The clerk was very helpful – perhaps even eager – in wanting me to open an account. I definitely will, as a result of her pleasant encouragement.
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See what reviewers are saying
I would just like to place on record my thanks for the Sterling service I have recieved from several members of the HEY CU team while securing a loan. Firstly from Becca 26.02.26. Then Mia yest... See more
Company replied
Never had a bad experience, used credit union numerous times, application has always been straight forward and the school uniform loans are a life saver! Used them for my cb loan and the school unifo... See more
Company replied
I've consistently had positive outcomes with this credit union, having relied on their services multiple times. The application process is always simple, and their school uniform loans are incredibly... See more
Company replied
Company details
- Credit Union
- also in
- Alternative Financial Service
- Car Finance and Loan Company
- Financial Institution
- Loan Agency
- Savings Bank
About HEY Credit Union
Written by the company
Established in 1999, we are the leading credit union for people in the UK’s Humber Region.
Be part of something special – join our “Credit Union family” today:
As a co-operative, we’re owned and controlled by our Member-customers. Everything we do is for their benefit.
Members enjoy simple saving and borrowing options to make the most of their money. Access is online, by phone or by visiting one of our community branches where our friendly team loves to help.
Our Services
If you live (employed or not) or work in the City of Hull, East Yorkshire, North or North-East Lincolnshire, or work for selected employers further afield, you are eligible to join.
Savings Accounts - We offer easy access accounts, a Christmas Saver that locks funds safely away for festive spends, and Junior saving for the special children in your life. All FSCS protected. Encouraging people to catch a savings habit is our passion. Also save-as-you-earn through our employer partners.
Affordable Loans – if you wish to borrow (from £100 to £20,000) on fair and responsible terms, think of us. Lending decisions are made by people, not computers. We carefully assess each applicant's situation, focus on affordability and tailor repayments sensibly. Unlike many lenders, our rates are capped by law.
Our Mission
We are here to help our members to afford their lives and support their financial well-being – not to make profit out of them.
All members have an equal say in how we operate and we work with a range of partner organisations to make a big social impact.
Be part of something special – join our “Credit Union family” today:
Contact info
38 Brook Street , HU2 8LA, Hull, United Kingdom
- 01482 778753
- info@hullandeycu.co.uk
- hullandeycu.co.uk
4.9
Excellent
236 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very helpful and quick at sorting loan…
Very helpful and quick at sorting loan out especially when I needed it
11 August 2021
Unprompted review
Reply from HEY Credit Union
So pleased we were able to help you Lyn, and it's very kind of you to send your feedback, thank you.
Very helpful kept me informed in…
Very helpful kept me informed in everything staff very polite and friendly
6 August 2021
Unprompted review
Reply from HEY Credit Union
Many thanks for your kind review, Katrina, that is good to know.
Goole branch always “unexpectedly…
Goole branch always “unexpectedly closed”, opening hour’s shrinking by the minute. When raised with manager Jo she so defensive and a bit snappy. Shame as is good to have a credit union in a town like Goole, just open it to public evry now and again. More money advice posts please on fb group too please, not just constant staff fundraising and bragging.
26 July 2021
Unprompted review
Reply from HEY Credit Union
Thank you for your feedback. I am sorry about the unexpected branch closures. Just now our colleagues in Goole are going through really difficult times and have greatly appreciated the kindness, support and understanding shown to them by our Goole members. During the Covid period, it has not been possible for us to provide stand in cover from another branch, as we are trying to avoid inter-branch travel in order to keep everyone safe. Like all service organisations, we are anxious to provide a full member service across the Credit Union as soon as possible and can't wait for normal times to return. If you would like to contact me on 01482 778753 ext 100, I shall be pleased to discuss your feedback. John (CEO).
I have previously had a home check loan…
I have previously had a home check loan which helped me out to improve my home and paid off early. Just been approved for another loan so that along with my savings can finish off my house. Found the whole experience of dealing with the credit union a pleasurable one and staff really helpful in helping me to achieve my goals. Many thanks
22 July 2021
Unprompted review
Reply from HEY Credit Union
We really appreciate your kind words, David, and your loyalty as a CU Member over many years. Glad that we've been able to help you with your home improvements.
Loan application
Applied for a loan , fast application & superb customer service , would highly recommend them.
21 July 2021
Unprompted review
Reply from HEY Credit Union
Many thanks for your kind feedback, we really appreciate it.
Searching for car finance
I had been searching round for car finance and found the rates a little high for a self employed person who did not want a large loan over £5,000 + and did not want to dip into my own money to much.
Then realised I could apply to the HEY Credit Union.
From start to finish they where very helpful and the money was in my bank account very quick.Plus i was saving from £40 to £95 a month by using HEY Credit Union and not other sharks so as they say it is best to shop around and save yourself ££££££'s
29 June 2021
Unprompted review
Reply from HEY Credit Union
We really appreciate you taking the time to tell us about your experience as a member, and it's great to know that we were able to save you so much money. Thank you Terry!
Excellent
Excellent, fast service. Always keeping me in touch and can check my savings and statements at any given time.
29 June 2021
Unprompted review
Reply from HEY Credit Union
That is good to know, Emily. We are always pleased to hear that members like the service.
From begining to end the whole process…
From begining to end the whole process was easy to do online, and very quick and easy to complete.
I would highly recommend useing HEY
When looking for a loan.Thank you to everyone who helped us...
29 June 2021
Unprompted review
Reply from HEY Credit Union
Thank you for your kind feedback, Ian, and so pleased that we were able to help.
Couldn’t speak highly enough of Sarah…
Couldn’t speak highly enough of Sarah Hanson very professional and couldn’t do enough for me to make sure I had all the information I needed to make my application go as smoothly as possible. Thank you again
18 June 2021
Unprompted review
Reply from HEY Credit Union
Thank you for your kind words; we will pass on your comments to Sarah, they will be greatly appreciated.
Could write so many good things
Could write so many good things, absolutely amazing!!
3 June 2021
Unprompted review
Reply from HEY Credit Union
Many thanks for your kind words Victoria.
Excellent prompt professional service…
Excellent prompt professional service as always.
19 May 2021
Unprompted review
Reply from HEY Credit Union
Pleased that we could help Hilary, your comments are much appreciated by the team.
Great service from start to finish…
Great service from start to finish cannot fault the company enough for they’re help and support
19 May 2021
Unprompted review
Reply from HEY Credit Union
Thank you Kellie for your kind feedback.
Disappointed
Was totally disappointed to be turned down for a loan after been successful on numerous occasions, been a very good customer and never missing a payment, also a very good savings customer over numerous years.
28 April 2021
Unprompted review
Reply from HEY Credit Union
We're sorry that we couldn't help you on this occasion, Kevin, especially as you are one of our loyal members. Unfortunately, we are unable to discuss your personal details in public for data protection reasons, however you are welcome to call us on 01482 778753 when we will be able to explain our decision further. We do hope that you will stay with us as a member and will be happy to advise you of any changes you may be able to make that could allow you to apply successfully again in the future. Kind regards, John Smith (HEYCU Chief Executive)
Great service
21 April 2021
Unprompted review
Reply from HEY Credit Union
Thank you Tendai for your great feedback.
A very easy process and professional…
A very easy process and professional staff made everything run smoothly.
21 April 2021
Unprompted review
Reply from HEY Credit Union
We're pleased to hear that Daniel; thank you so much for your comments.
Excellent service their when you need…
Excellent service their when you need them n very helpful
5 April 2021
Unprompted review
Reply from HEY Credit Union
Many thanks for your kind feedback Dwayne, pleased we could help.
It is very good service and everything…
It is very good service and everything done professionalism.
31 March 2021
Unprompted review
Reply from HEY Credit Union
Many thanks for your kind feedback Sainey.
Excellent and hassle-free service would…
Excellent and hassle-free service would highly recommend
18 March 2021
Unprompted review
Reply from HEY Credit Union
Thank you Kylie, we love helping our members and it is kind of you to recommend us.
Excellent service
Excellent service. Very quick, and had a person to speak to. Very good.
17 March 2021
Unprompted review
Reply from HEY Credit Union
We really appreciate your kind feedback Donna. Glad we could help.
Always fast and friendly service going…
Always fast and friendly service going above and beyond highly recommended. All of the staff are so helpful
3 March 2021
Unprompted review
Reply from HEY Credit Union
Thank you Oonagh, it is very kind of you to say so. We love helping our members and are glad to have been able to help.
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