one of Stephen’s patients, I have nothing but good things to say. Excellent patient care and every time I visit I’m always made to feel so welcome.

Rated 5 out of 5 stars

Mikey is an actual star as is the rest of the team at I2I. They have such an impressive selection of Brands here and their varifocals are just amazing. The staff can't do enough for you and mak... See more

Rated 5 out of 5 stars

Very helpful and professional team. After my eye test there wasn't the usual big sell but a patient and informative consultation on what i wanted, what i thought looked good and keeping within my budg... See more

Rated 5 out of 5 stars

Stephen is very thorough and highly experienced; giving me peace of mind particularly as I get older. Through the advancement in scanning and Stephen's skill; he can help identify health issues as w... See more


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5.0

Excellent

TrustScore 5 out of 5

357 reviews

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5.0

All reviews

(357)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would nt go anywhere else

Been going to I2I for years, brilliant companies. Even better they now have their own glasses named after Scottish islands. Highly recommend the amazing friendly staff. Highly recommend

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent alround service

I have been using i2i for at least 10 years and they never let me down. All the staff are incredibly friendly and I always feel comfortable from the moment I walk in. Before my eye exam, Stephen immediately noticed that I had a chalazion on my eyelid and gave me instructions to treat it. The eye exam was thorough and professional, and he took the time to answer all my questions without rushing.

Choosing new glasses was great fun and Jennifer and Michael were full of lots of advice. There is a great selection and they helped me find the perfect pair, plus prescription sunglasses. I really appreciated the personalised attention.

I would definitely recommend i2i to anyone looking for quality eye care and excellent service!

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Annual Eye Test

I have been attending i2i for my eye care for a few decades now. I have always received excellent and friendly service and advice from all the staff.
Definitely the place to go for professional eye care.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience at i2i…

I had a fantastic experience at i2i optometrist Howard Street, where Stephen and the entire staff were incredibly friendly, knowledgeable, and attentive. Stephen took the time to help me find the perfect contact lenses, ensuring I felt comfortable and confident with my choice. I truly value shopping locally and supporting small businesses, and this practice exemplifies the personalized, caring service I appreciate. I highly recommend them to anyone looking for expert eye care in a warm, welcoming environment.
Steven H

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Best in Glasgow

Great service from Stephen and the team. Bought my glasses from here and then brought in Sunglasses to have reglazed great price and had them back within a day. Great prices and staff makes you feel really welcome.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

I2i Howard St Glasgow with Sean and his…

I2i Howard St Glasgow with Sean and his team have been simply superb. My partner had recommened I2i from previous visits, and I could not agree more now.
The eye test was thorough, yet with a relaxed vibe. The choice of available designer frames on display was indeed a sight to behold-pun intended! Super fast and efficient service, with a bespoke experience and multiple options available for lenses and coatings. Customer aftercare has likewise been an absolute delight. Totally recommend, and will be back in two years' time. Delighted and greatful from Iceland.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Superb experience

From the minute you walk through the door you are made very welcome and treated like an old friend. Re the eye test, Stephen made you feel at ease and was very knowledgeable and professional when carrying it out, giving a full explanation of the various tests carried out. Then when picking new frames David was excellent, I had picked out a couple of frames prior to the test and while I was with Stephen he picked out other frames that he thought might suit me. What I can I say, he was right, I picked the frames he thought were most suitable, David then explained about my lens choices, again extremely helpful with no pressure on which ones to choose.
While eye tests and picking glasses is not something to look forward to, all I can say is that the service received made my visit an enjoyable experience.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Went for my yearly check up yesterday and yet again had great service. Been going there for roughly 25 years now and thoroughly recommend them. Stephen is the best as almost 3 years ago he diagnosed me with a specific condition that my GP missed completely. Entire staff are so friendly and helpful. See you in a year's time 🤩

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service as always

I had great service today when choosing sunglasses with i2i- I was shown lots of different frames and given plenty of time to pick my favourites. Always great service from staff at i2i- nothing is ever too much trouble. Thanks A. Honeyman

25 April 2025
Unprompted review

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