HPL Motors Reviews 

4,353
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 461 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and polite staff, noting that the vehicle purchasing journey is exceptionally smooth, pleasant, and completely stress-free from start to finish. Consumers genuinely appreciate the welcoming showroom atmosphere, informative guidance provided, and the total absence of any high-pressure sales tactics. Some people were dissatisfied with poor communication regarding post-purchase support, unreturned phone calls, and persistent administrative delays in resolving vehicle issues. A few reviewers also mentioned frustrating financial experiences involving issues with deposit returns, alongside encountering unexpected vehicle defects, scratches, or missing paperwork upon delivery.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful, polite, and knowledgeable service... See more

Service

Users describe positive interactions with service, highlighting a seamless, professional, and well-managed... See more

Product

Consumers find product to be a mixed experience, with many praising their vehicles as fabulous, exceeding... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a stark divide in their experiences. On one... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the Wirral store and were served by Kieran. Only came into have a look at an idea of what we wanted and the staff were that exceptional we left with a car that was very much perfect for us.... See more

Rated 5 out of 5 stars

Harvey was a very polite and helpful sales person that if he couldn't answer a question would find someone that could . The vehicle we bought exceeded all are expectations . Thanks. William

Rated 5 out of 5 stars

Absolutely brilliant to deal with, from walking into the showroom lot to picking up my new car the very next day. The salesman, Kieron, never hassled me or tried to oversell products or more expens... See more

Rated 5 out of 5 stars

Sara was extremely helpful showing me all my options and what was on budget for me. She was really knowledgeable and made sure she got me the best deal she could find & made me feel really assured. I... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At HPL Motors you will always find the biggest and broadest range of used cars that Manchester has to offer. Featuring over 1,000 vehicles from the world’s leading manufacturers, across a diverse variety of models and specifications, our dedicated team are sure to help find the right car for you. As a family business, our ethos is to always put our customers at the forefront of what we do. Renowned for our Honesty Produces Loyalty mantra, our transparency and first class service has earned us a reputation that has transformed our business from a local success story to one of Britain’s leading used car supermarkets. Our dealerships in Preston, Oldham and Atherton cover both sides of the Greater Manchester area and Lancashire, ensuring quick access to our branches from practically anywhere in the North West. To help assure you that every used vehicle on our forecourt is of the highest quality, we carry out a meticulous 128-point inspection on all of our cars to ensure safety and quality - so you can drive with confidence and complete peace of mind. We will accept any car as a part-exchange, and will also buy your car even if you aren’t looking to purchase a vehicle from us. Looking for a used car in Manchester or Lancashire but not sure of your finance options? We pride ourselves on our ability to help all of our customers find the right credit solution for them. Our specialist FCA certified finance team will provide you with a risk-free credit check and work closely with you to help you understand your financial standing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(4,353)

447 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10

I bought my car from Oldham HPL. Andrew hadfield helped me and nothing was too much trouble! He was great! He could answer any of my questions and was quick on the phone when I was enquiring. I will definitely be returning! Amazing service and absolutely love my new car! Thank you very much Andrew.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Five Stars for Jack at HPL Motors!

We recently purchased a vehicle from HPL Motors and cannot recommend Jack Davies highly enough. Despite us calling at very short notice to reserve a car, Jack went above and beyond to ensure the vehicle was fully prepped and ready for our arrival.

Throughout the process, Jack was incredibly attentive and patient. He gave us the space we needed to inspect the car thoroughly before guiding us through a test drive, where he was flexible enough to let us choose our own route.

The part-exchange process for our older, high-mileage vehicle was handled very fairly, and the team managed all the paperwork seamlessly. What impressed me most was Jack’s professionalism regarding the optional extras; although we declined the additional coverages, he was completely respectful of our decision. Thank you, Jack, for making this such a positive experience.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Mike helped us out today with a quick…

Mike helped us out today with a quick handover today. Sound guy who wasn’t pushy or ‘salesy’ just told you what you needed to know and gave you breathing room to discuss options. Would recommend Mike to anyone who’s looking for a simple straight forward no BS experience.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Mike was really pleasant to deal with, answered all our questions and went above and beyond to make sure we were satisfied with everything. I’m extremely happy with the service and my new car

3 May 2026
Unprompted review
Rated 1 out of 5 stars

Buyer Beware!

Recently bought a car from HPL Stockport, all went well until finding out the car had two missing features.

I was told, despite the car being inaccurately described, on both Autotrader and their own website, I was NOT entitled to a refund (Against the consumer rights Act 2015), rather they would have to 'buy the vehicle back' from me, as per company policy.

After months of back and forth, daily phone calls and the odd email, they finally offered a pitiful amount of compensation (not enough to cover the cost of the features) or suggested I pay them more money to put this right!

Finally, just short of legal action, but after citizens advice have gotten involved, they have paid for one of the two missing features to be installed (All be it aftermarket not OEM) but this situation should not have taken so long or have been so painful.

This whole situation has been a showcase of poor customer service, little to no communication and poor, bordering on illegal, company policies.

In summary I would never recommend this company, and in the off chance you do decide to buy from them then id suggest printing out the advert and ticking the features off!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Mike King

Mike King - Very helpful throughout the entire sale process and very friendly. Made the sale much easier

8 May 2026
Unprompted review
Rated 1 out of 5 stars

The misses burt a car off them and…

The misses burt a car off them and later down the line found hidden damage the car had been in a front end crash and because it was after 6 months they don't want to know now taking legal action don't waste your time with them they won't ring you back either

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Matt from HPL Stockport looked after me…

Matt from HPL Stockport looked after me with the purchase of my new electric car. Given I was transitioning from a diesel to full electric I had so many questions and concerns which Matt addressed confidently. He also went over and above to make sure everything went smoothly. Great service from Matt thank you so much 🙌🏼

7 May 2026
Unprompted review
Rated 5 out of 5 stars

The lovely Joel helped me with getting…

The lovely Joel helped me with getting the car I wanted transferred. He was so helpful throughout the process of buying the car. Happy to answer my questions and explain things to me. Thanks for making it an easy enjoyable experience. So happy with my new car :)

2 May 2026
Unprompted review
Rated 5 out of 5 stars

I’m really happy with the service that…

I’m really happy with the service that I received at HPL motors Oldham especially from Nathan and Lewis. I would definitely recommend them when coming to look for a car, they spoke me through everything and helped me out a lot especially when I’d just bought a car from another company with problems. Thank you!!

2 May 2026
Unprompted review

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