The whole customer journey of selecting products, the VIP package was seamless and smooth. The products on offers are amazing. I got an amazing shampoo and a phenomenal beard wash.
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I found these guys through Instagram...and boy am I happy I did.As a self-confessed scent junkie, their range of niche fragrances is intriguing and affordable and gives the big boys a run for their mo... See more
Company replied
Great to discover a place that has such a good selection of products. I ordered three items and very pleased with all of them. Only shame, which cannot be avoided, was all three items delivered separa... See more
Company replied
Very prompt service. Excellent customer care when queried a missing freed gift. I got an email back the same day and free gift arrived within the week. Kind, honest and friendly service so sadly... See more
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Company details
Written by the company
Humanery.com and it's marketplace is now closed and no longer accepting new orders.
Contact info
5 Merchant Square, W2 1AY, London, United Kingdom
- 020 4525 6840
- helpme@humanery.com
- humanery.com
4.6
Excellent
216 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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HUMANERY ARE very easy to deal with
HUMANERY ARE very easy to deal with, goods arrived in good time . And I also received a lovely free gift , I like the packing. Now im looking forward to smelling the fragrance ive bought for my sons .
10 December 2022
Unprompted review
Reply from Humanery
Thank you for your review, We really appreciate you taking the time to this.
We look forward to welcoming you back to Humanery soon! Hope your sons loved their presents.
fast and efficient
Delivery was super fast and efficient. I had great communication from the moment I pressed pay. John Masters Organics Exfoliating Face Cleanser with Jojoba & Ginseng is incredible and is now an essential part of my daily routine.
30 November 2022
Reply from Humanery
So happy to hear that you received great communication and that you are enjoying the product. Thank you for your review. We look forward to welcoming you back to Humanery soon!
Very disappointed still not received my…
Very disappointed still not received my order no information on when I will receive it’
15 December 2022
Reply from Humanery
Hi Jean,
We've tried contacting you via phone and email with your tracking information, unfortunately there have been delays due to the industrial action but we can see that your parcel was delivered yesterday. Please let us know if you need any further assistance, we're here to help!
Kind regards,
Team Humanery
Back for some Christmas shopping
Excellent service once again and even more brands to choose from!
17 November 2022
Unprompted review
Reply from Humanery
Thank you so much for your review, We really appreciate you taking the time to this. We look forward to welcoming you back to Humanery soon!
I am still awaiting the beard oil
Such a quick response to my criticism regarding delivery of beard oil. The product is now in santas sack waiting for delivery (let’s hope Santa doesn’t detect it’s there otherwise he will undoubtedly try it !)
1 December 2022
Reply from Humanery
Good evening Beverly,
We're so sorry that you haven't received your beard oil yet. We will immediately investigate the situation and follow up with you via email tonight.
Regards,
Team Humanery
Update:
Good afternoon Beverly,
Very glad to hear you've received your parcel! Thank you for trusting us to take care of this for you.
We'll send a gift to the North Pole for Santa to try himself so he doesn't touch yours. :)
Regards,
Team Humanery
I ordered 2 of an item and only got…
I ordered 2 of an item and only got one. Have yet to hear from the customer service team.
5 December 2022
Reply from Humanery
Hi Leigh,
Thank you for your time on the phone just now, please accept our apologies for this mistake. We are arranging for a replacement order to be sent to you now.
Please don't hesitate to contact us if you need any further help.
Kind regards,
Team humanery
Easy to order
Easy to order, delivered quickly. Arrived in a good state As these are Christmas gifts I cannot comment on the products themselves.
8 December 2022
Reply from Humanery
We really appreciate your review - thank you! We look forward to welcoming you back to Humanery soon!
Great experience ordering my first product from Humanery!
I ordered my first product from Humanery and it was a super smooth process. The interface is crisp and they make it easy to discover new products. Checkout was seamless and my shipment arrived on the first day of the delivery window. Would highly recommend Humanery for all your men's grooming and self-care needs, whether you're new to this space or an experienced veteran.
28 November 2022
Unprompted review
Reply from Humanery
Thank you so much for your review, We look forward to welcoming you back to Humanery soon!
I found this product made my hair flat…
I found this product made my hair flat and greasy looking, not what I expected for the money.
7 November 2022
Reply from Humanery
Hi Alison,
We apologise that you've had this experience with the PATRICKS SH1 Daily Thickening Shampoo. We've tried contacting you to help you find the right product, please check your email address associated with your order.
Kind regards,
Team Humanery
Reply from Humanery
Thank you for your kind review! We hope to see you back at Humanery.com again soon! In the meantime, we're here to help if you need anything else. Best wishes, Team Humanery
Highly recommended.
Excellent service. Great products and outstanding customer service, 5 stars.
25 November 2022
Unprompted review
Reply from Humanery
Thank you for your review, We look forward to welcoming you back to Humanery soon!
Great selection of top quality brands
Great selection of top quality brands, a one stop shop for everything I needed, topped up by brilliant customer service and fast delivery
16 November 2022
Reply from Humanery
Many thanks for your review! We hope to see you again at Humanery.com. Please don't hesitate to reach out to us if we can be of further help.
A good web site and ordering on line
Easy to find this product on line. would recommend it to all
14 November 2022
Reply from Humanery
Many thanks for your review! We hope to see you again at Humanery.com. Please don't hesitate to reach out to us if we can be of further help.
Good customer service.
Humanery provides a fantastic service to customer because I had missed one of my items collection so I called to confirm, they replied in seconds and it was sorted out quickly.
Great service. Thanks Humanery!
9 November 2022
Unprompted review
Reply from Humanery
Thank you for sharing your review and we are so glad you had a 5 star experience with Humanery.com. We look forward to welcoming you back to shop with us. Best wishes, Team Humanery
My package went missing I emailed them…
My package went missing I emailed them they responded straight awa and rang me, great service
11 November 2022
Unprompted review
Reply from Humanery
Thank you for sharing your review and we are so glad you had a 5 star experience with Humanery.com. We look forward to welcoming you back to shop with us. Best wishes, Team Humanery
Great product and customer service
Great customer service when I had a problem with my payment method. The advent calendar arrived quickly and it was packaged well to protect it from getting damaged in the post.
4 November 2022
Reply from Humanery
Thank you for sharing your review and we are so glad you had a 5 star experience with Humanery.com. We look forward to welcoming you back to shop with us. Best wishes, Team Humanery
Top service
Top service, great communication, speedy delivery, competitive pricing & safely delivered. Couldn't ask for much more.
28 October 2022
Reply from Humanery
Thanks for your positive feedback! We are so glad you had a great experience and we look forward to welcoming you back to Humanery.com again soon.
Fantastic selection of products
Fantastic selection of products, really good service and free delivery for £15 order too!
27 October 2022
Reply from Humanery
Thank you for your review! We look forward to welcoming you back to Humanery.com again soon. Best wishes, Team Humanery.
Excellent experience
Excellent experience. Fast and hassle free delivery. Would highly recommend!
27 October 2022
Reply from Humanery
Thank you for sharing your review. We look forward to welcoming you back to Humanery.com again soon. Best wishes, Team Humanery
very good service ordered one delivered…
very good service ordered one delivered on time the following day. and the price was very good.
excellent service
25 October 2022
Reply from Humanery
Thanks for your review! We're glad you had a 5 star experience and look forward to welcoming you back to Humanery.com again soon. Best wishes, Team Humanery
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