HSL Chairs - Glasgow Reviews 

145
TrustScore 5 out of 5

4.9

Knightscliffe Retail Park, Great Western Road, G13 2TG Glasgow, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Natasha gave exceptional attention - advised us without any pressure. Respectful of my elderly mother & did not feel rushed in any way. Offered coffee & biscuits so we could spend some time in the cha... See more

Rated 5 out of 5 stars

From going into store, choosing chair, material etc. I never felt I was being pushed into a sale. My new chair was delivered on time by two very nice and helpful workers. I was also kept in touch by t... See more

Rated 5 out of 5 stars

Recently I bought an riser/recliner chair from HSL. The staff, couldn't have been more helpful, particularly Daniel and Russell who put me at my ease while advising me on colour matches etc in my ro... See more

Rated 5 out of 5 stars

We visited the HSL Chairs showroom to help my mother find a suitable chair, and Dan provided outstanding service. He was patient, friendly, and took the time to understand her needs without making us... See more


Company details

  1. Furniture Store
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Mobility Equipment Supplier

About HSL Chairs - Glasgow

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • Knightscliffe Retail Park, Great Western Road, G13 2TG, Glasgow, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

145 reviews

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4.9

All reviews

(145)

3,997 reviews in the last 12 months

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Rated 5 out of 5 stars

The women at HSL Great Western road…

The women at HSL Great Western road today have been quite simply amazing!
I broke down outside the shop and had to wait with my elderly mother for the AA. Marlene and Natasha went above and beyond to help me . They welcomed us in along with my wee dog Riley and gave us a coffee and a lovely warm environment to wait in whilst sorting out the car issue.
They quite literally came to my rescue. I cannot thank them enough.
Lovely staff , so kind and helpful in such a beautiful shop.
It has been an absolute pleasure getting to know them both as we had to wait a wee while before the AA turned up .

Amazing Service !

6 June 2025
Unprompted review
Rated 5 out of 5 stars

All's well that ends well!

Successful delivery of my fabric by a careful and courteous young man. It was meant to come last week at the same time as my chair but was found to be missing.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Both members of staff that helped us were very friendly and professional. Our questions were dealt with politely and patiently. A query regarding delivery was sorted by the following morning.
An excellent shopping experience.

28 May 2025
Rated 5 out of 5 stars

The helpfulness of the staff

The helpfulness of the staff. Natasha in the Glasgow store was extremely helpful and informative in dealing initially with my phone call and advice based on our previous purchase of a chair for my mother in law and subsequently with my visit to the store to complete my order.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

I found my experience with HSL…

I found my experience with HSL exceptionally friendly and professional in all aspects of my contact from showroom to delivery of my chair.
The chair was of a very high quality and easy to use. I have no hesitation in recommending HSL.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Arrived at HSL Glasgow to get a new…

Arrived at HSL Glasgow to get a new comfortable chair.
The assistant, Natasha, was very friendly and knowledgeable as she showed me several chairs which would suit me.
After coffee and biscuits I made my choice and completed the transaction for my new chair.
All in all, a worthwhile visit.

9 May 2025
Rated 5 out of 5 stars

Just had our new chairs delivered

Just had our new chairs delivered. The delivery guys were great and had the chairs assembled in no time.
The furniture was delivered on time and the guys kept in touch to ensure that we would be in when they arrived.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. Welcomed into showroom. Explained that I wanted a riser recliner chair. Brought round to collection and sat on one suggested. I was happy with it but salesman suggested I tried another. It was perfect! Chose colour. Gave order. I was offered refreshments and I asked for water. Delivered as though it were a good restaurant. All staff friendly and chatty. Looking forward to chair arriving.

26 April 2025
Rated 5 out of 5 stars

We found Joanne the sales lady very…

We found Joanne the sales lady very helpful who demonstrated how the chairs worked and the controls which we were unsure of. We were very happy with the attention we received.
Yours truely
Christian and George Cowe

30 April 2025
Rated 5 out of 5 stars

Attended at 80yr…

Attended at Glasgow shop with my 80yr old mother in law for a new bed . Was met by Natasha who looked after us. She discussed a full range of products and their suitability for my mother in laws needs. This support allowed my mother in law to make an informed decision as to what bed and mattress was for her. Natasha explained options for payment and while she discussed the purchase with us we were offered and accepted tea and water as well as a selection of biscuits . All in all it was a pleasant non stressful experience. We were well looked after by a knowledgeable employee who is a credit to HSL.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and welcoming

Natasha at the HSL Glasgow store, was friendly and patient when it came to explaining all the options available whilst we were looking to purchase a riser recliner for my mum. We didn’t feel rushed or pressured into buying and were able to spend time in the store for my mum to try out the chair to make a decision as to if she was comfortable in it. We were treated to coffee and biscuits while we waited, which is a lovely touch when making such a significant purchase, can’t fault the customer service in this store! Would highly recommend this store and all its staff.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Great team

Team that came to house were excellent helpful and very kind and supportive
Can't thank Fiona and Andy enough

12 April 2025
Rated 5 out of 5 stars

Fantastic Service

We came to the HSL store in Clydebank today to get a chair for my grandad, Joanne was so knowledgeable, friendly and we got the perfect chair for his needs. We could not have had a nicer experience! Thank you Joanne 😊

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Seamless transaction

Seamless transaction, which is rare nowadays. Everyone was friendly and helpful. The chair I purchased is comfortable and blends in perfectly with our living room. No complaints whatsoever. An excellent experience.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

On entering the store Joanne greeted us…

On entering the store Joanne greeted us with a smile and the process of choosing a chair for my Mum who has dementia was amazing. It was a very calm relaxed environment all round. Very informative. Got what we needed. Would totally recommend. Joanne had a great rapport with my Mum. Glasgow Store. 😊

21 March 2025
Unprompted review

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