i-bidder.com Reviews 

648
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, most reviewers were unhappy with their experience overall. Individuals frequently encountered excessive hidden fees, unexpected charges, and received heavily damaged or missing items that completely failed to match the online descriptions. Buyers also struggled to get meaningful assistance from customer care when attempting to resolve these frustrating delivery and product issues. Some reviewers were happy with the customer support team and found the staff very approachable. Consumers mentioned that representatives provided prompt help, answered inquiries professionally, and occasionally went well beyond expectations to sort out difficult situations successfully. People also noted that it is possible to find great bargains and good value when buying items through the platform.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with some reviewers finding good value and functional... See more

Website

People report ambiguous experiences with website features and usability. While many reviewers are very happy... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting a wide range of opinions. On one hand,... See more

Price

Users describe negative interactions with price, consistently reporting that additional costs make final... See more

Customer communications

Reviewers mention ambiguous feedback about customer communications. Some consumers experienced poor... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have used i-bidder.com for a long time and as such on reading some of the reviews, I can see that users were not fully aware of what the platform does and how it works. Think of it as a platfo... See more

Company replied

Rated 1 out of 5 stars

This full site is a SCAM, don't get me wrong there are a FEW small deals but they are few and far between. They manipulate the prospective customer from the moment they grab your attention. "A WEA... See more

Company replied

Rated 1 out of 5 stars

This aution has the worst customer care even the director says he hasn’t got time to put there mistakes wrong .i come to this aution once a week and one in every 4 weeks all goes smooth . The rest of... See more

Company replied

Rated 1 out of 5 stars

I won an item, paid for it and a wrong item was sent. I did not accept the delivery and lost almost £600. All I get from I-bidder is " I would like to inform you that we are actively following up with... See more

Company replied


Company details

  1. Online Auction Service
  2. Online Marketplace

Information provided by various external sources

Branded surplus stock direct from major retailers with up to 85% off RRP. The UK's largest digital auction marketplace for retail returns and surplus consumer product.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

648 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 46% of negative reviews

Typically replies within 1 month

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2.4

All reviews

(648)

75 reviews in the last 12 months

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Rated 2 out of 5 stars

Allow scammers to sell

Ibidder itself is a good platform for making auction bids from reputable auctioneers, however they do allow scammers (eg. supreme auctions) to sell scrap on their site with absolutely no comeback.
If they were to stop these companies from selling on their site, everybody except the dishonest auctioneers would be happy.

26 January 2024
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Thank you so much for taking the time to share your thoughts about i-bidder.com.

Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.

Sending you our best wishes,
The i-bidder.com team

Rated 5 out of 5 stars

Super efficient and easy

Super efficient, big variety of choice, simple and easy.

14 February 2024
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with our platform.

We hope you keep exploring and enjoying everything i-bidder.com has to offer!

Best Wishes,
The i-bidder Team

Rated 1 out of 5 stars

Allowing scam auctions!

Allowing scam auctions!

They are allowing scam auctions of vehicles even when they have proof it's a scam, police and companies house notified this morning (12/02/2024).

DO NOT BID ON ANYTHING HERE

11 February 2024
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Thank you so much for taking the time to share your thoughts about i-bidder.com.

We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.

Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.

Sending you our best wishes,
The i-bidder.com team

Rated 2 out of 5 stars

Shocking firm

Shocking firm. I did pull out of 2 bids that I won but at the time I was not well and explained this to them but they have blocked me from all the auctioneers. Customer service shocking. The auctioneers do have great bargains.

10 February 2023
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Thank you so much for taking the time to share your thoughts about i-bidder.com.

We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.

Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.

Sending you our best wishes,
The i-bidder.com team

Rated 5 out of 5 stars

It was quick to answer my problem and…

It was quick to answer my problem and it was easy to follow their instructions

30 January 2024
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with our platform.

We hope you keep exploring and enjoying everything i-bidder.com has to offer!

Best Wishes,
The i-bidder Team

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service

26 January 2024
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Thank you so much for your review! We're absolutely thrilled that you're loving our platform.

Our Customer Support team will be so pleased to hear about your positive experience with our service.

We hope you keep exploring and enjoying everything i-bidder.com has to offer.

Best Wishes,
The i-bidder Team

Rated 5 out of 5 stars

Person helping was understanding to my…

Person helping was understanding to my problem in letting me make him understand.

4 January 2024
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Thank you so much for your review! We're absolutely thrilled that you're loving our platform.

Our Customer Support team will be so pleased to hear about your positive experience with our service.

We hope you keep exploring and enjoying everything i-bidder.com has to offer.

Best Wishes,
The i-bidder Team

Rated 4 out of 5 stars

Some bargains to be had and customer service good.

Have used i-bidder for a few years now and had no issues, and got some good bargains. Customer service was good when contacted. I notice some auction fees are rising, some are much as 27%! this has nearly doubled from what the fees were....so choose your auction house wisely!
Good hunting!

19 January 2024
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Thank you so much for your review!

Our Customer Support team will be so pleased to hear about your positive experience with our service.

We hope you keep exploring and enjoying everything i-bidder.com has to offer.

Best Wishes,
The i-bidder Team

Rated 5 out of 5 stars

I have been using Bidder for a few…

I have been using Bidder for a few years, the main Auction I use is International Auctions, Never had a problem, everyone is always helpful, kind and friendly

11 January 2024
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Thank you so much for your review! We're absolutely thrilled that you're loving our platform.

Our Customer Support team will be so pleased to hear about your positive experience with our service.

We hope you keep exploring and enjoying everything i-bidder.com has to offer.

Best Wishes,
The i-bidder Team

Rated 5 out of 5 stars

Several years of positive experiences

I have used i-bidder for several years. It's a pretty faultless system and I have never had a problem with it throughout. It keeps me updated on lots I am searching for, notifies me in good time and the process of registering, bidding, buying and paying is seamless. A great service that I would even pay a subscription to access. My only small criticism would be that i-bidder occasionally works with auction houses who set minimum bids. Sellers are looking for a fast sale, buyers are looking for a bargain - that's the whole premise and purpose of online auctions. Minimum bids make it more like visiting a shop and sometimes, those minimum bids are almost open market value, which is a bit silly.

11 January 2024
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with our platform.

We hope you keep exploring and enjoying everything i-bidder.com has to offer!

Best Wishes,
The i-bidder Team

Rated 1 out of 5 stars

Lost my £200 deposit

Lost my £200 deposit. Be very wary of using this company. Don’t trust them with your money.

1 January 2024
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Thank you so much for taking the time to share your thoughts about i-bidder.com.

We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.

Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.

Sending you our best wishes,
The i-bidder.com team

Rated 5 out of 5 stars

Auction is fast

Auction is fast , prices are great and I've bid for items successfully

14 December 2023
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with our platform.

We hope you keep exploring and enjoying everything i-bidder.com has to offer!

Best Wishes,
The i-bidder Team

Rated 1 out of 5 stars

No dispute resolution or support offered. You bid and win one product but receive a different one.

I used i-bidder, I bid and won a "UGREEN 140W Laptop Power Bank Fast Charging 25000mAh Portable Charger with 3 Ports USB C Power Bank External Battery Pack Compatible with Dell, HP, ASUS, iPad, iPhone 15, Galaxy S23, iWatch, etc Total RRP £131.51".

I paid £41 to International Auctions Ltd (Huddersfield) for the UGREEN Powerbank and received a different powerbank (RRP of £22) within the box of a Ugreen powerbank.

Clearly, the product I received does not match the description of the item I won and paid for.

I contacted the auction company, which refuses any responsibility and my request for a refund. They say it's my responsibility, and that I should have checked if there was a Ugreen powerbank inside the Ugreen box before bidding online.

I think this is just nonsense! I, therefore, contacted I-bidder, which does not provide any support. Their template email, which they sent me, says: "Please note that i-bidder.com is an internet portal that enables auctioneers to list and broadcast their auctions online to bidders like yourself all over the world. Lots listed on our site, payments, approvals, collection, and delivery are always managed by the auctioneer. Furthermore, we are not a party to the contract for sale and purchase entered into between you (the bidder), and the auctioneer and we are not a governing body. In addition, when a dispute arises, we are not able to act as a mediator or arbitrator for a dispute."

I think that if you have a similar issue with any action company on i-bidder, you must go to the UK small claims court.

Next time, consider eBay instead! Unlike i-bidder, eBay has a resolution process in place. I-bidder does not provide any support in this matter.

13 December 2023
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Thank you so much for taking the time to share your thoughts about i-bidder.com.

We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.

Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.

Sending you our best wishes,
The i-bidder.com team

Rated 1 out of 5 stars

Aggressive and Rude

I bid online for a car, it stated that reserve was not met, then received email saying congratulations you have won the bid. I went to the bank to do a bank transfer and was advised that I needed to due further due diligence as the transfer was £240k and the reviews showed the company owner was previously involved in fraud on cars. They asked numerous questions which got me doubting. I asked Capital Asset Auctions for an inspection of the car and transfer would be made whilst i was on site, they refused, I then asked for pictures of the car showing Vin number and V5 documents which I was advised that they could not send and would email me HPI, I was advised to be careful especially with the owners back ground. Following further online checks and reviews from others I decided to cancel as this option was available, they agreed to cancel however sent the most aggressive emails and an invoices requested for £48K. They threaten to take me to court. Following advice from my solicitor I decided that i would not pay the invoice and go through the legal route. Reading all the reviews I am so pleased that I chose to cancel. Next day i-bidder blocked my account, yet they should be the ones that should be doing all the due-diligence and Nor expose innocent people who work very hard to earn their money!

7 December 2023
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Thank you so much for taking the time to share your thoughts about i-bidder.com.

We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.

Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.

Sending you our best wishes,
The i-bidder.com team

Rated 1 out of 5 stars

Lot 5220

Don’t answer phone and asks you to email, then when you email about a lot that is due to finish they don’t reply!

27 November 2023
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Thank you so much for taking the time to share your thoughts about i-bidder.com.

We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.

Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.

Sending you our best wishes,
The i-bidder.com team

Rated 1 out of 5 stars

H&F Auctioneers, Fordham, cambs.QTerrible customer service.

Terrifle customer service.
DO NOT BUY FROM THIS COMPANY.I REPEAT DO NOT BUY FROM THIS COMPANY. H&F Auctioneers
I bought an Iveco Daily 50C15 tipper from these H&F Auctioneers
It was graded2 when it should have been a grade 3. In general the van had severe corrosion and had been used for transport a very corrosive material.
It was actually illegal on the road as it needed 5 new tyres immediately and had 1 puncture on an inside rear pair of tyres.
The bottom securing bolt for the front damper had sheared and the damper was left dangling. The hand brake was slackened completely off and ineffective - there were no brake lining on the nearside rear parking brake. The disc pads on nearside rear were completely worn away and backing plate was worn away to 1mm or less in places. The nearside rear braked caliper had sheared on 1 mounting point and was swinging freely. It could have grabbed and rotated ripping out all brake pipes and hence all braking.
The 2 members supporting the tipping body were 3/4 corroded through, and repaired usuing polyfilla or similar. If I had used the tipping mechanism with a full load the tipping body and load would have sheared off.
The Auctioneers treated me with contempt for trying to get a refund and offered £139 compensation. The new tyres alone to make the vehicle's tyres legal were £400.
There were many minor faults central locking not working, rear tail light not working. Driver's door not latching. Electric windows not working.
It is basically scrap and no way a grade 2.
To reiterate DO NOT BUY A VEHICLE FROM THIS AUCTION SITE.H&F Auctioneers,,at Fordham, Cambs
The platform i-bidder is independent of the Auctioneers and not reflected in this review.
The Auctioneers H

1 November 2023
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Thank you so much for taking the time to share your thoughts about i-bidder.com.

We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.

Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.

Sending you our best wishes,
The i-bidder.com team

Rated 1 out of 5 stars

Rip off - Undisclosed charging when you register

Rip off - When you register to bid they debit your card without telling you. Worse they seem to do it every time you register. Its not a lot but its just plain wrong.

To be fair the platform is fine provide you accept that what you bid on might be broken or missing parts etc, its a conventional auction, its not eBay!

Safest sticking with auction houses close to you that way you can often inspect the items before you bid on them plus you can collect.

It still gets 1 star because of nicking money off your credit card when doing a check on the card without warning you - not sure if that is even legal!

At least other companies put it back.

18 November 2023
Unprompted review
Rated 1 out of 5 stars

very bad .pictures are bad u don't know…

very bad .pictures are bad u don't know what the actual items are . and lot of the pictures are different .
first i suggest no one buy from specially one auction ( W&H Peacock Auctioneers & Valuers ) .
i auction one laptop . it was showing pic very good when it arrived it was very dirty and lot of marking .
they charge me £40 for delivery . 30 for packing and 10 for delivery .
who in the hell on earth charge 30 for packing . when laptop came normal bubble wrap and light box .
they thief's .
also from many others i try and very bad experience .

6 September 2023
Unprompted review

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