HEY Credit Union Reviews 

236
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The clerk was very helpful – perhaps even eager – in wanting me to open an account. I definitely will, as a result of her pleasant encouragement.

Rated 5 out of 5 stars

I would just like to place on record my thanks for the Sterling service I have recieved from several members of the HEY CU team while securing a loan. Firstly from Becca 26.02.26. Then Mia yest... See more

Company replied

Rated 5 out of 5 stars

Never had a bad experience, used credit union numerous times, application has always been straight forward and the school uniform loans are a life saver! Used them for my cb loan and the school unifo... See more

Company replied

Rated 5 out of 5 stars

I've consistently had positive outcomes with this credit union, having relied on their services multiple times. The application process is always simple, and their school uniform loans are incredibly... See more

Company replied

Company details

  1. Credit Union
  2. also in
  3. Alternative Financial Service
  4. Car Finance and Loan Company
  5. Financial Institution
  6. Loan Agency
  7. Savings Bank

About HEY Credit Union

Written by the company

Established in 1999, we are the leading credit union for people in the UK’s Humber Region.

As a co-operative, we’re owned and controlled by our Member-customers. Everything we do is for their benefit.

Members enjoy simple saving and borrowing options to make the most of their money. Access is online, by phone or by visiting one of our community branches where our friendly team loves to help.

Our Services

If you live (employed or not) or work in the City of Hull, East Yorkshire, North or North-East Lincolnshire, or work for selected employers further afield, you are eligible to join.

Savings Accounts - We offer easy access accounts, a Christmas Saver that locks funds safely away for festive spends, and Junior saving for the special children in your life. All FSCS protected. Encouraging people to catch a savings habit is our passion. Also save-as-you-earn through our employer partners.

Affordable Loans – if you wish to borrow (from £100 to £20,000) on fair and responsible terms, think of us. Lending decisions are made by people, not computers. We carefully assess each applicant's situation, focus on affordability and tailor repayments sensibly. Unlike many lenders, our rates are capped by law.

Our Mission

We are here to help our members to afford their lives and support their financial well-being – not to make profit out of them.

All members have an equal say in how we operate and we work with a range of partner organisations to make a big social impact.




Be part of something special – join our “Credit Union family” today:

Visit Our Website


Contact info

4.9

Excellent

TrustScore 5 out of 5

236 reviews

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4.9

All reviews

(236)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service !!!

Wow wow wow amazing customer service I phoned and spoke to Sarah at the Bridlington branch she was so helpful and friendly answered all of my questions nothing was too much trouble outstanding customer service and a real credit to the team.

24 February 2021
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

We so pleased to hear that Nicole, and we'll pass on your kind feedback to Sarah!

Rated 5 out of 5 stars

Excellent

Excellent . Very easy to apply. Quick response and the.money was in the bank after a couple days ..... Great 👍

24 February 2021
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

Thanks for your kind feedback Kerrylynne, glad we could help.

Rated 5 out of 5 stars

I filled the on line application in on…

I filled the on line application in on Saturday night I need a quick loan for a new car Monday been accepted money in the bank all ready fantastic service very fast in all aspects thank you all one happy new car owner 😀

15 February 2021
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

Thanks for the great feedback Russell, much appreciated. Hope you enjoy your new car!

Rated 5 out of 5 stars

Would like to say amazing thank you for…

Would like to say amazing thank you for your hep support patience and time with me i phoned reguar to try sort it out quicker and the person on the other end was amazing patience of a saint , neveer had so much posotivty and help thank you so much guys keep safe !!!

4 February 2021
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

That is good to hear Leanne. So pleased we were able to help; we will pass on your kind words to our team!

Rated 5 out of 5 stars

Very easy and fast process

The loan application process was easy and quick. The approval was given and the money paid within 2 working days. They also gave a very competitive interest rate.

3 February 2021
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

We really appreciate your kind review, thank you Taiwo.

Rated 5 out of 5 stars

Very simple process

Very simple process, my oven gave up on me and I needed quick cash. I could have just withdrawn from my savings but it's always harder to rebuild when you've withdrawn so opted for a loan instead. Sorted within 2 days and paid out the day I signed my documents. Online contact form is very useful too, quick reply. Very happy with the service I received.

3 February 2021
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

Thank you for your great feedback, Jim, and so pleased that we could help you to spread the cost without dipping into your hard earned savings. Hope you've managed to get sorted with a new oven.

Rated 5 out of 5 stars

Hi..wanted to say what a FANTASTIC…

Hi..wanted to say what a FANTASTIC service Credit Union provide.When CU started in a smaller way,in local communities,I remeber welcoming the idea and what it stands for.Ive watched it grow and become the thriving provision it has become.CU has stayed true to the original ethos,serving the whole community now and being as approachable/friendly/efficiant as ever.I have recomended yourselves to numerous people and appreciate the sustainable service you provide.(especially in these testing times) BIG THANKYOU to you and keep up the good work!

27 January 2021
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

Thank you for your very kind feedback Tracey. We love helping our members and we have tried hard as we have grown not to lose that personal touch, so it is great to hear that has been your experience. Thank you for recommending us to others, as the more people that join the stronger the Credit Union movement will become and we'll be able to do even more to help everyone.

Rated 5 out of 5 stars

Quick and easy to apply

Quick and easy to apply. A decision to approve my loan application was made within the same and the money was paid directly into my bank account a couple of days later. Really simple process. Thank you HEY Credit Union.

27 January 2021
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

So pleased we were able to help you Steph, thank you for your kind comments.

Rated 5 out of 5 stars

Applied for loan granted and money in…

Applied for loan granted and money in the bank within the week. Fantastic service Sandra very help full and efficient from Hull Branch

20 January 2021
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

Thank you for the great feedback Susan, we'll let Sandra know that you appreciated her efforts,

Rated 5 out of 5 stars

I spoke to a lady called Joanne shes…

I spoke to a lady called Joanne shes really helped me sort my account out very friendly made me feel at ease and explained everything so it was easy to understand
Thank you

15 January 2021
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

So pleased to hear that Shell, we like to look after our members and be there for them. We'll pass on your kind comments to Joanne.

Rated 5 out of 5 stars

Hey Credit union was Helpful, fast and easy

This company was fast and easy to use. Really helped me though the hard time of the year ( christmas ) also has an affordable pay back rate which is great. Thank you again will always use you guys from now on 😁

12 January 2021
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

Thanks for your kind feedback Sam, we're so pleased we could help you. In a credit union you are a member-owner not just a customer, so we hope to be helpful to you for a long time to come.

Rated 5 out of 5 stars

1st time I have applied with credit…

1st time I have applied with credit union and with the savings account can't wait for my holidays everything was explained so clearly and was explained very well hope to be with you for a long time thank you

17 December 2020
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

Thanks for your kind feedback Gail, so glad we could help and hope you will be a member for a long time. Please tell your friends!

Rated 5 out of 5 stars

Great service!

I got my annual Christmas loan like I apply for every year. Patrick at Scunthorpe branch has answered my questions and been helpful for the last 8 years. He's a pleasure to talk to and he always kind and professional. It's nice to see his friendly face every year :)

16 December 2020
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

That's great feedback Stacey Marie, we will pass it on to Patrick. Thank you for being a loyal member over the years.

Rated 5 out of 5 stars

Fast

Fast, helpful and affordable! From start to finish it took about 2 weeks to recieve the loan, was really surprised to recieve anything with how bad my credit is and this close to christmas. Would recommend to anyone struggling.

16 December 2020
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

Thanks for your kind feedback Elisha, pleased we could help. Please remember you can recommend a credit union to anyone, not just those who are struggling.

Rated 5 out of 5 stars

Got my annual Christmas loan ( i…

Got my annual Christmas loan ( i consider it an advance on my savings.) for the first time applied online, so much easier and faster than going into the shop. Would definitely recommend and the rates are so low 😁

10 December 2020
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

Your comments are much appreciated Toni, and it's good to know that you found the online system so easy to use. Thank you for being a Member.

Rated 4 out of 5 stars

Great service

Great service. Very well explained. Easy to sort out.

9 December 2020
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

Thank you for your kind review Stuart.

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