Hygge Pergola Reviews 

My husband left a review on 20th July under the name Andrew Birchall as we hadn't had any communication after ordering. However since posting the review Hygge have been brilliant. They sent out the pergola and we have put it up and it is stunning! Really good quality product and we are very happy. We thought it only fair to provide an updated review. The only reason it isn't 5 stars is that we have to wait until September for the blind we ordered. Thanks for the swift resolution Hygge and we look forward to receiving the blind

Terrible customer service. Had to cancel order due to the timeliness being extended past summer.
Was told on 10th July refund was processed. Chased numerous times and advisor said has been processed. Today got hold of someone and they stated its in the list to be refunded but not refunded yet. Unacceptable to keep my money for 20 days when a refund should have been given. And to be told its on the list so should be processed soon is mind blowing.
Stay away service is worst I have experienced

Ordered and paid deposit for pergola 2 weeks with stated 7 - 10 days delivery.
No feedback until today 14 days after placing order, only to be told that the blinds would not be available until September, rest of pregola could be delivered. Cancelled the order and then received a call saying they did have the blinds available and 7 - 10 days delivery schedule would start if I made full payment today. Lost all confidence in this company and have requested that they return deposit. Lets see how long it takes for a refund.

Do not use, I cancelled an order after they missed the delivery deadline, they acknowledged the cancellation and said my refund was being processed and have not heard from them since despite several calls and emails, going into the second month now, my card provider is equally hopeless after I requested a chargeback.
Stay away if you value your hard earned money. So potentially will only receive my refund on 28 August. I ordered a pergola with a different company and it was delivered and installed within 10 days.

DISPUTED TRANSACTION

Hyggepergola
Thursday 21 May
2,387.00

⸻

TIMELINE

✓ You submitted this dispute
4 June

✓ We accepted your case
13 June

✓ We contacted the merchant
11 July

◉ The merchant is reviewing your case

⸻

The merchant is reviewing your case

If they don’t get back to us by 28 August, you should win the dispute automatically.

Absolutely delighted with my pergola. Hygge were great to deal with and I’d highly recommend them.

Don’t believe everything you read.
I have left a bad review more than a month and is now here.
Even now I don’t have all parts that I ordered.
Really ready bad company.
After many calls and emails I am expecting last part of my pergola.
Peace of advice go somewhere else.

This company is terrible. I would not trust them. I purchased a unit, by paying up front and then having heard nothing I chased up, then after 2 months i was told the delivery would be another 2 months, so I cancelled the order. They agreed to this then having chased multiple times they still owe me over £4000. I would not recommend this company

I am on day 9 after purchasing. I contacted customer service on day 2 as I had not received confirmation of purchase, to be told all items were in stock except for the blind which I can expect in Sept. My item still has not been dispatched and that I will just have to wait for the distributor to contact me this week.

Very poor service, zero communication, delivery is just an inconvenience.

It seems they take your money and wait for you to complain just to recieve your item in the first place.

I will update this review at the end of this week or day 15 after purchase

Terrible customer service.
I've been trying to get a heater delivered 9 months which I still haven't received.
This is despite multiple contact with the customer service team who keep fobbing me off with promises to follow up and send.
I would be very wary buying from this company in case you have an issue as it's unlikely to get resolved.

We ordered a 3x4 wall mounted pergola but were told it wasn’t in stock, but it was on the ship and they said it would be delivered to my home in 3 weeks. I was a bit worried but as promised it was delivered on time. It took 2 of us 2 to build it, there are a lot of parts and you need to get them all fitted properly and make sure you allow for the fall of your patio. But when finish it looked amazing it’s completely changed how we use our garden, in this blistering hot fabulous summer we just close the louvre roof slats and enjoy life. The finish and build quality of this pergola is second to non it is the best 3k I’ve ever spent, thankyou to all at Hygge for my fabulous pergola

Ordered a pergola that needed to be returned using their 30 day returns policy. Customer service just kept lying that they would sort a refund out and arrange collection. After nearly three weeks of being fobbed off by this company I've left it the hands of my credit card provider. If you would like to buy a pergola please use another company

The worst customer service I have ever experienced. Contact on 26th March and here we are 14th July and still not fixed. The installation team did turn up on 4th July but refused to do the work because the wonderful hygge support team didn’t put the work on the job sheet.
One of the louvre gears keeps broken which meant it has been out of use for about 6months in total. This was fixed again on the 4th July visit. A lovely looking pergola spoilt with inferior workings. I wouldn’t recommend this company for anything.

As per all the other comments and reviews, I ordered, paid in full right away, I didn't receive any goods within the 7-10 working days, chased and chased and eventually "MOST" of my pergola turned up with a delay from mid July changing to mid-late Sept. After doing a section 75 claim through my credit card company all of a sudden I have received my £100 refund that was promised 2 months prior and low and behold the rest of the pergola is due out for delivery..... Absolutely steer well clear of these cowboys, they essentially order in from I assume China and they have long delays between stock which they over promise on and there customer service skills are poor at best.

From placing order to payment all phone calls were answered & advice given. Accurate delivery communication via text. We payed for installation &was well worth it. Fitters are excellent.quick.on time. Out off stock blind fitted later as stated again on time. I can’t speak more highly of the company & the product quality.
Refreshing change to get quality &service.well done Hyyge.

Customer Service & Refund again poor experience, not only did not mange to delivery on the date promise as I have mention in my other review but also did not manage to refund the deposit in the date they promise lying again. I do not recommend this company at all you will be cheat by then sure. I doubted the positive reviews of this company.
"I've checked your order, and I can see that your refund request is still in the queue awaiting processing. I understand this has taken longer than the 72 business hours you were originally advised, and I'm very sorry for that.

I've now chased this with the relevant team and flagged your request as urgent to help ensure it is processed as quickly as possible. Thank you for your patience, and we'll update you as soon as the refund has been processed." Lying as policy company.

Nearly two years of problems and still no resolution

I purchased a pergola from Hygge Pergola and have experienced ongoing issues with the roof, blinds and LED lighting.

The problems were reported repeatedly, with photographs and videos provided, yet the matter has dragged on for nearly two years. During this time, videos were apparently lost, replacement parts took months to arrive, appointments and callbacks were delayed, and I had to constantly chase for updates.

In December 2025, Hygge’s management team confirmed in writing that they would arrange a free site visit to replace the roof if required and repair or replace both blinds. They later confirmed that SGK would install the replacement roof and LED system.

A replacement roof was delivered and has taken up space in my garage, while a 4m blind and other items were left at my property following an incomplete visit. The installers stated that the roof had been fitted incorrectly and attempted to correct it, but it continued to leak afterwards.

Hygge has now changed its position and says the problems are all installation-related. They are refusing to carry out any further work unless I pay another £400, despite their previous written commitments and earlier acknowledgement of issues with the blind mechanisms and LED system.

I even offered to contribute £200 simply to bring the matter to an end, but this was rejected.

I am extremely disappointed with both the product and the after-sales service. I have spent far too much time emailing, calling, sending evidence and waiting for promised resolutions. After nearly two years, I still do not have a fully functioning pergola.

Based on my experience, I would not recommend Hygge Pergola.

This is our second order from Hygge and I did leave a review previously as we were happy with the quality of the pergola.
We placed the second order on 18 April 2026 with a 7-10 day delivery. I phoned on 5 May to ask when I could expect it. I was told once I paid the balance. I paid the balance in full and was told all items were in stock and I would be contacted by SGK to arrange delivery.
I repeatedly phoned and emailed Hygge for updates only to be advised there had been a delay and it was now expected mid July.
I then received an email on 30 June to advise a further delay until mid September (which they'd known about for several weeks and I hadn't been notified)
I immediately cancelled the order in writing asking for a full refund.
After sending many emails, I was advised that my order still hadn't been cancelled ten days later.
The threat of advising Trading Standards meant I eventually received confirmation that the order had been cancelled, although still remains to be seen whether the refund appears back on the credit card.
If the refund doesn't appear, we will have to go down the chargeback route.

I would definietly advise caution when ordering from Hygge. The products although good, delivery timescales and customer service are diabolical.

I ordered a 4x4 pergola with 2 pull down blinds, online advert confirmed 9-10 working days for delivery. After a week or so I was told that the blinds will not be coming until September (this is June) which we could deal with but after 9-10 working days I heard nothing and chased for delivery to be told the actual pergola was September also due to shipping issues. Zero communication and misinformed delivery times.
They did offer smaller sizes but if I wanted smaller I would have ordered smaller.
After I found this out I cancelled the order and then had to chase to get my money back after 2 weeks, just shocking company and service from day 1.
I went else where, got a better quality pergola, slightly more expensive but worth every penny as delivered on time with regular updates.
How a pergola company is in business without pergola to sell during summer is crazy.

Delivery of our pergola should have been on 11th June , then our order went missing. Hygge said it was sent , SGK said not received. Communication was awful, literally nobody contacted me to say what was going on , I had to instigate all chats and emails. At one point my complaint was escalated to a Manager , I still got no response. I asked for a refund as goods had not been delivered … still nothing . In the end I had no choice but to make a chargeback through my credit card. If you do decide to order through this company please make sure you order on a credit card so when the goods don’t turn up, you can at least apply for a refund through your card. Really awful experience for me

Ordered 3x4 pergola with led lights, Louvred side screens and heater. Arrived within 10days no issue except heater not received.
There were a few oddities with erecting the pergola but overall happy.
Have been chasing the heater constantly and received really pathetic responses after considerable delayed responses. No reasons given and no promise of resolution. Extremely poor .
In addition I also ordered a 4mtre screen on the understanding out of stock due mid July. From experience of the heater and reading other comments about the blind am fearful this is going to be a very long and frustrating saga. I would avoid this company not for the product but their inability to communicate and honour a sale,