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At Hugo, people are our greatest assets, and better outcomes are our supreme focus. This is why we build and manage high-performance remote client support teams in black communities that deliver a more nuanced approach and less bias to customer support, marketplace operations, and content moderation. We see every interaction as an opportunity to deliver excellence and are uncompromising in our commitment to do good work. That’s what we’re known for and what we’ve spent 10,000 hours perfecting. Our HQ is in Chicago, IL, with an active workforce of 1200+ strategically distributed across English, French and Portuguese Africa. Wherever you need coverage, we have the right team to help you win.
United States
3.7
1 review
No recent history of asking for reviews
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It's always nerve-racking onboarding a new vendor but this was very easy. We trained the lead and they took on all the work to train the agents and created simulations for us to ensure we were comfortable with their output before going live. Our Hugo team is great.. they care about our brand as much as we do.
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