Easy to order & pick a delivery day. Impressed that delivery was free & I got a 3 hour slot on the day. I was able to apply BlueLightCard discount too. Washing machine is great, easy to install & whi... See more
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Today I renewed my washing machine insurance and the chap I spoke with over the phone, was a legend. He had to jump through hoops to get the information and correct quite a few misspellings of my emai... See more
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First fridge freezer arrived damaged which wasn't noticed untill delivery men (not Hughes own) had gone. Sarah from customer service was brilliant, after I had explained the damage she immediately s... See more
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I approached hughes initially for advice on which mesh router would suit my needs. The assistant provided me with a recommendation after looking at my options and needs. At a later date I arranged to... See more
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Company details
Written by the company
Are you looking for an electrical retailer who can help you find the right products for your home? A new fridge freezer or washing machine? How about a new TV for those family movie nights? At Hughes, we’ve been putting people at the heart of our business for over 100 years, and that means providing affordable, reliable appliances from trusted brands like Samsung, LG, Miele, Bosch and many more. As a family-run company, we deliver exceptional customer service through every step - from expert installations to reliable repairs, eco-friendly recycling, and hassle-free maintenance. Our team is dedicated to treating you the way we’d like to be treated, with honesty, respect, and unwavering support. We’re here to make your life easier and your home happier. From our family to yours.
Hughes
Written by the company
- Where to find us
- Alongside our fantastic online range of products that can be delivered across the UK, we also have several stores across East Anglia, making Hughes is your go-to for all home appliance needs. Visit one of our locations or head over to hughes.co.uk to explore our extensive range of products, receive expert advice and experience exceptional service.
- Products
- We offer a vast range of products, from TVs and soundbars to kitchen and laundry appliances, with items from all of the most popular household names including Samsung, LG, Sony, Bosch, Miele and Hotpoint, among many more.
- Free & Next Day Delivery
- With free and next-day delivery available on hundreds of products, plus a click-and-collect option, getting appliances has never been quicker or easier. Our fantastic drivers will deliver and expertly install your new appliance, ensuring everything is set up perfectly. We’ll even recycle your old appliance and take any packaging with us for a truly hassle-free experience.
- Price Match Promise
- Found a better price elsewhere, or after purchasing? We’ll price-match selected competitors up to 7 days after your purchase. You can always rely on us for the best value!
- Flexible Payment Options
- Take advantage of 0% interest on purchases over £99, or consider renting through Hughes Rental to spread the cost. Renting offers a hassle-free, affordable way to enjoy electricals with free servicing and repairs. Our skilled engineers will install and set up your appliances, and if something breaks, we’ll fix it quickly at no extra cost.
- Tech Support
- Need help choosing the right product, troubleshooting an issue, or simply looking for advice? Our support teams are ready to assist, whether you prefer a phone call, email, video call, or an in-store visit. We’re always here to help.
Contact info
United Kingdom
- 0371 231 3113
- sales@hughes.co.uk
- hughes.co.uk
4.6
Excellent
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Great service
Great service. A range of machines available to purchase on the website. I chose delivery, installation, recycle my old machine and take away packaging. All that was good, but I didnt receive any information about my machine and how to use it. No handbook. No information about the guarantee. I did manage to research the info I needed on internet, but it was not very easy to find.
19 August 2026
Reply from Hughes
It was so nice to read your review for Hughes, I want you to know that we appreciate your positive feedback
In efforts to cut down on packaging and waste, many manufacturer's no longer include instructions as they make the details available via their websites.
For any questions or further assistance, please don't hesitate to get in contact.
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
I had two completely different experiences!
I had two completely different experiences with Hughes over the delivery of my fridge freezer. Genuinely like chalk and cheese.
The first delivery was very frustrating. The team arrived over half an hour early and told me the appliance would not go in without the doors being removed, then later apparently reported that it would never fit at all.
Thankfully, the second delivery could not have been more different. They arrived only around five minutes early and had the fridge freezer safely into the house within about 30 minutes, proving that it absolutely could be done.
I also want to specifically mention Sarah at Hughes, who was outstanding. She called me back when another manager had not, listened properly, was helpful and professional, and restored a lot of my confidence in the company.
So while the first experience was disappointing, Sarah and the second delivery team completely turned things around. Credit where it is due and they were excellent.
17 August 2026
Unprompted review
Reply from Hughes
Good Afternoon, Thank you for taking the time to leave us such a kind review, We really appreciate it!
We are sorry to hear about your first experience with us, this is not the type of impression we want to give to our customers.
Yet we are so pleased to hear that Sarah, and our lovely delivery team were able to resolve the issue for you and turn the experience around! This is truly wonderful to hear.
We will pass on these kind words to Sarah!
Thank you so much for choosing to shop with Hughes, We really appreciate you, and we hope to see you shopping with us again ins the future!
Kindest Regards, Liv.
Update.Everything is fine now
A week ago I ordered a TV that was supposed to be delivered today. The driver called 30 minutes before the expected delivery that he would not arrive today and I should worry about myself. When I called the hotline, the nice lady said that maybe they would deliver me on the second of September. Of course, I gave up contact because the service and the customer are arrogant and doesn't care that you lose customers. Also goodbye Hughes
25 August 2026
Unprompted review
Reply from Hughes
Good afternoon,
We would like to thank you for taking the time to share your recent experience with us.
We are sorry to learn we were unable to complete your delivery on the date you were expecting and how the overall matter was attempted to be resolved for you. We do thank you for continuing to remain a Hughes customer and for allowing us the opportunity to put the matter right by completing a new delivery for you yesterday. We do hope you are enjoying your appliance, now delivery has been completed.
Kind regards
Sarah
Satisfied customer
From the day I purchased my goods to the delivery day I cannot fault the service received from Hughes.
25 August 2026
Unprompted review
Reply from Hughes
Thanks for taking the time to leave a review, I am so happy to hear that your experience with our company has met your expectations.
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
I had an issue with my washing machine…
I had an issue with my washing machine that I rent from Hughes. I contacted them and they got back within a day and said an exchange machine would be delivered ,installed and the old one taken away today . This was only 4 days (including the weekend) so I was pleased with their customer service . I had a 2 hour time slot for today and had a call to say they'd be there 12.15 which they were and the installer was polite ,courteous and completed the exchange within 40 mins . Excellent service from start to finish .
25 August 2026
Unprompted review
Reply from Hughes
It was so nice to read your positive review for Hughes, customer satisfaction is a top priority of ours and I want you to know that we appreciate your feedback
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
Good product at a good price
16 July 2026
Reply from Hughes
Thank you for taking the time to leave a 5 star review, we really appreciate the feedback you have provided and sincerely hope to be of assistance to you again in the future.
Kind Regards,
Sue
Good experience
Good communication, prompt despatch and competitive price. Would certainly consider using Hughes again.
12 August 2026
Reply from Hughes
Thank you for your lovely review, its really is great to hear that you are happy with your purchase and we sincerely hope to be of assistance to you again in the future.
Kind Regards,
Sue
Great customer service …
I approached hughes initially for advice on which mesh router would suit my needs. The assistant provided me with a recommendation after looking at my options and needs. At a later date I arranged to click and collect a tp link mesh router which I collected later that weekend. All the staff were very helpful and polite, no hassle purchase with excellent customer service. Great to deal with a person and not rely on a Web site.
13 August 2026
Reply from Hughes
Thank you for taking the time to provide a lovely 5 star review of our Lowestoft store. They will be really pleased to receive your kind words and we sincerely hope to be of service to you again in the future.
Kind Regards,
Sue
Turned up when said they would
Turned up when said they would, delivered no fuss, were careful and polite. Very happy
13 August 2026
Reply from Hughes
Thank you for your lovely review, it really is good to hear that the delivery team provided a great service and we hope to be of assistance to you again in the future.
Kind Regards,
Sue
Very straightforward and good value.
11 August 2026
Reply from Hughes
Good Morning,
Thank you for taking the time to review our service and for providing a 5 star rating. Its really is good to hear that you had a positive experience with us and we sincerely hope to be of assistance to you again in the future.
Kind Regards,
Sue
Reply from Hughes
Thanks for taking the time to leave a review, I am so happy to hear that your experience with our company has met your expectations.
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
Amazing customer service by Steven
Amazing customer service by Steven (sales manager ) at Bury st edmunds store.....he stayed with us for nearly 2hrs and helped us equip our entire new house ....very rare to have that much attention these days .
Steven is a credit to the store and the company and it's very safe to say that we'll travel back from Cambridge just to deal with him and this store when we buy / rent again .....thanks Steven for all your help .
Jay & Sheila
22 August 2026
Unprompted review
Reply from Hughes
It was so nice to read your positive review for Hughes, customer satisfaction is a top priority of ours and I want you to know that we appreciate your feedback
For any questions or further assistance, please don't hesitate to get in contact.
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
Definite 👍
Order very straight forward on line . Offered a delivery day and time slot within a few days . Order came promptly on day . Delivery driver very pleasant. Very happy with xboom stage 301 speaker .
13 August 2026
Reply from Hughes
It was so nice to read your review for Hughes, I want you to know that we appreciate your positive feedback
Many thanks for your purchase from Hughes, we look forward to serving you again in future, kind regards David
Excellent
Dealt with an issue I had efficiently and with ease, great communication. Customer care etc were excellent and professional. Thank you.
13 August 2026
Reply from Hughes
It was so nice to read your positive review for Hughes, customer satisfaction is a top priority of ours and I want you to know that we appreciate your feedback
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
Much cheaper than elsewhere online
Much cheaper than elsewhere online, free delivery in quick time and no issues so far
12 August 2026
Reply from Hughes
It was so nice to read your review for Hughes, I want you to know that we appreciate your positive feedback
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
Hughes made the whole experience of…
Hughes made the whole experience of buying a new washing machine hassle free and easy!
Quick delivery and professional attitude all the way!
14 July 2026
Reply from Hughes
Thanks for taking the time to leave a review, I am so happy to hear that your experience with our company has met your expectations.
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
Free delivery and free removal of the…
Free delivery and free removal of the old washing machine both done efficiently plus an excellent new machine make this a 5 star transaction.
13 August 2026
Reply from Hughes
It was so nice to read your review for Hughes, I want you to know that we appreciate your positive feedback
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
Helpful staff and delivery guys.
Helpful staff and delivery guys.
Only disappointing thing about the fridge was, no bottle rack.
14 August 2026
Reply from Hughes
We are sorry to hear about the bottle rack but the delivery went smoothly. Thank you so much for your 5 star review and thank you for shopping with Hughes.
Martin
Delivered on time no problems
10 August 2026
Reply from Hughes
Wonderful to hear, thank you so much for your feedback.
Martin
Very professional and polite
Very professional and polite, i buy from them since 2008 and will continue, from a freezer(2008), fridge (2010)even an iron (2015) and now a dryer that, for sure, eill last me years like all the others 🙂 5*
14 August 2026
Reply from Hughes
Thank you so much for taking the time to write this and thank you for your 5 star review.
Martin
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