Love using Hyper Jar, Iam regularly saving now for important things like Christmas and birthdays, I put so much away each month with my dedicated jars and I can watch it grow. My daughter has a car... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Great experience with HyperJar. It’s been really useful whilst the kids have been young. Easy for us all to use the app, keep track of spending and adding money. Only had a couple of issues where my d... See more
Company replied
I can transfer money to my children immediately. I can see exactly where and how much they are spending. The app is user friendly and looks good. The childrens cards look great and they feel more gro... See more
Company replied
I’ve been using HyperJar cards for my two teenagers and they’ve been really convenient. I can easily track their spending and set limits, which gives me peace of mind. It’s also great for teaching... See more
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Company details
About HyperJar
Written by the company
Clearer, easier, happier money. In Jars.
HyperJar is the world’s smartest payments and planning account.
A digital version of jam-jar budgeting that makes it easier to plan, share and spend your money.
Get the money management app with bank-grade security. Budget your money with Jars and spend directly from them.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- support@hyperjar.com
- hyperjar.com
4.6
Excellent
4K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful response
Had a helpful, detailed response to my query for which I am grateful.
8 March 2026
Unprompted review
Reply from HyperJar
Hi Richard
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Lata
Avoid chatbot, the person was good
The chat bot was not helpful, but when speak to a person all was good, and everything worked out
7 March 2026
Unprompted review
Reply from HyperJar
Hi Roger,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Akansha
Customer service is very prompt and…
Customer service is very prompt and gets issues sorted quickly. The app is excellent also. Brilliant.
4 March 2026
Unprompted review
Reply from HyperJar
Hi Paul,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Saurav
Great service
Great service from Kusum dealing with my difficulties after 12yo got careless with his card details
6 March 2026
Unprompted review
Reply from HyperJar
Hi Richard
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Akansha
poor customer service
Generally works well, but when I logged out of my account, even though I entered my PIN, Hyper Jar send you verification emails to get into the app again. I must have tried at least 20 times to make it work, but I was not receiving the verification emails. I contacted them through the Help Chat. They told me to clear my cache, data etc delete app and reinstall, but it did not work. Their customer service closed at 10 pm, and I was unable to access my account even the next morning, so I had to jump through hoops to buy my train ticket as I didn't have any cash. Basically, it was a lot of inconvenience that made me incredibly late for work. They wanted to transfer my funds into my bank account. I refused this as there are personal reasons I have this separate account. They said I could use my card, so I didn't lose the ability to use the card, but that was not true, as I had frozen the card at the time, which they failed to check. Basically, I was stuck without money, and they only did a workaround, which was to use an alternative email address. They blamed me for the error, as they said it was my Outlook that was not allowing their emails through. I checked all my blocked emails, etc., and put the issues through AI. Which concluded that it was their servers that were at fault, as I was able to receive other emails from Hyper jar. They would not accept that it was their servers at fault. then to add insult to injury, firstly, they didn't offer any compensation, and when pushed, they only gave me a paltry £10! Which I found belittling and unsympathetic. I am not impressed and will be looking for another alternative for my money. I don't recommend this app.
2 March 2026
Unprompted review
Reply from HyperJar
Hi Neena,
We're really sorry to hear how stressful and inconvenient this situation was for you. It’s clear that this caused a lot of disruption, and we’re sorry that the troubleshooting steps didn’t resolve the issue when you first contacted support. Email verification can sometimes be affected by how different email providers handle incoming messages. We’re sorry if our responses made it feel like the issue was being placed on you, that certainly isn’t the experience we want anyone to have.
We also understand your concern that the outcome of your complaint and the compensation offered left you feeling unsupported. That was never our intention, your feedback has been shared with the team as it’s really important in helping us improve how we handle situations like this.
Best wishes,
Teiba
Easy to open account
Easy to open account, able to open lots of pots within the account to help save towards specific things like birthdays, Christmas, holidays
6 March 2026
Reply from HyperJar
Hi Lyn,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Saurav
Great accounts especially for younger…
Great accounts especially for younger children, we started with Go Henry's but the monthly fee wasn't worth it. HyperJar has meant my youngest has been able to have a card to use to spend her money just like her siblings. Customer service have been great if I've needed to contact them.
6 March 2026
Unprompted review
Reply from HyperJar
Hi Sarah
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Akansha
Easy to contact and get what I needed…
Easy to contact and get what I needed sorted.
6 March 2026
Unprompted review
Reply from HyperJar
Hi Frances,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Saurav
HyperJar is so easy to use
HyperJar is so easy to use and makes financial savings and moving money around between me and my partner are so easy
5 March 2026
Reply from HyperJar
Hi John
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Lata
Great customer service
Great customer service to help update my son’s details and get him logged into the app on his new phone. Thank you!
21 February 2026
Unprompted review
Reply from HyperJar
Hi Andrea
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Lata
Easy to contact on live chat
Easy to contact on live chat. Very quick and resolved problem straight away.
3 March 2026
Unprompted review
Reply from HyperJar
Hi Lynne
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Pranjal
Very efficient and helpful completed…
Very efficient and helpful completed query quickly all sorted in no time at all
3 March 2026
Unprompted review
Reply from HyperJar
Hi HeatherWilliamson,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards,
Sakshi
Reply from HyperJar
Hi Kat,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards,
Sakshi
Sorted my issue out straight away and…
Sorted my issue out straight away and new card ordered for my son as his chip was broken
3 March 2026
Unprompted review
Reply from HyperJar
Hi GalaxyMollie
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Akansha
Love HyperJar for shared expenses
Love HyperJar for our shared expenses. It helps us to budget and plan. Each month my partner and I can allocate funds for groceries, pet expenses, household. We can then both spend from the same pots while out and about! Never had any issues with payments, overall great app!
3 March 2026
Reply from HyperJar
Hi Jane,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards,
Sakshi
Really impressed with customer service
Really impressed with customer service. Had an issue with my child’s card for potential fraud. They got it sorted on the spot through the customer chat within minutes and a new card on the way. In addition to this I’ve been using HyperJar for a while now so my son can manage his own pocket money. It’s so easy to move money into his jar and he can keep an eye on his spending. Highly recommend.
2 March 2026
Unprompted review
Reply from HyperJar
Hi Ashley,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards,
Sakshi
Friendly and helpful
Shikha was so friendly and helpful and resolved the matter without a problem. Great customer service.
2 March 2026
Unprompted review
Reply from HyperJar
Hi Emma,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards
Lata
Fantastic customer service
Fantastic customer service, Saurav was very helpful 👌
1 March 2026
Unprompted review
Reply from HyperJar
Hi Angela,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards,
Sakshi
Great customer service
I have hyperjar so my two children can have the independence of having their own card but with the ease of monitoring quickly with the app. The use of having separate jars on the app is useful. Anytime I've contacted customer support, they have been pleasant and sufficient with answering my queries. I used the online chat today and Kusum helped me order a new card for one of my children, he was prompt at replying and very helpful.
28 February 2026
Unprompted review
Reply from HyperJar
Hi Nicole,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards,
Sakshi
Great way to give children a bit of…
Great way to give children a bit of independence you can top up their card from the app and keep track of their spending. You can also create different pots of money in the app for saving up for things.
Your child has their own version of the app so they can see when money is added and they also get a notification. I use it as a way to give my son his pocket money weekly.
Best of all it's all free
28 February 2026
Reply from HyperJar
Hi Lee,
Thank you for taking the time to write us this fantastic review! I am really pleased to hear you are enjoying HyperJar.
If you have any further queries, please do not hesitate in getting back in contact with us and one of our lovely team will be happy to help you.
Kind Regards,
Alok
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