Hugterra™ Reviews 483

Their customer service is very quick to respond! I emailed about returning the product because it wasn't giving me the pain relief I hoped for and they responded within minutes! Since the product has... See more

I ordered the product last year of November 2025, but just recently opened and use it (Jan 2026) , unfortunately I was not satisfied due to its not working right including the remote. So I emailed the... See more

Great customer service. The belt is light weight, the heat could stay on longer but it’s a safety feature. The massage features are nice and you can move around if needed although it’s recommended tha... See more

I had received the Hugterra which I tried using and was helpful for my neck pain. Due to my earlier health conditions of my shoulder, I am unable to use it. Had reached out to Hugterra team, to return... See more

The customer service team really is the best. I know everyone is saying the same thing, and it’s hard to believe it is true, but believe me it’s true! They respond quickly, answer questions wi... See more

The product arrived promptly and was well packaged. Although I wasn’t able to use it, it worked exactly as described. The seller was very helpful and offered a partial refund while letting me keep the... See more

I had a great experience returning this product after realizing it wasn’t needed. Customer service was excellent—friendly, responsive, and incredibly helpful. They worked with me right away and made t... See more

I emailed about returning the product because it wasn't giving me the results I had hoped for and they responded quickly. Since the product has to be returned overseas and this is costly they instead... See more

5 star for customer service. This item came well packaged and in a timely fashion. Unfortunately, I wasn’t able to use the product, but it does operate as advertised. They offered to a partial... See more

My husband actually came across this product doing some research for a herniated disc in my lower back. Honestly was willing to try anything to help it!! Have had this around 2 weeks now and have love... See more

This neck massager is out of this world! It is so relaxing and comfortable. It is truly remarkable how refreshing it is to have neck pain vanish- especially so easily and relatively inexpensively, and... See more

I was starting to get that "dowager's hump" at the back of my neck from looking down at my phone constantly. Been using this for a month and my husband says my posture looks much better and the hump i... See more

I ordered the device as I was having 2 different issues with my back - also ordered the extension belt. I used it for approximately a month and while it felt really good it wasn’t enough for me and my... See more

This company is a scam. I bought without doing the proper research and I will do everything I can to help others not make the same mistake. Their website advertises an American address and a 60-day... See more

The massager works very well. Nice product and excellent customer service! They really stand behind their product and made sure I was satisfied. I received several videos from them to help guide me on... See more

We ordered the product, but unfortunately weren’t satisfied with the product. It didn’t work correctly, so we reached out to the support team which they responded quickly, and was able to come to an a... See more

The item has been ordered since September. The Hugterra staff had prolonged the delivery cause of my address, after two months of delay they asked for US address, after I provide them with US addr... See more

I have been trying to contact someone at Hugterra about a non-working piece of equipment. To no avail. I have emailed and called for 4 days and have not received a response or anything. I am so disapp... See more

I ordered the neck massager, and unfortunately, it did not work for me as I needed it to. However, the company worked with me to meet a satisfactory and mutual situation where I would receive partial... See more

The customer service from this company is wonderful. I purchased this product in December and used it regularly. Unfortunately for me, it did not provide the relief I had hoped for. More often than... See more

I ordered and used the product. It wasn't as strong/impactful as we thought it would be, however, it's comfortable enough to use at times. The remote didn't work for which Hugeterra is providing a 5... See more

Customer Service team worked with me for a solution that made a refund super easy. I was unable to use the product. Instead of occurring high shipping costs to return the item, Hugterra let me keep t... See more

Only had the unit for 2 days and my dog chewed the remote. Customer service email was prompt and they offered a free remote for a 5star review. So far I've only used the massager for 2 times, so still... See more

They were very responsive, I did not recognize that I needed an extension belt. The belts massage and heat and compression was helpful for my lower back pain. I had to lay on it since I did not have t... See more

Knee massager is excellent. The knee pain started to disappear in ten days. Easy to use, fast to charge, I’m considering to buy another one even when I don’t have pain in my other knee. I highly r... See more

I was concerned about the safety of the EMF setting on my Hugterra massager, and reached out the customer service who promptly responded to my query. They strive to make their customers happy and I'm... See more

The Hugterra Massager is amazing! It’s powerful yet relaxing, easy to use, and melts away tension in minutes. My muscles feel brand new after every session—highly recommend!

Unfortunately, I need to have surgery and the device did not work for my condition three herniated disc in my neck. It felt good but wasn’t enough for me and my condition. thank you for letting me kee... See more

5 star for customer service. The item came in a timely fashion. Unfortunately, I wasn’t able to use the product, but it does operate as advertised. They offered to a partial refund and allowed me... See more

The device worked well but wasn't designed for my wife's condition (we were desperate enough to try anything). So when we needed to return it for a refund, customer service was very responsive.

Although the Hugterra massager did not work for me due to my surgery, the company was kind enough to work with me and provide a partial refund and allowed me to keep the unit and gift to a family memb... See more

Sometimes I get a little pop or click when i settle into the traction and it feels SO good. Instant pressure release. Even when it doesn't pop, the stretch combined with the massage is great.

Dishonest, non-transparent company. They say they offer a 60 day money back guarantee (the only reason I bought a pillow). They list a US address on their website in Delaware but don't tell you that y... See more

The product works as expected but just isn't what I needed. Customer Service team worked with me for a solution that made a refund super easy. Hugterra let me keep the item and gave me a partial refun... See more

High priced piece of junk. Remote did not work so I couldn't tell if the unit worked as advertised. They did send me a new remote after I submitted a 5 Star review at their request. By the time I got... See more

My new puppy literally chewed up the remote device that goes to the neck massager. The company responded promptly and is replacing it. This happened before I could really use the device. Looking fo... See more

After one use EMS stopped working. I replied to my order email. Filled out the ‘contact us’ form. And sent another email separately. If your device works - lucky you. If not, good luck with a replace... See more

I bought the Hugterra massager. It arrived faster than I thought it would. I have tried it a couple of times now, and it seems to be relieving some neck tension. But caused pain due to i have herniate... See more

The products that arrived were very high quality, came with headache patches and gummies. The belt was very well made. I had to get extra straps because I have a big belly but it’s very good and the c... See more

I found the Hugterra product to be of good quality and sturdy, but I had to ask for a refund. It is just too hard and not comfortable for my neck at all. I had 4 other family members try it and it w... See more

I have had positive experiences with this brand in the past. However, I recently bought my son a neck massager for Christmas. It was expensive ($140.00) but worth it, I thought. The massager arrived a... See more

Hugterra doesn't work save your money, after 48 hours of using hugterra, I tried to call their number to initiate a return. Sorry no phone calls accepted you have to send an email. I had to send two e... See more

Okay so I almost returned this. The first time I turned on the EMS (the electrical pulse thingy) it felt like little zaps and I was like "nope". But my husband told me to start on the lowest setting... See more

I tried the device which seemed to be well made and worked as expected but it triggered some issues and I couldn't continue. I contacted the company and they were very understanding and helpful.

My experience with their customer service was a great they responsed quickly to my needs and were very helpful and kind. It was refreshing dealing with an actual person and not a bot

The item was not what I expected. I reached out to them to return it and they got back to me promptly. Due to the high shipping cost to return it, I opted to receive 50% back in a refund. It was very... See more

I ordered this product after I was in a rear end collision and have experienced neck problems. The message function and heating pad have helped some with my neck pain.

I received my Hugterra a couple of weeks ago and really enjoyed it for several days, but then it stopped working. No matter how long I charge it, it either works for a couple of minutes or not at all... See more

I really like the device. After it stopped holding a charge after a few uses the company support is offering the replace the device which i appreciate. Looking forward to a working model and long usag... See more

This product is a scam, they advise 60 days to return and that buyer pays return. Then when you ask for a return they tell you that you have to mail it to Belgium and it will be really expensive so th... See more

I was getting tingling down my arm from a pinched nerve in my neck. After using this for about a week, the tingling started to fade. Now it's almost completely gone. I think the traction combined with... See more

Customer service is very responsive! The hugterra didn't work for me, but they offer me 50% refund, and I will keep the product to give as a gift to someone. I agree that it's a good solution, con... See more

The product arrived promptly and in good condition, the customer service answered promptly to my questions. While I was not able to use the product, the customer service offer a refund and will give m... See more