HSL Chairs - Glasgow Reviews 

Natasha in Glasgow was knowledgeable and helpful when assisting me with my purchase

Natasha was amazing. So friendly patient and extremely helpful. I had picked chairs that turned out were too small and not comfortable for me. I felt uneasy as im not good at returning things but Natasha was so reassuring and spent time making sure I was happy with the replacement chairs. Thank you so much!

My husband and I visited HSL Glasgow yesterday. And what a pleasurable experience it was. On arrival we were greeted by Natasha. Ee explained we were looking for recliner chairs that had a ‘sleep’ mode. Having suffered 7 spinal fractures last year I needed a chair that can also act as my “bed” as I currently can only manage 1-3 hours in an actual bed before pain becomes unbearable. My current Stressless chair has, for more than 18 months been my “bed” but sadly, after two decades of constant use, it is no longer as comfortable as it was.

Natasha was able to show us all the recliners that meet my need. We were impressed by her knowledge of the products from manual models to powered ones. I was able to sit in each powered model as she demonstrated the various functions. When it came to the manual models we were given the space to test these at our own pace. She never “hovered” but was close by when we needed a question answered.

We really felt Natasha cared that I found the correct chair for my health issues. We wanted two chairs in the same style and colour so once I settled on the one I found most comfortable my husband checked out the various sizes in that model and chose the larger size.

This visit to HSL was our second shopping trip looking for recliner chairs. From today’s visit it is clear the assistant in that other store did not know her products - for instance, she told us no Stressless manual recliners had a ‘sleep’ mode but Natasha knew different.

The ordering process was straightforward and we were pleasantly surprised the waiting time for delivery would be just 10-14 days.

Sometime, within the next 6 -9 months, my husband and I are likely to be thinking about an adjustable bed and we know just the person to guide as through that process - Her name is Natasha.

I rarely write a review but it is a pleasure to do so on this occasion.

Isobel

PS the stem ginger biscuits Natasha gave us on leaving the store are delicious !

Spent time with Marlene at HSL today choosing a riser/recliner. Marlene treated me with compassionate care and respect and offered me her knowledge and advice which i accepted with thanks though allowing me time to make my own decisions.
Thanks Marlene i am looking forward to delivery of my new chair.

I have received the most incredible customer service today from Natasha & Marlene at your Glasgow branch.

I needed some after care service and they treated me with so much respect and kindness - it left me still feeling so happy hours later. How many other establishments can boast having that effect on their customers?!!

They both have such a lovely nature and work so well together. It was clear that customer satisfaction is so important to them. First class brand ambassadors.

I will always recommend this company and I hope that HSL appreciate these two outstanding employees who made me feel like a valued friend.

Thank you ladies - amazing service today!!!!

Dropped into the Glasgow showroom and spoke to Natasha exploring Stressless recliners. Great approach to customer service from both her and her colleague as we walked through various options.
Ordering process quick and simple and, if this chair works out well we may be back to order another.

Natalia was very helpful and explained to my wife and I in clear simple terms what we required to find the chair that would give us the support we required. She was very patient and showed us different chairs to try until we made up our minds.

Took time, v helpful, knowledgeable, no pressure, let me try different styles & sizes of chairs, all about comfort & support
V impressed by Natasha/Glasgow Branch

Visited the Glasgow HSL store on two occasions with my Mum who was looking for a new sofa. We were looked after by Marlene who was so helpful, professional and kind. The service in the store really helped us to settle on a decision, and we really appreciated the kindness displayed to us.

Fantastic customer experience. It was a lovely experience buying our new chairs from HSL. Natasha from the Glasgow store was wonderful and so helpful.

Amazing friendly staff very helpful took time to explain everything . all three staff members were happy to help.I would recommend HSL Anniesland Glasgow to everyone
Moira Dickson

I had a very pleasant experience in your Glasgow showroom yesterday. Marlene was very helpful and patient with someone who changed her mind about the chairs and cover! Thank you, Marlene and l cannot recommend this showroom enough.

,Marlene at Glasgow branch made me feel welcome and was most helpful in guiding me through choosing the right chair for me .She answered all my questions, gave me swatches of matieriel to see which matched with my decor .
I am looking forward to the chair arriving
Suzanne Robertson

Marlene was so helpful and made us feel relaxed immediately. She explained about all aspects of the Stressless chairs, which helped us make some choices of chairs available.

A very good experience today at HSL. This was our second visit and both times Marlene looked after us. She was knowledgeable, friendly and knew her stuff. Mum has dementia and Marlene was very patient and took her time with explaining her different options. Thankyou Marlene... would highly recommend

Excellent customer service

The service was informative staff were friendly and helpful taking time to cover the types of seats sizes and covers

It was a great personal experience where the staff took their time to understand what I was looking for and share their knowledge which helped me select the right chair. They went over and above checking that I was happy with everything and giving me refreshments and allowing me time to make a decision. I would highly recommend the Glasgow store and the staff there, especially Marlene

Relaxed friendly and helpful
Went in to buy a chair and got the information I needed to get the right chair for me

Very helpful friendly staff member. Polite & good telephone manner