Attentive and informative in the showroom without being pushy. We weren't rushed in to making a decision. Chair delivered quickly by two very helpful and polite delivery men. Not only assembled and... See more
Location
Switch locationOtley Road, White Cross, Guiseley, LS20 8LZ Leeds, GB
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See what reviewers are saying
Visited the Guiseley shop with my mum to look at recliner chairs. Looked after by John and the manager of the shop very well. John listened to what my mum wanted and was very professional and friendly... See more
Visited Guiseley branch on Fri 7th Aug 2026. Polly was brilliant. Explained which sofas were best for both my posture and my wife's. The explanation made total sense yet we had never had such helpfu... See more
I spent most of the afternoon in this store as I wanted to try out many reclining chairs.to ensure that I was making the correct purchase. The store manager was patient and considerate and I never fel... See more
Company details
About HSL Chairs - Leeds
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company

- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
Contact info
Otley Road, White Cross, Guiseley, LS20 8LZ, Leeds, United Kingdom
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John at Guiseley Branch, did his job 100% and found the chair that fit me and my needs
Dealt with John at the Guiseley branch, very knowledgeable, not pushy, took the time to listen to my needs. I tried many chairs and went back to the original one that John had shown me. We then went through the options for the chair, sizing, motor functions, power choices, coverings, Guard cover, the delivery and recycling. A very pleasant experience with no pushy sales pitch. Chair ordered and looking forward to it being delivered. Spoke to 2 other members of staff in the same branch and both were also extremely helpful and knowledgeable.
Such a welcoming team at HSL Guiseley
Such a welcoming team at HSL Guiseley. Just hoping the colour we chose looks as good as we think it will. I’m sure they will be really comfortable. Eagerly waiting for them to arrive.
Lovely store experience
We had a very pleasant experience in the Guiseley store. Sue greeted us with tea and biscuits, and gave us plenty of guidance on the fireside chairs. We were able to browse with no pressure and eventually settled on the perfect armchairs. The ordering process was very easy and delivery was quick. The chairs look great!
We had great service from all the staff…
We had great service from all the staff at Hsl Guiseley they could not do enough so we got the right product for our needs
Gordon and Phil delivered…
Gordon and Phil delivered the last element of HSL's outstanding customer care when they arrived with our beautiful, tailored chairs yesterday. They not only ensured that I fully understood the operation of my Ascot double power recliner but also helped with clearing the space for my wife's new Glenmore Plain Back V2 chair. Above and beyond fellas; thank you !
HSL - The best choice for bespoke furniture to meet your needs
Our half day with HSL was very rewarding. We were able to try all the different styles of chair and sofa and determine which suited us best. We could also see all the fabric swatches and try them against the chosen furniture. We were never rushed or coerced into making a decision. After 2 visits we were happy to make a decision - with tea, coffee & biscuits offered continuously! It was easy to park and the toilets were very clean.
All staff were well briefed on the requirements of elderly care!
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