Hungry Horse Reviews 7,697

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 854 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their friendliness, helpfulness, and welcoming demeanor, often going above and beyond to ensure a pleasant visit. The service is consistently described as exceptional, attentive, and quick, contributing to a positive atmosphere. Many people highlight the excellent quality of the food, noting it is tasty, well-cooked, and offers great value for money, with generous portions. However, some people mentioned issues with food quality, such as meals being lukewarm, overcooked, or having an unpleasant texture, and some found the service to be lacking in attentiveness. Additionally, a few customers were dissatisfied with the loud music, which made conversation difficult, and some experienced problems with specific locations regarding staff conduct or facility upkeep.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them as friendly, welcoming, and... See more

Service

Consumers generally report positive experiences with the service, often highlighting the staff's... See more

Quality

People report positive experiences with quality, with many reviewers consistently praising the food as... See more

Product

Clients share positive opinions on product, with many reviewers praising the taste and quality of various... See more

Location

Customers consistently note ambiguous experiences with location, with some reviewers finding specific venues... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great atmosphere at the quiz nights at Bradmore Arms Wolverhampton. Our waiter Ian is always friendly and welcoming and he brings us cutlery (although this is apparently not policy as most of the othe... See more

Company replied

Rated 5 out of 5 stars

The Super Mare has very friendly, experienced staff. The children wanted mashed potatoes instead of roast potatoes on their roast dinners, which was provided. My family likes an early lunch, so orderi... See more

Company replied

Rated 5 out of 5 stars

Had a brilliant experience at Hungry Horse in Lincoln thanks to Danni and Beth. The service was warm, friendly and attentive from start to finish, and they really made us feel welcome. The food was de... See more

Company replied

Rated 5 out of 5 stars

As always a lovely welcome and Clare Bear at Rochester Waters Edge ensured we were comfortable and looked after all our party. Outstanding service and food was excellent value for money.

Company replied


Company details

  1. British Restaurant
  2. Beer Garden
  3. Indoor Playground

Written by the company

Amazing food, live sport, sun-drenched beer gardens and play areas for the kids: just a few things that make our Hungry Horse pubs so EPIC! And with over 200 locations across the country, there's bound to be one of our pubs near you. From sizzling steaks to Sunday roasts, our menu is bursting with amazing meals, and we've got the perfect line-up of drinks to match... plus big TVs to catch all the latest live sport events!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Food was good staff lovely

Food was good staff lovely.
Hotest day of the year so far and there was no air con. No doors open (little windows yes) the sweat was dripping off us while we were trying to eat. The poor staff were so hot but kept smiling and borrowed our fans as a couple of us bought little portable ones. Its so not acceptable making staff work in those conditions. And trust me if the weather is that hot again we will be cancelling. Please think of ur customers trying to go out and have a nice night. And your staff for coping in conditions like that.
Sarah, Jemma, and another lovely lady served us.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Nice location garden for the children

Nice location garden for the children, excellent parking and even now car charging points. Unfortunately when you go in, it’s uninviting. The whole place needs a good clean. The seats are sticky. The tables are sticky. The menus are sticky. The food was okay, it was average pub grub. Which would expect.
The toilets were great and the member of staff Cameron tried really hard and was very enthusiastic. All in all we didn’t feel like we are having a family dinner, there were 10 of us, and this was because the place was a bit icky.

20 June 2026
Unprompted review
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Reply from Hungry Horse

This is really disappointing to see and as you can imagine it's something that we'd really like to look into, could we ask you to provide the full details via email to crosocialmedia@greeneking.co.uk please? This will go through to our Customer Relations Team who will fully investigate and can contact you about it from there. Many thanks.

Rated 4 out of 5 stars

Great service but the food was a bit…

Great service but the food was a bit over cooked for my liking and it costs more then I thought as the salmon cost more then the deal that was on today If there was a drink included it would of been better dessert was delicious but I felt that the sweet potato fry’s was overcooked and the salmon tasted like it was cooked too long but all n all not bad will definitely go again location perfect the pub was a bit dirty as my original table was not cleaned it was covered in salt and sticky residue from the drinks from earlier so I had to move tables but when I sat down there was food on the floor a bit dated but a pleasant pub and the ice cream was delicious with my desert x

23 June 2026
Unprompted review
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Reply from Hungry Horse

Thank you very much for taking the time out of your day to share this lovely review! We're so pleased that you had such a great time although we are very sorry to hear that the fries were overcooked and you found the table sticky, we always appreciate feedback so if you'd like to discuss this with our Customer Relations Team, please don't hesitate to send an email to crsocialmedia@greeneking.co.uk, who will reach out to you directly. Many thanks.

Rated 5 out of 5 stars

Bar staff/ waitresses were very friendly

We visited the Warren/Hungry horse in Kettering yesterday and had a very pleasant evening there.
Bar staff/ waitresses were very friendly. They accepted changes to their menu, like deleting some items and adding another. There were four of us and all agreed the food was very good and the prices reasonable

22 June 2026
Unprompted review
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Reply from Hungry Horse

Thank you very much for taking the time to share this amazing review and rating and it's wonderful that you found the team to be so friendly. We are grateful for the positive comments and if there's ever anything more we can do for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Enmma was really helpful with food…

Enmma was really helpful with food selection recommendations and gave superb and speedy service! 🫶🏼

21 June 2026
Unprompted review
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Reply from Hungry Horse

We're so happy that you found the service so helpful and we will make sure we pass on your amazing comments about the speedy, perfect service. We truly appreciate you sharing this and we'd love to see you back again in the future!

Rated 5 out of 5 stars

Enmma

Enmma! She was absolutely brilliant so polite and enthusiastic, recommended me different meals found the perfect one for me. Top service !!

21 June 2026
Unprompted review
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Reply from Hungry Horse

This is absolutely amazing to see and it's excellent that we could offer such a polite and enthusiastic service. We truly appreciate you taking the time to share this and we'd love to see you back again in the future! Many thanks.

Rated 5 out of 5 stars

The service was great

The service was great! The korean BBQ burger was a top tier burger. Taste was beautiful. Ehmma was a great server

21 June 2026
Unprompted review
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Reply from Hungry Horse

What an amazing review! We're so pleased that you loved the Korean BBQ burger. Thank you so much for the lovely review and we'd love to see you back again in the future. Many thanks.

Rated 2 out of 5 stars

hungry horse bagshot

i went to the hungry horse in bagshot and it was honestly extremely disappointing. i ordered the hand carved beef roast, apple crumble, and sticky toffee pudding. the beef was cut with the grain so it was rough and chewy and it was overcooked so it was dry. the broccoli was overcooked and also chewy. the apple crumble came with custard that was clearly from a can or carton and the apple crumble itself tasted synthetic. the sticky toffee pudding was nauseatingly sweet and came with an abundance of custard (strange pairing) but the actual cake itself was good. and we sat in the garden so the service was awful; we got told we had to grab our own cutlery, our own seasoning/condiments, and our own napkins, which i thought was weird but it’s fine i get it. when our server came outside after we finished our roasts we
told her it was great and we said thank you and we got a rude ‘mhm’ back. not to mention she didn’t come to check up on us ONCE during the whole meal. i was severely disappointed and will not be coming back.

21 June 2026
Unprompted review
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Reply from Hungry Horse

This is really disappointing to see and as you can imagine it's something that we'd really like to look into, could we ask you to provide as much information as possible via email to crsocialmedia@greeneking.co.uk please? This will go through to our Customer Relations Team who will look into this and can contact you about it from there. Many thanks.

Rated 5 out of 5 stars

food was amazing

food was amazing, service was great, atmosphere was lovely as always, but was immensely hot in there so air con installation is ideal.

21 June 2026
Unprompted review
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Reply from Hungry Horse

This is what we love to see and it's fantastic that you loved the food and the amazing atmosphere. We are grateful for you sharing this and we'd love to see you back again in the future.

Rated 5 out of 5 stars

Very awesome experience at Mount…

Very awesome experience at Mount Pleasnt. The food is sumptuous, high quality and good value for money.

The staff are quite polite and quite friendly. Excellent service!! Well done to all the staff..

20 June 2026
Unprompted review
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Reply from Hungry Horse

This is exactly what we love to see and it's great that we could impress you with the great value meals. Thank you so much for sharing this review and we'd love to welcome you back again soon. Many thanks.

Rated 5 out of 5 stars

Good customer service

Good customer service, quality meal, and great value for money.
The waiter, Mason at Mount Pleasant and other staff on duty were very brilliant and courteous.

20 June 2026
Unprompted review
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Reply from Hungry Horse

Mason and the team will be so pleased to see this and it's fantastic that we could impress you with the courteous service and great value meals. Thank you so much for the positive review and we'd love to see you back again soon.

Rated 4 out of 5 stars

Staff are always very pleasant…

Staff are always very pleasant especially Hayley on reception and Adene at breakfast plus another lady name not known.
Food is served quickly and hot and substantial.
Busy and popular pub.

19 June 2026
Unprompted review
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Reply from Hungry Horse

Amazing! We know that Hayley and Adene will be over the moon to see this and it's great that you loved the hot food. Thanks for the great review and we'd love to see you back again in the future!

Rated 5 out of 5 stars

Pleasant dinner

The restaurant was very clean and welcoming, lovely food and pleasant staff-particularly Lea and Jamie.

18 June 2026
Unprompted review
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Reply from Hungry Horse

Amazing! We're over the moon that Lea and Jamie could impress you and you felt so welcomed! We are grateful for you taking the time out of your day to share this review and we'd love to see you back again in the future. Many thanks,

Rated 5 out of 5 stars

The staff silly

The staff lilly, lottie and halley were amazing, the food was out in great timing, highly recommend.

17 June 2026
Unprompted review
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Reply from Hungry Horse

This is really great to see and we appreciate your kind comments. We know that Lilly, Lottie and Halley will really appreciate your excellent feedback and we'd love to welcome you back again soon. Many thanks.

Rated 5 out of 5 stars

Great staff

Decent food, friendly staff. Lilly, Lottie and Halley were great

17 June 2026
Unprompted review
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Reply from Hungry Horse

Amazing! We will make sure we pass on the fantastic comments to Lilly, Lottie and Halley and we truly appreciate your fantastic feedback. Thank you so much for sharing this and we'd love to see you back again in the future! Many thanks.

Rated 5 out of 5 stars

Fantastic staff and service for the…

Fantastic staff and service for the England match.

17 June 2026
Unprompted review
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Reply from Hungry Horse

What an amazing review! We're glad that you had a good time watching the match. We'd love to see you back again soon to enjoy the great service. Many thanks.

Rated 5 out of 5 stars

What can I say fantastic service from…

What can I say fantastic service from lilly lottie and halley , pub was packed during England game and they kept the bar running well 👍

17 June 2026
Unprompted review
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Reply from Hungry Horse

Amazing! We're glad you had a good time watching the game and we really appreciate the positive review! Thank you so much and we'd love to see you back again in the future. Many thanks.

Rated 5 out of 5 stars

We were looked after by the lovely Mia…

We were looked after by the lovely Mia and Ronan this evening. they both went above and beyond to keep us and our daughter fed and watered. Thank you and see you next time :-)

16 June 2026
Unprompted review
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Reply from Hungry Horse

Amazing! We just know that Mia and Ronan will be thrilled to see this and it's fantastic that we could really go that extra mile to ensure your daughter enjoyed the visit! Thank you and we will look forward to seeing you back again in the future. Many thanks.

Rated 5 out of 5 stars

As always a lovely welcome and Clare…

As always a lovely welcome and Clare Bear at Rochester Waters Edge ensured we were comfortable and looked after all our party.
Outstanding service and food was excellent value for money.

13 June 2026
Unprompted review
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Reply from Hungry Horse

We're over the moon to see this lovely review and rating and it's wonderful that we could provide such an outstanding service.It's excellent that you enjoyed your great value meal too and we will look forward to seeing you back again in the future!

Rated 5 out of 5 stars

Brilliant environment.

Brilliant environment.
Excellent service.
Shit pool table.

12 June 2026
Unprompted review
Hungry Horse logo

Reply from Hungry Horse

Hi Tom. Thank you so much for the positive review and rating and we're really happy that we could provide such an excellent service. We also appreciate your feedback about the pool table. Thank you and we hope to see you back again in the future!

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