Hull Fibre Reviews 

289
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and technical teams for being exceptionally helpful, polite, and efficient when setting up connections and resolving various technical issues. Consumers also deeply appreciate the fast response times, smooth installation processes, and reliable broadband performance that make switching providers an absolute breeze. However, some reviewers were not happy with the lack of available customer and technical support during the weekends and evenings. A few people mentioned that communication could be delayed when faults occurred and that getting prompt assistance during service disruptions proved challenging.

What people talk about most

Service

Consumers find service to be positive, highlighting friendly staff and quick problem resolution. Reviewers... See more

Staff

Reviewers mention positive feedback about staff, consistently highlighting employees for being incredibly... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and friendly support teams.... See more

Response time

Users describe positive interactions with response times, highlighting prompt and efficient support.... See more

Website

Reviewers highlight ambiguous aspects of website performance and customer communication channels. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Nans network went down over the weekend, she was without connection for 4 days and was not getting much assistance over the phone. I emailed in and David was extreemly helpful, he was literally wor... See more

Company replied

Rated 5 out of 5 stars

Spoke to Daisy in the sales today. Even though I kept saying Amy by accident. She took it very well and was having some quality banter with me about it. In terms of her being professional, she was... See more

Company replied

Rated 5 out of 5 stars

Customer care and service from this supplier is amazing. Having had issues with the network in my home, a site visit was arranged. Jordan came out and spent time in getting the system, network and eq... See more

Company replied

Rated 5 out of 5 stars

Just moved to Hessle, tried Connexion and KCOM as they were both known to me but both couldn’t or wouldn’t provide fibre broadband. Hull fibre was recommended to me and within 1 week we were up and r... See more

Company replied


Company details

  1. Internet Service Provider

Written by the company

Hull Fibre is a new ISP based in Hessle, East Riding of Yorkshire. We are providing Gigafast broadband at low prices to residents and businesses in Hull and the surrounding areas.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

289 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(289)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Few problems with speed and few…

Few problems with speed and few maintenance issues which to say we’ve not had this long isn’t the best of starts

18 August 2023
Unprompted review
Hull Fibre logo

Reply from Hull Fibre

Good morning Darren, we apologise for the issues you have had, but it's good to see that you've been sorting it out with our support team.

Rated 5 out of 5 stars

Great service from signing up to the…

Great service from signing up to the installation. Great communications from this company to keep me updated on the progress of the installation. Very pleased so far with the service and speeds from my package. I’m now paying 50% less than what KCOM were charging me per month a saving of £30 pm

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. Almost a year in and not one issue, unlike previous city wide supplier!! Excellent customer service with a personal touch. Highly recommended.
Lee Musgrave

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Good customer service

Good customer service, excellent upload and download speeds, no unsightly poles, good value and absolutely no issues or complaints. Now a Hull Fibre customer for months and can strongly recommend.
Paul Pennington

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Hull fibre is brilliant ...

Simply amazing since I called to enquire about thier service ,my subsequent contact with them after choosing my desired bundle and when they came to set up my connection and give me the top speed I looked for .....

1 March 2023
Unprompted review
Rated 5 out of 5 stars

We've had this service now 3 to 4…

We've had this service now 3 to 4 months , after a couple of installation problems which were sorted very quickly the service has been 5 star fast speeds no buffing and the guys the customer service are friendly and helpful , would recommend fibre to anyone
Clive & Diane lamb

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent speed and service

Brilliant from the initial contact to the install. Excellent service and speeds much faster than kcom and a lot cheaper! Would recommend to family and friends!

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service! We have had ours installed a few weeks now and had ZERO issues! Rich was in touch the whole time and pushed things for me to get transferred over before previous supplier ended, which with 3 children who use the internet constantly was invaluable.
The cost saving is brilliant and no internet drop outs like KCom. I have already referred others. Finally a fair price broadband, and better service in Hull 👍

18 August 2023
Unprompted review

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