Easy to order & pick a delivery day. Impressed that delivery was free & I got a 3 hour slot on the day. I was able to apply BlueLightCard discount too. Washing machine is great, easy to install & whi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Today I renewed my washing machine insurance and the chap I spoke with over the phone, was a legend. He had to jump through hoops to get the information and correct quite a few misspellings of my emai... See more
Company replied
First fridge freezer arrived damaged which wasn't noticed untill delivery men (not Hughes own) had gone. Sarah from customer service was brilliant, after I had explained the damage she immediately s... See more
Company replied
I approached hughes initially for advice on which mesh router would suit my needs. The assistant provided me with a recommendation after looking at my options and needs. At a later date I arranged to... See more
Company replied
Company details
Written by the company
Are you looking for an electrical retailer who can help you find the right products for your home? A new fridge freezer or washing machine? How about a new TV for those family movie nights? At Hughes, we’ve been putting people at the heart of our business for over 100 years, and that means providing affordable, reliable appliances from trusted brands like Samsung, LG, Miele, Bosch and many more. As a family-run company, we deliver exceptional customer service through every step - from expert installations to reliable repairs, eco-friendly recycling, and hassle-free maintenance. Our team is dedicated to treating you the way we’d like to be treated, with honesty, respect, and unwavering support. We’re here to make your life easier and your home happier. From our family to yours.
Hughes
Written by the company
- Where to find us
- Alongside our fantastic online range of products that can be delivered across the UK, we also have several stores across East Anglia, making Hughes is your go-to for all home appliance needs. Visit one of our locations or head over to hughes.co.uk to explore our extensive range of products, receive expert advice and experience exceptional service.
- Products
- We offer a vast range of products, from TVs and soundbars to kitchen and laundry appliances, with items from all of the most popular household names including Samsung, LG, Sony, Bosch, Miele and Hotpoint, among many more.
- Free & Next Day Delivery
- With free and next-day delivery available on hundreds of products, plus a click-and-collect option, getting appliances has never been quicker or easier. Our fantastic drivers will deliver and expertly install your new appliance, ensuring everything is set up perfectly. We’ll even recycle your old appliance and take any packaging with us for a truly hassle-free experience.
- Price Match Promise
- Found a better price elsewhere, or after purchasing? We’ll price-match selected competitors up to 7 days after your purchase. You can always rely on us for the best value!
- Flexible Payment Options
- Take advantage of 0% interest on purchases over £99, or consider renting through Hughes Rental to spread the cost. Renting offers a hassle-free, affordable way to enjoy electricals with free servicing and repairs. Our skilled engineers will install and set up your appliances, and if something breaks, we’ll fix it quickly at no extra cost.
- Tech Support
- Need help choosing the right product, troubleshooting an issue, or simply looking for advice? Our support teams are ready to assist, whether you prefer a phone call, email, video call, or an in-store visit. We’re always here to help.
Contact info
United Kingdom
- 0371 231 3113
- sales@hughes.co.uk
- hughes.co.uk
4.6
Excellent
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional and polite
Very professional and polite, i buy from them since 2008 and will continue, from a freezer(2008), fridge (2010)even an iron (2015) and now a dryer that, for sure, eill last me years like all the others 🙂 5*
14 August 2026
Reply from Hughes
Thank you so much for taking the time to write this and thank you for your 5 star review.
Martin
Reply from Hughes
Thank you so much for your 5 star review.
Martin
The washing machine was defective when…
The washing machine was defective when here before even using .
I was told I should ring the manufacture when I new it was the retailer Hughes who should have dealt with it first .
13 August 2026
Reply from Hughes
Good afternoon,
We would like to thank you for taking the time to share your recent experience with us.
We are sorry to learn you were unhappy with any advise provided by our service team and felt you were given the incorrect information. On you initial call it was deemed from the report given that the best resolution would be to have one of our service engineers, contact you over the phone, as we believed this would be the quickest way to resolve the matter to ensure you could start using your appliance. It appears on this service call the matter was sadly unable to be resolved and the suggestion to contact the manufacturer was given. It appears you made a further call and from this it was understood you were going to call them to see if they could resolve the matter.
I can confirm should the matter not have been resolved or you are unhappy with the outcome of any visit please do not hesitate to contact us and we can look into this further for you.
Kind regards
Sarah
Price choice of delivery first class…
Price choice of delivery first class shopping experience.
11 August 2026
Reply from Hughes
Wonderful to hear, thank you so much for your 5 star review.
Martin
Will now try Hughes first for appliances.
It was all good especially the arranging of the delivery. Another company I purchased from made charges of over £40 for a quick delivery, a particular day or time.
Hughes not so.
10 August 2026
Reply from Hughes
It was so nice to read your positive review for Hughes, customer satisfaction is a top priority of ours and I want you to know that we appreciate your feedback
Many thanks for your purchase from Hughes, we look forward to serving you again in future, kind regards David
Easy to navigate the web site to find…
Easy to navigate the web site to find what I wanted. Information easy to understand at what is offered. The price was good and arrangements for delivery and collection worked great.
14 August 2026
Reply from Hughes
It was so nice to read your review for Hughes, I want you to know that we appreciate your positive feedback
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
I went to hughes on hall road Norwich…
I went to hughes on hall road Norwich and got served by a gentleman call Jo , all I can is excellent service and highly recommend them to anyone
21 August 2026
Unprompted review
Reply from Hughes
It was so nice to read your positive review for Hughes, customer satisfaction is a top priority of ours and I want you to know that we appreciate your feedback
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
Competitively priced.
Competitively priced. Had new fridge freezer delivered in a matter of days. Very happy with the service of Hughes.
Only down point was the delivery guys didn't want to take the packaging away, which we had paid for, but did eventually.
13 August 2026
Reply from Hughes
Thanks for taking the time to leave a review, I am so happy to hear that your experience with our company has met your expectations.
I'm sorry for any inconvenience caused with the delivery and thank you for your understanding.
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
I have been loyal to Hughes for many years but will now reconsider my options following a very disappointing delivery so called service.…
I have been loyal to Hughes for many years as they have always been professional helpful & competitive with their prices. I brought my new appliance the washing washing online &still expected Hughes to be responsible for the delivery but on this occasion &I expect in the future they had franchised the delivery out to another Company of which I found most disappointing. They were late with NO apology! My delivery was set between 10 &1! I got an abrupt call at 1245 informing me they would be around another 40minutes traffic pending! NO apology! Arrived at 1325! We're unprofessional! Rushed! NO conversation! &as they set to depart I said is the machine now ready to use then??!! I'm paying near on £80 for this so called service of delivery taking away the old machine packaging &plumbing in!!!! Yes ready to use!!!! Off they went & when I then went outside my property some 40minutes later they had left my gate to my property wide open!!!!! I will next time reconsider using Hughes for my electricals after this disappointing delivery!
13 August 2026
Reply from Hughes
Good afternoon,
We would like to thank you for taking the time to share your recent experience with us.
We do apologise the delivery service provided fell short of what you were expecting and have experienced previously via our own Hughes delivery crews. Please be advised in order to provide sooner delivery dates to a wider range of customers within the UK, we do ship items via a number of chosen courier companies. However, should you wish in future to purchase from Hughes and would prefer for us to delivery the item, we would request you to contact our sales team and place the order with them directly, so they can ensure the item is delivered by a Hughes crew as we would certainly like to retain you as a loyal Hughes customer.
We do understand you were not happy with the overall delivery experience, however, we do hope you are enjoying your new purchase and should you have any concerns please do not hesitate to contact our service team.
Kind regards
Sarah
Top Quality Experience of Hughes Electrical
I have used Hughes in the past and had great experiences with the helpful customer services team on several occasions – which is why I came back to them to buy this TV.
The LG Oled TV was a top recommendation with a major consumer ranking website, so I was glad it was stocked by Hughes.
The TV itself seems to offer an impossibly perfect picture with a sense of immediacy and "cosiness". The latter has been likened to a "soap opera effect". When I'm watching a thriller or horror film, I don't actually want that warm, familiar sense of cosiness, I want something more objective and distancing. This also applies to, for example, James Bond films. I want to feel the tension and the threat. Somehow, the experience of watching this TV set does not properly deliver that.
As such, I have spent a long time tweaking the picture settings which includes turning the sharpness right down, turning off the equivalent of "tru-motion" (which I understand adds extra frames, artificially), and turning off the AI picture control, etc.
I am not sure I will keep the TV at the moment, though I may give Hughes a ring to see if they have further suggestions as to settings...
One of the reasons I bought it is that it has four HDMI ports which I need for older DVD and blu-ray players, plus a soundbar. These were fairly easy to set-up.
So, although there is some disappointment, consternation and frustration with the TV itself, I have no criticism about the Hughes buying and delivery experience, and their website, itself, is a joy to use.
24 June 2026
Reply from Hughes
It was so nice to read your positive review for Hughes, customer satisfaction is a top priority of ours and I want you to know that we appreciate your feedback
For any questions or further assistance, please don't hesitate to get in contact.
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
Fast delivery,competitive pricing.
13 August 2026
Reply from Hughes
It was so nice to read your review for Hughes, I want you to know that we appreciate your positive feedback
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
Reply from Hughes
It was so nice to read your positive review for Hughes, customer satisfaction is a top priority of ours and I want you to know that we appreciate your feedback
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
I choose Hughes over anyone else
I choose Hughes over anyone else. They are professional and very helpful.
14 August 2026
Unprompted review
Reply from Hughes
Thanks for taking the time to leave a review, I am so happy to hear that your experience with our company has met your expectations.
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
Awful company
Awful company. product missing parts and Hughes refused to fix there error directed to manufacturer. Avoid.
13 August 2026
Reply from Hughes
Good afternoon,
Thank you for taking the time to leave a review.
We are sorry for the confusion in relation to your initial email and the misunderstanding in relation to the part you were informing us had not arrived when the item was delivered.
We are apologise that the process for missing parts from the manufacturer is not easier, as we are unable to order one directly from them to supply to yourself. If you should have any further issues with them supplying the missing part, please do let us know via email and we will assist further to ensure the matter is resolved.
Kind regards
Sarah
Wrong delivery details
When I bought the fridge/freezer I set my new address as the delivery address and yet somehow Hughes managed to incorporate my old and new address in the same delivery adress details. But used my old address post code. This caused me having to move this fridge to my new home myself. And I paid for unwrapping too which I told them to NOT do as I have to move the fridge to a new location. It was extremely disappointing!!!!
14 August 2026
Reply from Hughes
Good afternoon,
We appreciate you taking the time to share the experience with us and we are sorry to learn of the situation, you have raised in your review.
We can advise looking into this matter further, we can only see one postcode was provided on the details passed to us when you were checking out and can only assume this altered when you were filling in the delivery details on the website as both 1st delivery lines were provided on the delivery address details. The details were checked on your order confirmation and only one address appears to be present and we assume this was your old address and is the reason why the item was not delivered to the address you were expecting.
Please be advised if contact had been made with us, we would have been able to assist in getting the item delivered to the correct location. In light of the situation I have arranged for a refund to be issued for the delivery and unpack service.
Please be advised if you do wish to contact us to discuss this further please do not hesitate to contact us. We do hope now you have you appliance you are happy with it.
Kind regards
Sarah
White goods
We have had to buy 3 white goods items over the past 9 months and each time we have used Hughes. No problems & always helpful.
19 August 2026
Unprompted review
Reply from Hughes
Good Afternoon, Thank you for leaving us a review, We are so happy to have been your first choice over the past 9 months when it comes to shopping for whitegoods, this means o much to us! We hope you enjoy your appliances, Thank you for shopping at Hughes.
Best regards, Liv
Reply from Hughes
Good Afternoon, Thank you for leaving us a review, were so pleased that our service was great, Thank you for shopping at Hughes, Best regards, liv
Reply from Hughes
Good Afternoon. Thank you for your review., We are so glad that our delivery was fast! Thank you for choosing to shop with Hughes!
Best regards, Liv
My 83 year old Dad ordered a cooker & a…
My 83 year old Dad ordered a cooker & a washing machine to rent in store .
All processed delivery date arranged no real questions asked in store about where the goods were positioned.
Apparently there is supposed to be a survey done by Hughes to see if the placement of the white goods are suitable for health & safety .
My dad was contacted the day before by phone but couldn’t answer as he was at a hospital appointment.
Delivery driver turned up this morning .
Cannot fit washing machine as cable not long enough to reach plug & also valve not working properly.
Cannot fit cooker as too near a window & sink .
So my 83 year old dad who is a 24/7 carer for my mum has no cooker .
My point is that this is such a waste of time /money for both the customer and Hughes . They were supposed to deliver goods & walked in humiliated my Dad saying nothing was good enough even though we had had the cooker socket moved & replaced .
So they literally put everything back on the van after they had photographed & reported everything.
So if you rent from them be prepared that nothing is good enough & you will end up with no goods
19 August 2026
Unprompted review
Reply from Hughes
Good afternoon,
We appreciate you taking the time to share the experience with us, this will help us to better learn and improve our services.
We do apologise for any inconvenience caused in relation to the issues with the installation services of the appliances requested to be rented and that this prevented the completion of the delivery on the day. Please be advised as we do not have direct details to look into this matter further, I do hope the issue has now been resolved. However, if not, I would ask for you to please contact us with email with full details of the rental account so we can assist further, should this be required.
It certainly would not be our intention to cause any customer to feel humiliated and I do hope this matter can be resolved, should it not already have been.
Kind regards
Sarah
Reply from Hughes
Good afternoon, Thank you for leaving us a review, we really appreciate it. We are glad to hear that the process was smooth and that our prices were great, thanks for choosing to shop with Hughes. Best regards, Liv
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.