United Kingdom
Review of Wise
First off, I think Wise is a breath of fresh air in the world of banking. I have no idea how Wise handles this situation, but I needed to talk with another bank like now! In a stressed situation it was hard to get a phone number, I just wanted this situation resolved. Help now, on a website is not a chat bot!
Review of iCarhireinsurance.com
It’s insurance what can I say, the proof is how they handle the claim! What I will say is to many advert emails.
Reply from iCarhireinsurance.com
Hi Alan,
We appreciate your feedback. We acknowledge your point regarding claim handling and understand your concern about the volume of marketing emails. We'll review our email frequency.
Kind regards,
Shahzaib
Review of Onestream
They have been great for the last 18m good service so will probably renew it 6 months.
Reply from Onestream
Good Afternoon
Thankyou so much for your positive feedback! It really encourages us to strive for excellence with each interaction, I hope you have a lovely rest of your week!
Kind regards
Onestream
Review of Yeomans
Disappointed in Yeomans Indian Queens I took my VW to the Murry Groupe Plymouth for a small fix under warranty. I was told that the front tryer was an MOT fail because the cord was braking out of the tryer wall. In the next three weeks the car had an MOT & a service from yet another VW dealer & the tryer was never mentioned? You tell me????
Reply from Yeomans
Thank you for sharing your feedback. I am aware that the Head of Business from VW Indian Queens has called you today to personally discuss your concerns.
Upon reviewing our internal records for the past year, we couldn’t find a record of your vehicle visiting our VW Indian Queens dealership for maintenance. During your conversation with our Head of Business, it appears there may have been some confusion regarding past experiences at other locations.
While we are always happy to listen and improve, we want to ensure our records are accurate. Since we haven't had the opportunity to service your vehicle here recently, we feel this matter has been addressed as thoroughly as possible during your call.
We appreciate you taking the time to speak with us and wish you the very best.
Review of Toolstation
Simply great, good prices, products & loads of stock. The St Austell branch staff are great, good product knowage & helpful.
Reply from Toolstation
We appreciate your positive feedback! We're happy to hear that you find our prices and products great, and that the branch staff are helpful and knowledgeable. Kind regards, Tom.
Review of Kendor
OK, I see the reviews & can only assume my purchase was a complete mess, but read on & take notice.
This order (Your order ref: 3934574) was placed on 12 January but here we are on failed delivery date number three! I have just been informed by Every that the radiator I was promised would be here today is still being processed by them. The expected delivery date is now sometime in the next three bloody days, what a shower, try telling the truth instead of wasting other people's time & money, unbelievable!
Reply from Kendor
Hi Alan,
We’re genuinely sorry for the frustration and inconvenience caused by the repeated failed delivery dates, we completely understand how unacceptable this has been and how much time and disruption it has caused you.
While we process many orders each month, unfortunately on some very rare occasions things don’t go to plan, and this is one of those occasions where we have let you down.
While you have been waiting, we have been actively chasing the courier ourselves on your behalf to try and push this delivery through as quickly as possible and to get you a clear and honest update rather than further uncertainty. We are doing everything we can to speed this up and make sure your order reaches you as soon as possible.
As mentioned on our call, we’ve also applied £25 in compensation as a gesture of goodwill for the inconvenience caused. Please be assured that we are taking full responsibility for this situation and are doing everything on our side to get it resolved quickly. We will continue to keep you updated on any progress until your order is safely delivered.
Thank you for your patience, and again, our sincere apologies for the trouble this has caused.
Review of Atom bank
I have used Atom fixed savings twice and have again deposited my money with Atom a third time. The service they provide is simply great.
Reply from Atom bank
We appreciate you choosing us for your fixed savings. It's great to know that you've had such positive experiences with our service that you've deposited funds with us again. Thank you for taking the time to leave us a great 5 star review! JW
Review of Britishhomesdirect
Reply from Britishhomesdirect
Alan Orme,
We're happy to hear that you had a great experience with our price, delivery, and product! We appreciate your intention to use us again.
Review of Ship It Appliances
I have used Ship it prior & they are still one of the best for price & service their is. I gave 4 stars as they didn't have stock of an item I wanted, I know it's mean & I would have given them 5 stars, but I might have to pay for delivery because of that.
Review of Britishhomesdirect
I ordered some items and I had an issue with the shipping, I emailed them and they simply dealt with it and quickly.
Reply from Britishhomesdirect
Alan Orme,
We're happy to hear that we were able to resolve the shipping issue quickly! Thank you for your positive feedback and for taking the time to share your experience.
Review of Bristan
Great products & a good price, I have used them for years & will continue, no complaints
Reply from Bristan
Dear Alan
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the products you've received.
Many Thanks
Lauren
Review of The Range
Click & collect is a great time saver only providing the product is ready for collection. But it wasn't as if that's bad enough we then had to que & that was seriously 20mins. The staff were seriously embarrassed & under staffed, not their problem, POOR management!
Review of Wickes
The staff were both helpful & knowable & the kitchen designer was so on the product in every way. I Have used Truro before & at all times they have been great.
Reply from Wickes
Hi Alan,
We appreciate your feedback and are happy to hear that our staff were helpful and knowledgeable, especially the kitchen designer.
-Ellysse
Review of Wise
It just seems to get better, the more I use Wise the more I realise how bad the big 4 banks are.
Review of Gliderol
The staff have been very helpful and are very product aware, technical support has been very good.
Review of Wise
It simply works, all the time and how I like it, I have other accounts but Wise is without doubt sets the standard.
Review of Starling
My wife and I opened separate accounts we then went to join the accounts were refused, happy to have separate accounts but refused the join account? They refused to give us a reason.
Reply from Starling
Hi Alan, We're so sorry we've been unable to offer you a joint account on this occasion. We appreciate this can be disappointing news. As a regulated bank, all customers are required to pass certain checks before we can open any accounts.
While we're unable to share specific decline reasons, you can find more info on how we handle our applications here: https://www.starlingbank.com/legal/privacy-notice/
We do appreciate your interest in us and hope you'll consider us again in the future.
Team Starling.
Review of Foscam UK
I have had Foscam cctv for years, I have also had a few others along the way but overall Foscam has been the best. I have 3 new units and these are better again.
Reply from Foscam UK
Dear Alan,
We appreciate your loyalty over the years.
It’s great to hear that the new units are performing even better. We’re always striving to improve, and your feedback means a lot to us.
Warm regards,
Sam
Customer Experience Manager
Review of i-bidder.com
I was involved with this company via Alexander Aurelius Auctioneers, ibidder was not interested & I took to court Alexander Aurelius for misrepresenting the goods & unfair contract terms. If you have a good case go to court I did & they paid up prior.
Review of Foscam UK
I have had Foscam for 25y & over all great, today I had a brand new unit with issues & they offered to replace it without question. However we sorted it over the phone which is one of the reasons I buy Foscam.
Reply from Foscam UK
Dear Alan,
Thanks for your continued trust over the past 25 years.
We’re glad we could get everything sorted over the phone and that you’re happy with the service.
Kind regards,
Sam
Customer Experience Manager
