i-bidder.com Reviews 

648
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, most reviewers were unhappy with their experience overall. Individuals frequently encountered excessive hidden fees, unexpected charges, and received heavily damaged or missing items that completely failed to match the online descriptions. Buyers also struggled to get meaningful assistance from customer care when attempting to resolve these frustrating delivery and product issues. Some reviewers were happy with the customer support team and found the staff very approachable. Consumers mentioned that representatives provided prompt help, answered inquiries professionally, and occasionally went well beyond expectations to sort out difficult situations successfully. People also noted that it is possible to find great bargains and good value when buying items through the platform.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with some reviewers finding good value and functional... See more

Website

People report ambiguous experiences with website features and usability. While many reviewers are very happy... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting a wide range of opinions. On one hand,... See more

Price

Users describe negative interactions with price, consistently reporting that additional costs make final... See more

Customer communications

Reviewers mention ambiguous feedback about customer communications. Some consumers experienced poor... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have used i-bidder.com for a long time and as such on reading some of the reviews, I can see that users were not fully aware of what the platform does and how it works. Think of it as a platfo... See more

Company replied

Rated 1 out of 5 stars

This full site is a SCAM, don't get me wrong there are a FEW small deals but they are few and far between. They manipulate the prospective customer from the moment they grab your attention. "A WEA... See more

Company replied

Rated 1 out of 5 stars

This aution has the worst customer care even the director says he hasn’t got time to put there mistakes wrong .i come to this aution once a week and one in every 4 weeks all goes smooth . The rest of... See more

Company replied

Rated 1 out of 5 stars

I won an item, paid for it and a wrong item was sent. I did not accept the delivery and lost almost £600. All I get from I-bidder is " I would like to inform you that we are actively following up with... See more

Company replied


Company details

  1. Online Auction Service
  2. Online Marketplace

Information provided by various external sources

Branded surplus stock direct from major retailers with up to 85% off RRP. The UK's largest digital auction marketplace for retail returns and surplus consumer product.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

648 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 46% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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2.4

All reviews

(648)

75 reviews in the last 12 months

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Rated 4 out of 5 stars

Registering was very easy with i-bidder

Registering was very easy. No awkward questions
Just email and password required as well as payment method, name and address
Easy to log in . Excellent customer service. Answered all my questions. Just sometimes it's difficult to view all the lots and to remember upcoming auctions as they tell you about auctions happening a long time in the future.

4 June 2025
Unprompted review
Rated 1 out of 5 stars

AVOID SCAMMERS!!!

AVOID SCAMMERS!!!! When I have won the lot they started to add VAT AND OTHER STUFF. Nearly £3.000 on top of the price I bidded with.
They stole £1.700 of me when I have cancelled as the car had engine light on and different mechanical issues.
Please don’t do the same mistake as me . I have learned my lesson. SCAMMERS THEY SHOULD BE REMOVED! AVOIDDDDD!!!!!⛔️⛔️

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Bought an item from Auction 247 via I…

Bought an item from Auction 247 via I bidder and was sent a different item to the one I bought. I was then told this can happen but it's an auction and there is no guarantees. Asked to return but wouldn't do it. So have reported them to fraud UK and various other similar agencies. Scammers!!

25 February 2025
Unprompted review
Rated 1 out of 5 stars

PLESE steer well clear of Select Assets Limited

The car I purchased at the Select Assets Ltd auction for £3500 ended up costing me £6480 with all the additional charges.
The Land Rover discovery sport shown in the photos was not the one I received. This car was the from the ministry of defence, there was a big dent in the boot that needs repaired, missing trim, holes in the roof and also a few ariels, the interior of the car was very poor with holes everywhere etc...they are lots of stickers and adhesive all over the car along. There was no V5 or number plates on the car and luckily I found the reg on a keyring,
I have not had the car tested yet to see if it is roadworthy.
I would strongly advise NOT to purchase a vehicle from this auction and don't know why i-bidder let them get away with these total scams in my opinion

27 May 2025
Unprompted review
Rated 1 out of 5 stars

Stay away

I won a car at this auction that was described as a runner and no major mechanical issues. When I collected the car it wouldn’t start/run and needed a full engine rebuild. Keep away from this place due to the cars worth I ended up scraping it loosing out massively

20 May 2025
Unprompted review
Rated 1 out of 5 stars

Shocking Service & Communication Non-Existent

To be read in conjunction with Supreme Auction who were the intermediaries through the process.
I paid for an invoice for £340.20 twice. I paid it via bank transfer and then I Bidder subsequently took the payment again from my card details held on file.
As I hadn't received the goods, I rang to chase up matters having had no communication only to be told I owed £96 for delivery which I instructed them to deduct from the £340 owed to me. I asked them to confirm that this was all that was outstanding which was confirmed.
I then received 1 item with a further 7 items awaited - after not receiving anything I once again chased up the matter and I had a very curt email response both from Supreme Auctions and IBidder telling me that as I had not paid for delivery - the items had been relisted and I had lost my money. I have rang them on 6 occassions to try to sort this matter out within the designated time and despite this I have merely been fobbed off and despite the Company holding my money I was told I had not paid for carriage and therefore it was all my fault and I had lost my money - FACT Invoice was 1 delivery charge £96 duly paid from funds held by IBidder!
This is criminal and despite me asking for the courtes of a return all they have told me that there is nothing further that can be done!
Having dealt with these Auction Sites I cannot believe that the service has deteriorated to the level that it has and they have robbed me in broad daylight

1 May 2025
Unprompted review
Rated 2 out of 5 stars

Difficult to deal with and terms and…

Difficult to deal with and terms and conditions partly hidden purchased an item for £250 and ended up with fees totalling over £800. So be careful, I have not been treated with contempt like this before. I have used auction houses throughout the country and elsewhere, last time I will use this one.

27 March 2025
Unprompted review
Rated 1 out of 5 stars

Storage auctions ..a lot of these are…

Storage auctions ..a lot of these are made up or rummaged them resisted a lot of rubbish hidden in boxes.some descriptions are misleading and adds will show pictures of boxes with no items inside! I bidder are the host and many of the clients are genuine but some are straight lying.be aware

1 April 2025
Unprompted review
Rated 1 out of 5 stars

I have recently had my bank card…

I have recently had my bank card details used by someone in Birmingham several times my bank have told me and even though the card has been cancelled they are still trying to use it 2 weeks later !! My card details were given to the auction houses via ibidder nobody else at all had access to them at all. So please be very careful using this site.

16 March 2025
Unprompted review
Rated 5 out of 5 stars

It's easy to complain if your item…

It's easy to complain if your item doesn't resemble what you're paying for it's an item in an AUCTION (Why it's in an auction IMHO)! But for me service is paramount & I cannot thank Susan & her colleagues @Universal Auctions Group Ltd for their professionalism! I bought a cheap run about with issues mainly for the dog! Even the seller was absolutely fantastic (Even picked me up at the station & texted me later that evening to ensure I got home OK - Thank you John) overall a very pleasant experience!
THANK YOU ALL

25 March 2025
Unprompted review
Rated 1 out of 5 stars

massive con site

massive con site, do not believe their statements of 60 % saving.
best to go online then bid retail money then watch them say you are the winner ,teach them a lesson.
they give a timed auction then re list the items 2 hours later, they should be investigated by trading standards , i bet they do not have any auctioneering approved listing.

21 March 2025
Unprompted review
Rated 1 out of 5 stars

Just DON'T

I was involved with this company via Alexander Aurelius Auctioneers, ibidder was not interested & I took to court Alexander Aurelius for misrepresenting the goods & unfair contract terms. If you have a good case go to court I did & they paid up prior.

18 June 2024
Unprompted review
Rated 1 out of 5 stars

Do not use this platform by any…

Do not use this platform by any circumstances it’s a dodgy site to lot con companies sell dodgy vehicles and have no come backs if you buy a vehicle that’s not the vehicle pictured or it has a blown engine anything there could give a dam avoid at all costs ask yours one question why is this vehicle not on eBay Autotrader ect because it’s being sold on this dodgy site that let them get away with it !!!

17 March 2025
Unprompted review
Rated 1 out of 5 stars

iBidder host Scam auction houses

iBidder host Scam auction houses.

When I contacted them asking them why they host scam auction houses (Supreme Auctions), they left me waiting for two weeks to reply, "your delivery date was confirmed on XXX"

Total incompetence. Total waste of time.

They host scammers; therefore, they are scammers. I will never use iBidder again and won't sleep until Supreme Auctions is shut down.

iBidder - You sold your soul to the devil; you have wasted people's hard-earned cash and ruined lives. You suck.

27 February 2025
Unprompted review

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