Love using Hyper Jar, Iam regularly saving now for important things like Christmas and birthdays, I put so much away each month with my dedicated jars and I can watch it grow. My daughter has a car... See more
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Review summary
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Based on these reviews
Great experience with HyperJar. It’s been really useful whilst the kids have been young. Easy for us all to use the app, keep track of spending and adding money. Only had a couple of issues where my d... See more
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I can transfer money to my children immediately. I can see exactly where and how much they are spending. The app is user friendly and looks good. The childrens cards look great and they feel more gro... See more
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I’ve been using HyperJar cards for my two teenagers and they’ve been really convenient. I can easily track their spending and set limits, which gives me peace of mind. It’s also great for teaching... See more
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Company details
About HyperJar
Written by the company
Clearer, easier, happier money. In Jars.
HyperJar is the world’s smartest payments and planning account.
A digital version of jam-jar budgeting that makes it easier to plan, share and spend your money.
Get the money management app with bank-grade security. Budget your money with Jars and spend directly from them.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- support@hyperjar.com
- hyperjar.com
4.6
Excellent
4K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from HyperJar
Hi Yasser
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Lata
No prior warning that cards had expired
I was given no warning that my card and also my children's cards had expired, so my two children were stuck in France on a school trip without available spending money. I have also found it difficult to transfer funds from the Jar to my external account.
19 March 2026
Unprompted review
Reply from HyperJar
Hi Catherine,
I’m really sorry to hear about your experience, especially with your children being abroad, that must have been very stressful. Just to let you know, an in-app notification is sent around 90 days before a card is due to expire to give you time to renew.
If you’d like, I can raise this with our Complaints team so they can investigate everything in detail if you get in touch with us. Alternatively, you can email them directly at complaints@hyperjar.com.
Best wishes,
Teiba
Rapid response from the team as always
Rapid response from the team as always. I needed to unlock a card that had been lost and later found- easy to make contact and card good to go in minutes. Team were professional and effective and as expected polite and friendly. Great Service!!
19 March 2026
Unprompted review
Reply from HyperJar
Hi H R,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Akansha
A great little tool and works well
A great little tool and works well, if only they could have a bank transfer facility on the app to send to third party’s as not all businesses take card payments.
19 March 2026
Unprompted review
Reply from HyperJar
Hi Simon
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
manoj
Unprofessional Company and Poor customer servies
I had an extremely disappointing experience with HyperJar and would strongly advise others to be cautious.
After installing the app on my new Android phone, I was unable to complete verification because the SMS code never arrived. It has now been over two weeks, and despite repeated contact with their webchat and complaints team, the issue remains unresolved.
What makes this worse is the complete lack of proper customer support. There is no contact number, and the responses from webchat are repetitive and unhelpful. I was constantly told that the “internal team is looking into it” with absolutely no timeframe provided.
Because of this issue, I have effectively been locked out of accessing my own money. HyperJar does not support ATM withdrawals, and despite requesting multiple times to transfer my funds to my linked bank account, this has still not been done. I have been chasing this daily with no progress.
One interaction with a webchat agent (Zishan) was particularly frustrating — I received scripted responses, no real assistance, and the chat was ended without resolution.
This level of service is unacceptable for any financial service provider. Customers should not be left without access to their funds or kept waiting indefinitely with no clear communication.
I am now considering escalating this matter to the Financial Ombudsman Service.
Overall, a very poor and stressful experience.
19 March 2026
Unprompted review
Reply from HyperJar
Hi Ali,
I’m really sorry to hear about your experience, this sounds incredibly frustrating, especially being unable to access your funds for such a long period of time. That’s not the level of service we want to provide.
We completely understand how stressful this must have been, and we’re sorry for the lack of clear updates and the experience you’ve had with support. We want to reassure you that your case has been escalated to the correct team, and they are reviewing everything. It also looks like your withdrawals have now been processed, so you should have access to your funds.
We do appreciate you taking the time to share this feedback, and we’re sorry again for the experience you’ve had.
Best wishes,
Teiba
Fantastic product
Fantastic product, it's helping my autistic son learn the value of money and how to buget
19 March 2026
Unprompted review
Reply from HyperJar
Hi David,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Saurav
Great app helps to teach children how…
Great app helps to teach children how to manage money
18 March 2026
Unprompted review
Reply from HyperJar
Hi David,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Raghvendra
Great customer support
Such a great app and the customer service is amazing, I spoke to Sihka and one other agent, both extremely helpful and fast, I'm very pleased 😊
18 March 2026
Unprompted review
Reply from HyperJar
Hi Emma,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Saurav
Reply from HyperJar
Hi Gemma,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards,
Sakshi
Great customer service
Was able to access human support through the Live Chat function on a weekday evening. They resolved my request quickly.
17 March 2026
Unprompted review
Reply from HyperJar
Hi Peter,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Akansha
HyperJar has been brilliant since day…
HyperJar has been brilliant since day one.
It's so simple to use and the kids also have their own app.
My daughter broke her card and I was able to order a replacement using the App.
I dealt with Ajendra who sorted out the replacement with no fuss.
Highly recommended.
And unlike all the other kids card accounts with certain banks, there is no monthly fee.
17 March 2026
Unprompted review
Reply from HyperJar
Hi Darren,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Parth
Really good app and service
Been a customer for around 3years, So had a few niggles with setting up a new mobile ( old tech + spelling mistake for context). Team were super helpful, chats have been simple and to the point which is what i love. App overall 8.5/10 can be a bit hard to work out whats going on sometimes mainly finding info. Still recommend all day long. .. update some spellings..
16 March 2026
Unprompted review
Reply from HyperJar
Hi L,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Parth
Parth from customer care helped me…
Parth from customer care helped me resolve issues I had this evening .
Super fast and efficient advice and guidance!
Brilliant service
16 March 2026
Unprompted review
Reply from HyperJar
Hi Sarah,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Raghvendra
Cards are easy for children to use
Cards are easy for children to use. Easy to top up. When card is expiring takes less than 2minutes to arrange for new one to be sent out.
16 March 2026
Unprompted review
Reply from HyperJar
Hi sam,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Parth
Great for pocket money
Been using this app for nearly 2 years at this point, mainly to pay my kids their monthly allowance. No monthly charges and physical cards for the kids, plus separate “jars” for separate goals. Great app.
16 March 2026
Reply from HyperJar
Hi Javeria
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Shambhu
Excellent service
Excellent service and customer service are great and so hopefully and it doesn’t take long to get things done. A big shout out to Supriya, you were a great help today, thank you.
16 March 2026
Unprompted review
Reply from HyperJar
Hi Kelly,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards,
Sakshi
I made a withdrawal transfer which is…
I made a withdrawal transfer which is usually always instant , it’s been over 35 hours now and still not recieved it even though the money left my account , I’ve contacted support MULTIPLE times and every single time they send me an automated answer about taking max 24 hours. I mention it’s been 35 and they say just please wait. No one seems to know what they’re talking about and no one’s been in touch. Absolutely rediculous
I appreciate the response however my funds have not been released as there is still one pending so I am not sure where that information came from. They asked me a load of questions and haven’t responded
14 March 2026
Unprompted review
Reply from HyperJar
Hi Georgia,
We’re really sorry for how stressful and frustrating this must have been for you. We also understand that not receiving clear or helpful support responses can make situations like this even more frustrating, and we’re truly sorry that this was your experience.
All the checks and timeframes we have in place are there to help keep our customers and their accounts safe, but we appreciate that in moments like this, what really matters is clear communication and reassurance.
We’ve had a look into this and can see that your funds have now been released, but we completely understand that the delay and repeated responses you received weren’t good enough.
If you’d like us to take this further, you’re absolutely entitled to raise a formal complaint you can email the Complaints team directly at complaints@hyperjar.com.
Kind regards,
Teiba
Terrible experience with compliance…
Terrible experience with compliance teams they do not answer any of your questions despite telling them a transfer was made in error
No number to call to speak to someone and delays in email responses despite them quickly emailing to say they are withholding funds
Tried to make a complaint they have done nothing and still holding onto funds they say it’s regulatory that they do these checks however had no issue up until an error of transfer was done quickly tried to correct it by requesting a cancellation and now they are holding back a terribly poor service from this team to rectify an issue
Sent a long email to what they have not done and asked without any response.
12 March 2026
Unprompted review
Reply from HyperJar
Hi Michelle,
We're sorry to hear that you feel disappointed with your experience and appreciate you taking the time to share your feedback.
For security and privacy reasons, we're unable to discuss account-specific matters on a public platform. Our teams are committed to supporting customers and responding as quickly as possible, however some enquiries need to be handled by specialist teams and may take a little longer to review.
We understand that waiting for updates can be frustrating and we appreciate your patience while the matter is being looked into. As your case is already with the relevant team, they will continue to communicate with you directly by email.
Thank you again for your feedback.
Team HyperJar
Easy to access human support!
14 March 2026
Unprompted review
Reply from HyperJar
Hi Jane,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Saurav
Helpful little app
Helpful little app when you want to save for different projects. Only problem I found was trying to transfer money back to my other bank account
10 March 2026
Reply from HyperJar
Hi Colin,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Raghvendra
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