HS Home Deliveries Reviews 2,303

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor during deliveries and installations. People frequently highlight the efficiency of the delivery service, noting that items arrive within the promised timeframes, are carefully handled, and often include assembly and removal of packaging. The overall service is described as excellent, with many appreciating the care taken to ensure customer satisfaction and prevent damage. However, some people were dissatisfied with the delivery process, citing issues such as incomplete orders, problems during delivery, and unexpected delays without proper communication. A few customers also experienced problems with the assembly of products, requiring them to fix issues themselves.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers praise the professionalism... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency, professionalism, and... See more

Product

Customers had positive experiences with product delivery and assembly. Many reviewers praised the delivery... See more

Based on these reviews

Rated 5 out of 5 stars

Only ordered on the 18th at DFS. Their warehouse contacted me the following day to tell me they had my sofas in stock and would be in my area the following day, the 20th to deliver. Wow, I was stunned... See more

Company replied

Rated 5 out of 5 stars

Matt and Damian delivered our sofas and their customer service was outstanding! They were very kind and professional every step of the way, they built the sofas and put them where we wanted them. They... See more

Company replied

Rated 5 out of 5 stars

Nathan and Mike were ever so friendly, polite and checked at every stage of delivery and set up that I was happy with things. They left zero mess and were extremely careful about ensuring there was no... See more

Rated 5 out of 5 stars

Matt and Adrian were amazing this morning when they delivered my sofa. My lounge being on the 2nd floor and there being a turn in my staircase, most people wouldn't have even tried. These guys offload... See more

Company replied


Company details

  1. Logistics Service
  2. Self-Storage Facility

Written by the company

Specialists in White Glove Delivery Services


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Useless owner

The owner is a scam artist, doesn’t pay invoices and only thinks of himself. Not a person you want to associate with, cowboy through and through.

27 August 2025
Unprompted review
Rated 1 out of 5 stars

Humber Services ltd/ hsdeliveries are a…

Humber Services ltd/ hsdeliveries are a horrible company to work for sacked all staff with no warning refuse to pay week in advance dont pay correct wages or dont pay at all stay away from this company also like to close business claiming gone bust then reopen a new company so they dont have to pay taxes

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, friendly and professional. Nathan and Damian were fantastic, checked everything worked before leaving. Smooth delivery.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, professional and efficient

Nathan and Mike were ever so friendly, polite and checked at every stage of delivery and set up that I was happy with things. They left zero mess and were extremely careful about ensuring there was no damage as they made the delivery. They were both professional and courteous and I would recommend them without hesitation.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Fixing our chair, but didn't waste our time

Nathan and Mike came to fix our chair, but they were told it was the chair base. However, once they saw it, they agreed that it was the chair itself that was the problem and said to phone up since the part they had wouldn't fix the problem.

They were courteous and honest in what they were able to do (or not do in this case). They didn't waste our time.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service friendly delivery…

Fantastic service friendly delivery representatives outstanding. Nathan & Mike . Would highly recommend this company and service.five star

30 June 2025
Unprompted review
HS Home Deliveries logo

Reply from HS Home Deliveries

Thank you for leaving us this lovely 5 star review, I'm happy to read that both Nathan & Mike provided you with a great level of customer service upon delivery.
Kind regards,
Megan

Rated 5 out of 5 stars

Nathan and Luke were great

Nathan and Luke were great. Really friendly, quick and efficient. Thoroughly recommend.

27 June 2025
Unprompted review
HS Home Deliveries logo

Reply from HS Home Deliveries

Thank you for leaving us this lovely 5 star review, I'm happy to read that both Nathan & Luke provided you with a great level of customer service upon delivery.
Kind regards,
Megan

Rated 5 out of 5 stars

Nathan and Luke where brilliant…

Nathan and Luke where brilliant delivering my new couch, they where fast and friendly.

27 June 2025
Unprompted review
HS Home Deliveries logo

Reply from HS Home Deliveries

Thank you for leaving us this lovely 5 star review, I'm happy to read that both Nathan & Luke provided you with a great level of customer service upon delivery.
Kind regards,
Megan

Rated 5 out of 5 stars

Nathan and Luke came into the house in…

Nathan and Luke came into the house in such a polite manner and took extra care to my neurodivergent child to ensure that they did not disturb his routine. They also quickly and safely installed the couch and cleaned up after themselves. Credit to the company

27 June 2025
Unprompted review
HS Home Deliveries logo

Reply from HS Home Deliveries

Thank you for leaving us this lovely 5 star review, I'm happy to read that both Nathan & Luke provided you with a great level of customer service upon delivery.
Kind regards,
Megan

Rated 5 out of 5 stars

Great lads

Two lads Nathan and Luke delivered my sofa out it together in double quick time two nice lads credit to the business 👍 😀

26 June 2025
Unprompted review
HS Home Deliveries logo

Reply from HS Home Deliveries

Thank you for leaving us this lovely 5 star review, I'm happy to read that both Nathan & Luke provided you with a great level of customer service upon delivery.
Kind regards,
Megan

Rated 5 out of 5 stars

Awesome delivery team

Nathan and Luke were friendly, knowledgable and helpful. They tidied up all the packaging and made sure I was 100% happy with my furniture. Excellent service!

26 June 2025
Unprompted review
HS Home Deliveries logo

Reply from HS Home Deliveries

Thank you for leaving us this lovely 5 star review, I'm happy to read that both Nathan & Luke provided you with a great level of customer service upon delivery.
Kind regards,
Megan

Rated 5 out of 5 stars

Nathan and Luke were very efficient and…

Nathan and Luke were very efficient and polite. Set furniture up quickly with no disruption to customers or the team.

25 June 2025
Unprompted review
HS Home Deliveries logo

Reply from HS Home Deliveries

Thank you for leaving us this lovely 5 star review, I'm happy to read that both Nathan & Luke provided you with a great level of customer service upon delivery. Ensuring not to disturb operations in the process.
Kind regards,
Megan

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look