I love the technology between my Hume band and Scale. They know that they can make some improvements, especially around activity tracking. Their customer service has been stellar. I have recommended t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm a technology guy with the fact that the Hume DEXA scan is highly accurate I went all in with the band and scale. I know there are some beta features that are still in development, the others app... See more
When I first ordered the Hume Band, I wasn't sure I'd keep it. Due to a health problem, my hands shake now, and dealing with small points, etc., is difficult. I tried it out, and though I could see it... See more
TOP NOTCH PRODUCT! EXCELLENT CUSTOMER SERVICE!! The Hume staff are soo easy to deal with and they are VERRRY responsive! When my first Hume 1 band experienced temporary connectivity issues they rep... See more
3.6
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
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Carmi is super helpful in resolving my…
Carmi is super helpful in resolving my issues and help me with my specific request. Super happy with the outcome
6 August 2026
Unprompted review
Accurate readings
Accurate readings really help me keep on top of my health
7 August 2026
Unprompted review
This is the review I attempted to send…
This is the review I attempted to send to Hume Health regarding my Hume Pod ie. scales. I attempted to give a one star review having had them for 1 month, but an error message came up saying I couldn’t send it!
“I cannot believe the results are accurate. How can I gain 2 metabolic years in 24 hours?Other variables are also questionable. Very expensive set of extra scales. Pay more for a band. Pay more for extra results, so not good enough on its own?”
I’m very disappointed with the product.
7 August 2026
Unprompted review
Reply from Hume Health
Hi Isabel,
Thank you for sharing your feedback.
I'm sorry to hear that your experience with the Hume Pod hasn't met your expectations.
I understand how concerning it can be to see significant changes in metrics like Metabolic Age over such a short period. I'd like the opportunity to review your data and better understand what may have contributed to these changes.
Please email us at support@myhumehealth.com and include the email address associated with your Hume Health account, along with any relevant screenshots of your readings, trends, or any other details you've noticed. Kindly address your email to my attention so I can personally review your case. This information will help us investigate your concerns thoroughly and provide the best possible assistance.
Thank you again for sharing your experience. I appreciate your feedback and hope to have the opportunity to review your data and address your concerns.
Best regards,
Hannah
Customer Success Manager
The scale really is a garbage product
The scale really is a garbage product. The biggest problems are.
1. You must have the app open for anything to be tracked unlike other scales that just save your data until you open the app again.
2. Wildly inaccurate even on the same weigh-in times. Up to 4 kg variation on day-to-day skeletal mass readings.
3. After the most recent update, the app will simply crash mid weigh-in forcing you to retest sometimes.
7 August 2026
Unprompted review
Reply from Hume Health
Hi Michael,
Thank you for taking the time to share your experience.
I'm sorry to hear that your Hume Pod hasn't met your expectations. The issues you've described are certainly not the experience we want for our users.
Our Support team would welcome the opportunity to review each of your concerns in detail and investigate what may be causing them.
Please email us at support@myhumehealth.com and include the email address associated with your Hume Health account, along with any relevant screenshots, screen recordings, or additional details about your experience. This information will help us investigate thoroughly and provide you with the best possible assistance.
We appreciate your feedback and hope to have the opportunity to make things right.
Best regards,
Hannah
Customer Success Manager
It’s incredibly interesting science
It’s incredibly interesting science. The daily tips are helpful and I really like how it refines itself daily - the more you use it the smarter about you it becomes.
6 August 2026
Unprompted review
Simple and Clear.
Hume has a simple, clear, and quick process for warranty claims.
6 August 2026
Unprompted review
Product Support & Exceptional Service
Product Support & Exceptional Service
I have had 2 very positive customer service interactions with HumeHealth. The 1st was a Hume band that stopped working after ~3 months. The service team immediately responded to my issue and quickly offered and fulfilled a replacement with the upgraded V2 band.
This week I lost the v2 band chip while doing some yard work. The service team, within 1 business day offered to replace the v2 band at no charge.
This is the best customer service I have experienced in years. Nowell was great - friendly, responsive and proactive. HumeHealth stands by their products. I love the product and the great customer service.
3 August 2026
Unprompted review
Easy to work with and quick
Vincent (and Pamela) were easy to work with and solved my request quickly and made me a happy customer!
28 July 2026
Unprompted review
Happy with the customer service!!
I had some issues with my hume band and special shout out to Elaine, John, and Rey. They were able to assist and help me resolve my issue. I'm big on customer service and they exceeded my expectations.
6 August 2026
Unprompted review
I have both the Hume band and the Pod
I have both the Hume band and the Pod. So far all devices have been flawless and we've had no reason to question any of the data being produced. Battery life is great and I am finding the band is helping me focus on my health and how to improve it.
6 August 2026
Unprompted review
Good purchase
I like how it’s simple to use and its comfortable to wear.
6 August 2026
Unprompted review
I was asking about my delivery and Maui…
I was asking about my delivery and Maui helped me perfectly! Thanks a lot!
5 August 2026
Unprompted review
The best health band around
The best health band around. Fair better than Apple Watch, Oura Ring etc on the market
6 August 2026
Unprompted review
Great help for health!
I love using this. The info on your health from the Pod and Band is a good way to stay on track with health goals. It’s easy to set up.
29 July 2026
Unprompted review
Great assistance from Cammi on an error…
Great assistance from Cammi on an error I made in ordering! Great follow up and customer service!
4 August 2026
Unprompted review
To be honest they don't deserve 1 star
To be honest I returned the Hulme Health band 2 without giving it chance. The band just didn't feel right on my wrist. The other thing is they advertised the band that the whoop band cost over £200 a year subscription where has their band doesn't. On App to get the benefits they advertise you need to subscribe an a additional subscription at a cost of more than £200 .
per year.
The reason it got 1 star is I returned the band at my cost on 16th July and they eventually after many emails only to receive generic AI emails back. Eventually I finally got my refund minus a restock fee on the 3rd of August
16 July 2026
Unprompted review
Reply from Hume Health
Hi Peter,
Thank you for taking the time to share your experience.
I'm sorry to hear that the Hume Band 2.0 wasn't the right fit for you and that your return experience was frustrating.
I'd like to clarify that Hume Plus is completely optional and is not required to use the Hume Band. The band can be used without a subscription, with all core tracking, health metrics, and essential features available to every user. Hume Plus is simply an optional membership that provides additional premium insights for those who choose to subscribe.
I'd also like to clarify that our Return Policy states that return shipping costs are the customer's responsibility. Once an eligible return is received and processed, we issue a full refund, as we do not charge a restocking fee.
If you have any questions about your refund or believe there was any discrepancy with the amount you received, I'd be more than happy to take another look. Please feel free to reply to your existing support email and address it to my attention. If you haven't contacted us yet, you can email us at support@myhumehealth.com, and I'll be happy to review your case and provide any clarification or assistance you may need.
Best regards,
Hannah
Customer Success Manager
I know the new business model is to…
I know the new business model is to sell you a product, ($200ish for the scale), then make you pay monthly payments, ($15 app), in order to use the product. Then sell you another product, (Hume band $150ish), to improve the accuracy of the original product that when they sold it to you promised it was as good as a dexa scan….its not. This company is nothing more than a hustle. Sadly, we’re all used to being hustled like this these days, you never really own the scale if you have to pay rent to use it. If this review costs Hume at least one customer, then I’ll be happy. Please let that customer be you.
5 August 2026
Unprompted review
Reply from Hume Health
Hi Sam,
Thank you for sharing your feedback.
I'm sorry to hear that this has been your impression of Hume Health.
I'd like to clarify that both the Hume Band and the Hume Pod work without a Hume Plus membership. Hume Plus is completely optional and is designed for those who want access to additional premium insights and features. All core tracking, measurements, and health metrics remain available without a subscription.
Our Support team is always here to answer any questions you may have about how the devices and Hume Plus work. If you'd like to discuss your experience further or learn more about how everything works, and you haven't contacted us yet, you can email us at support@myhumehealth.com. We'll be more than happy to assist and provide any clarification you may need.
Best regards,
Hannah
Customer Success Manager
Comprehensive data replaces 4 other Apps
I have found the comprehensive data provided by Hume has replaced the four health related apps I was using to manage daily pacing for chronic pain and health tracking. The blood pressure estimates are something I've looked for a long time. I highly recommend.
5 August 2026
Unprompted review
Hume Pod and Hume Band 2.0
Purchased a Hume Pod and Hume Band 2.0
Very slow delivery, shipped direct from China.
Hume Band under reads BP by a substantial amount.
Hume Pod will not complete measurement set.
Hume Pod over reads weight by approx. 4kg.
Not a quality product it appears.
Shame really as I quite like the design of the band.
Better be a quick refund or it's chargeback time on the CC!
5 August 2026
Unprompted review
Reply from Hume Health
Hi Semmy,
Thank you for taking the time to share your feedback.
I'm sorry to hear that your experience with both the Hume Pod and Hume Band 2.0 did not meet your expectations. This is not the standard we strive to uphold.
We'd really appreciate the opportunity to review the issues you've encountered. If you already have an open support ticket, please reply to that email and address it to my attention so I can continue assisting you. If you haven't contacted us yet, please send an email to support@myhumehealth.com using the email address associated with your Hume Health account, along with any relevant photos, screenshots, or videos that demonstrate the issues you're experiencing, including the incomplete Hume Pod measurements, the weight discrepancy, and the blood pressure readings.
Once we receive those details, we'll carefully review your results, investigate what may be causing the discrepancies, and provide the appropriate troubleshooting steps or next steps. If a refund is appropriate, our team will also be happy to guide you through that process.
We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
Best regards,
Hannah
Customer Success Manager
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