HPL Motors Reviews 

4,361
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 446 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being professional, helpful, and patient throughout the entire process, as do many people regarding the user experience. Reviewers also note that there is typically no aggressive sales pressure, and the selection of vehicles is viewed positively by many buyers. However, some people felt dissatisfied with the service and aftercare, mentioning instances of persistent communication failures and unfulfilled promises. A few other people also felt that administrative issues arose, such as incorrect paperwork during the purchase or concerns over the vehicle's condition upon inspection.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful, polite, and knowledgeable service... See more

Service

Users describe positive interactions with service, highlighting a seamless, professional, and well-managed... See more

Product

Consumers find product to be a mixed experience, with many praising their vehicles as fabulous, exceeding... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a stark divide in their experiences. On one... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sara @hpl Preston is the most helpful sales agent I have ever dealt with. She stuck with us when no-one else would. I would strongly recommend this company especially using Sarah her diplomatic... See more

Rated 5 out of 5 stars

We visited the Wirral store and were served by Kieran. Only came into have a look at an idea of what we wanted and the staff were that exceptional we left with a car that was very much perfect for us.... See more

Rated 5 out of 5 stars

Absolutely brilliant to deal with, from walking into the showroom lot to picking up my new car the very next day. The salesman, Kieron, never hassled me or tried to oversell products or more expens... See more

Rated 5 out of 5 stars

We originally just went along to have a look… and ended up buying! The service was that good. From start to finish, everything was fantastic, and we have to give a special mention to Nathan Bart... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At HPL Motors you will always find the biggest and broadest range of used cars that Manchester has to offer. Featuring over 1,000 vehicles from the world’s leading manufacturers, across a diverse variety of models and specifications, our dedicated team are sure to help find the right car for you. As a family business, our ethos is to always put our customers at the forefront of what we do. Renowned for our Honesty Produces Loyalty mantra, our transparency and first class service has earned us a reputation that has transformed our business from a local success story to one of Britain’s leading used car supermarkets. Our dealerships in Preston, Oldham and Atherton cover both sides of the Greater Manchester area and Lancashire, ensuring quick access to our branches from practically anywhere in the North West. To help assure you that every used vehicle on our forecourt is of the highest quality, we carry out a meticulous 128-point inspection on all of our cars to ensure safety and quality - so you can drive with confidence and complete peace of mind. We will accept any car as a part-exchange, and will also buy your car even if you aren’t looking to purchase a vehicle from us. Looking for a used car in Manchester or Lancashire but not sure of your finance options? We pride ourselves on our ability to help all of our customers find the right credit solution for them. Our specialist FCA certified finance team will provide you with a risk-free credit check and work closely with you to help you understand your financial standing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,361)

455 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The misses burt a car off them and…

The misses burt a car off them and later down the line found hidden damage the car had been in a front end crash and because it was after 6 months they don't want to know now taking legal action don't waste your time with them they won't ring you back either

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Matt from HPL Stockport looked after me…

Matt from HPL Stockport looked after me with the purchase of my new electric car. Given I was transitioning from a diesel to full electric I had so many questions and concerns which Matt addressed confidently. He also went over and above to make sure everything went smoothly. Great service from Matt thank you so much 🙌🏼

7 May 2026
Unprompted review
Rated 5 out of 5 stars

The lovely Joel helped me with getting…

The lovely Joel helped me with getting the car I wanted transferred. He was so helpful throughout the process of buying the car. Happy to answer my questions and explain things to me. Thanks for making it an easy enjoyable experience. So happy with my new car :)

2 May 2026
Unprompted review
Rated 5 out of 5 stars

I’m really happy with the service that…

I’m really happy with the service that I received at HPL motors Oldham especially from Nathan and Lewis. I would definitely recommend them when coming to look for a car, they spoke me through everything and helped me out a lot especially when I’d just bought a car from another company with problems. Thank you!!

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Whilst I didn't actually purchase a…

Whilst I didn't actually purchase a vehicle from HPL as I found my exact option I prefered elsewhere, the service I received from Lily was fantastic. Enthusiastic, responsive and went out of her way to respond to my questions. I will return when we renew my wife's vehicle.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Emrys was really helpful and made the buying process enjoyable and straight forward.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

This is my fourth car from HPL

This is my fourth car from HPL. Never had a problem and the support, from start to finish, is fantastic. Despite a poor credit record they got me a really good affordable deal, didn’t apply any pressure and will definitely return in future.

Special thanks to Emrys. Credit to the Oldham branch.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

From the start the salesman (Dylan)done…

From the start the salesman (Dylan)done and answered everything spot on also with me coming down from Glasgow things had to be right Dylan provided me with all the info I needed and when I got to see the car it was everything he had said the video he sent me never done the car credit the hand over of the car was very smooth no hold up air messing about Great service and a very nice dealership would buy from here again and would recommend to anybody

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Very positive experience

Very positive experience. Staff (in particular Mike) extremely pleasant, friendly, knowledgeable & helpful. Would definitely return & would recommend to others.

30 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look