Felt like initial sale was presented as all you needed to get started and covered the bases but with every click there was another way to increase your chances at success and of course increase the ch... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One week in listening but every time I do listen I fall immediately asleep so outcome will be interesting over the next few weeks. I can say though that today I actually stopped eating that sweat tre... See more
Company replied
Hypnozio was truly helpful in at least making you think about what you were doing and why. I don't know if it's the truly hypnotic experience they wanted to be. But it had some great voices, it helped... See more
Company replied
Worked from the first time I used it. First nights sleep in months. Unfortunately I couldn't afford to keep the subscription so I contacted customer service to end end same. I thought it was going to... See more
Company replied
3.9
Great
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Do not use
Do not use . Utter scam not clear about subscription offer a £10 deal then take further money unclear subscription rules and a useless return policy . Do not use
21 September 2026
Unprompted review
Reply from Hypnozio
Hi Denise,
I appreciate you sharing your concerns, and I’m truly sorry to hear about your experience with our subscription offer. It’s completely understandable to feel frustrated when details around a subscription aren't clear, especially when it impacts your finances. I want to ensure that we address your concerns effectively.
I want to inform you that we have received your response on Trustpilot. Please be assured that we will look into your concern as soon as possible. I kindly ask you to check your email for any updates regarding this matter.
If you're open to discussing this further or if there are specific aspects you'd like us to address, please don't hesitate to reach out directly. We're here to help and want to ensure we find a resolution for you. Thank you for your feedback; it truly matters to us.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
All the add ons
21 September 2026
Unprompted review
Reply from Hypnozio
Hi James,
Thanks for sharing your thoughts. I understand that all the add-ons may have felt like a bit much, and I appreciate you pointing this out as it helps me see how the overall experience can come across from your side.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
It feels as if I’m going to sleep
It feels as if I’m going to sleep, and don’t hear the speaker.
21 September 2026
Unprompted review
Reply from Hypnozio
Hi Mike,
Thanks for sharing your experience. It sounds like the sessions are helping you drift off, and I appreciate you letting me know how they feel for you as you listen.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
The site was great
The site was great. All of the add-ons were a bit much
21 September 2026
Unprompted review
Reply from Hypnozio
Hi Pam,
I’m glad to hear you found the site great, and I appreciate you mentioning that the add-ons felt like a bit much. I’ll make sure your feedback is shared with the team as we look at how to make the overall experience feel smoother and less overwhelming.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
I love these programs
I love these programs. They really make me relax and focus in a peaceful environment. I'll be renewing my membership soon.
21 September 2026
Unprompted review
Reply from Hypnozio
Hi,
Thank you for sharing this; it’s wonderful to hear that the programs help you relax and focus in such a peaceful way. It really means a lot to know you’re enjoying your experience and already thinking about renewing your membership.
Warm regards,
Jenna Torres
Hypnozio Customer Care Manager
Good flow steady consistent voice…
Good flow steady consistent voice regulation of speed and tone.
21 September 2026
Unprompted review
Reply from Hypnozio
Hi,
I really appreciate you sharing this feedback, and it’s great to hear you’re enjoying the steady flow and consistent voice, especially in terms of speed and tone. Knowing that these details are working well for you is very encouraging for our team.
Warm regards,
Jenna Torres
Hypnozio Customer Care Manager
Generally easy sign up
Generally easy sign up. I don’t particularly like the strategy many businesses use where they offer you a fool-proof program for a reasonable price, and then provide 5 more expensive options telling you that the first one you purchased is really kind of subpar and will be far more successful if you purchase the additions. I hope the app itself is sufficient to meet my needs
21 September 2026
Unprompted review
Reply from Hypnozio
Hi Carol,
I’m glad to hear the sign-up was generally easy, and I really appreciate you sharing your thoughts about the way the additional program options are presented. I can understand your point of view on this, and I’ll make sure your comments are passed on to the team as we continue refining the overall experience.
Thank you for giving Hypnozio a try, and I hope the app proves to be a good fit for your needs.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Purchased by mistake i want to cancel.
Purchased by mistake i want to cancel.
21 September 2026
Unprompted review
Reply from Hypnozio
Hi Joanna,
I understand that placing an order by mistake can be unexpected. Our customer service team can review this for you and explain the options available based on the status of your order. Please contact them directly at reputation@hypnozio.com so they can take a closer look and assist you further.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Too many upsells
21 September 2026
Unprompted review
Reply from Hypnozio
Hi,
I appreciate you taking a moment to share this, and I understand how repeated upsell offers can feel a bit much. I’ll make sure your comments are shared with the team as we review how and when these offers are presented.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Summarizing of what's included
21 September 2026
Unprompted review
Reply from Hypnozio
Hi Tish,
Thank you for sharing your thoughts about your experience. I’m glad to hear you found value in how everything is summarized and included.
Warm regards,
Jenna Torres
Hypnozio Customer Care Manager
Great app
Great app! It really works. There’s a lot of interesting and useful content, with plenty of great choices available inside the app. It’s easy to use, and I really like the variety of materials. Definitely worth trying!
21 September 2026
Unprompted review
Reply from Hypnozio
Hi Diego,
Thank you for sharing this – it’s wonderful to hear that you’re enjoying the app and finding the content both useful and easy to navigate. I’m especially glad the variety of materials and options is working well for you and that you feel it’s worth trying.
All the best,
Jenna Torres
Hypnozio Customer Care Manager
Reply from Hypnozio
Hi Joshua,
Thank you for taking a moment to share your thoughts, and I really appreciate your support. It means a lot to see you cheering us on and hoping your review helps others.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Reply from Hypnozio
Hi Kathleen,
Thank you for sharing your experience. I’m really glad to hear that you found the knowledge presented to be valuable. Knowing that our content is helpful encourages me to keep focusing on clear, useful information for our customers.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Very calming!
21 September 2026
Unprompted review
Reply from Hypnozio
Hi Kristine,
Thank you for sharing this — I’m really glad to hear you found it very calming. It’s wonderful to know Hypnozio is helping you relax.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Avoid subscribing to this company
Avoid subscribing to this company. The problem is with their subscription model. They don't send out a reminder of an upcoming payment. They also do not exercise judgement for extenuating circumstances regarding cancelling a subscription. I unexpectedly lost my job without notice, a life event out of my control. They do not work with subscribers for life altering situations. They repeatedly remind the subscriber that the Terms and Conditions state the cancellation had to be initiated within 30 days of enrollment. How silly of me. I didn't consult my crystal ball to determine if I'd lose my job after 30 days and be unemployed with no income. But sure charge me anyway and cause me additional hardship.
21 September 2026
Unprompted review
Reply from Hypnozio
Hi Kimberly,
I truly appreciate you sharing your experience, and I’m very sorry to hear about the challenges you've faced with the subscription model, especially given your recent job loss. It’s understandable to feel frustrated when unexpected circumstances arise, and I can see how crucial it is to have support during such times.
I want to inform you that we have received your response on Trustpilot. Please be assured that we will look into your concern as soon as possible. I kindly ask you to check your email for any updates regarding this matter.
If you'd like to discuss your situation further or explore your options, please don’t hesitate to reach out directly. We’re here to assist you and want to ensure that your concerns are properly addressed.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Too many add on offers
21 September 2026
Unprompted review
Reply from Hypnozio
Hi Jessica,
Thanks for sharing your experience. I understand that the additional offers can feel like a bit much, and I appreciate you pointing this out as it helps me see where the overall experience could be smoother.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Never got a notification about a charge…
Never got a notification about a charge for the program and cancelled the subscription through google play. Was charged 70.00 for an app i never used and they refuse to refund me.
Edit: i did receive a refund so i increased the rating to 3. I just feel there should be a notification to consumers before there is such charges.
19 September 2026
Unprompted review
Reply from Hypnozio
Hi Tanya,
Thank you for sharing your thoughts with us! I'm glad to hear that your refund was processed and that you've decided to update your rating to a 3. I completely understand your concern regarding notifications about charges, and I appreciate you bringing this to our attention.
Your feedback is invaluable as we strive to improve our services and enhance the customer experience. If you have any further questions or need assistance, please don’t hesitate to reach out. We're always here to help!
Thank you again for your input, and I hope you have a great day ahead!
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Sense of peace and control.
21 September 2026
Unprompted review
Reply from Hypnozio
Hi Marjorie,
Thank you for sharing this — it’s wonderful to hear that Hypnozio is helping you feel a greater sense of peace and control. Knowing that our work is making a meaningful difference in your day-to-day life truly means a lot.
Warm regards,
Jenna Torres
Hypnozio Customer Care Manager
Be very careful with the direct debit…
Be very careful with the direct debit charges that occur after the trial period.
21 September 2026
Unprompted review
Reply from Hypnozio
Hi Aditi,
I understand your concern about the direct debit charges after the trial period, and I appreciate you highlighting this. Our subscriptions move from the trial to the regular paid plan if they are not cancelled before the end of the trial, and I can see how this transition can be unexpected if the timing or terms weren’t completely clear from your perspective.
I have already sent you a request for more information via Trustpilot’s private messaging so I can review the details of your subscription and the charges in a more precise way. You can reply to that private message, or, if you prefer, you can contact me at reputation@hypnozio.com using the subject line Trustpilot - Hypnozio and mention your Trustpilot review so I can quickly find your case and look into it further.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager
Relaxing and made me feel mindful of…
Relaxing and made me feel mindful of how to relax during the day when triggered
19 September 2026
Unprompted review
Reply from Hypnozio
Hi Christine,
I really appreciate you sharing this. It’s wonderful to hear that Hypnozio helped you feel more relaxed and supported you in staying mindful during triggering moments throughout the day. Knowing it’s making a positive difference for you truly means a lot.
Warm regards,
Jenna Torres
Hypnozio Customer Care Manager
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