Hozelock Ltd (UK) Reviews 5,611

Brilliant customer service from Ross,

Being able to speak (via email) to a representative (Cloe) was really important, we were able to sort my problem quickly and efficiently.

We recently contacted Hoselock due to an issue with our autoreel hose pipe which had cracked but still under the 5 year warranty. . We have received excellent customer service from Chloe who had kept us informed. Chloe has approved a replacement to for us in the next few days. Thankyou for the wonderful service!

the hose sprung a leak and i thought I would have a fight on my hands to get the company to honour their stated guarantee period. i couldn’t have been more wrong and after proof of purchase they have been swift to offer a replacement. i went on to buy a retractable hose as well in certain knowledge their guarantee is sound. well done!

I had an issue with my Hozelock Superhoze (inner tube retraction), and Chloe from the customer service team was excellent. She handled my request quickly, professionally, and had a replacement arranged within a day.
Very impressed with the 5-year guarantee support!

Very happy with our 40m auto reel hozelock, but after a while the hoze did not auto reel all the way into its casing. Contacted Hozelock by email and dealt with somebody called Chloe. She was very prompt and helpful in dealing with my reported fault and after sending her photos of hoze and casing, she sent me a confirmation email that a new replacement hoze had been despatched to me. All this was done within 24 hours of me reporting the fault. Excellent customer service from Chloe and Hozelock.

I've had various Hozelock products over the years. Some lasted, others didn't but choices are made according to needs, space, convenience and cost.
Last year I bought a Tuffhose on Amazon after the extendable Superhose hose leaked after a short time. Previously, I'd had an 'X' hose which lasted years so maybe I was just unlucky.
I was a little miffed to discover the Tuffhose arrived with plastic connector sleeves, not metal as shown on the image, but I did expect it to last longer than the extendable. However, it leaked after 6 months.
Amazon closed the return window after one month but Hozelock were responsive to my email and have promised to replace the hose.
Meanwhile, I've bought the 1.5m connector hose to sit permanently on my tap for cleaning boots, pots etc and will just attach the new Tuffhose via the double male connector when I need the longer length.
Hopefully it will last longer being bagged up when not in use. If not, I may consider a compact reel hose.

The Hozelock Tuffhose hose that I had had for 18 months started to leak from the main hose. I contacted the Hozelock Customer Service team via their website and received a response from Tim within a couple of hours. Tim recognised the problem and offered me an alternative product which he has now arranged for despatch to my home. I am extremely happy with the level and speed of service I have received from Hozelock; indeed, I have contacted them in the past and received a similar high level of service and attention. I commend Tim and the Hozelock Customer Service Team for their exceptional customer service.

Tim was brilliant and sorted out replacing my missing part with the minimum fuss. I was very impressed with his customer service and would recommend Hozelock products from the customer service I received- thanks Tim
Much appreciated- Hilary

Chloe, you are the best. Thankyou. Xx

Swift action from a very kind efficient customer service agent

Absolutely great after service, product a little temperamental. But very satisfied.

I contacted Hozelock when my pond pump (Easyclear 6000) completely packed up very near to one year old - their customer service manager (Chloe) was super impressive in reacting and nothing was too much trouble - and she has arranged within a day or two to send out a new one - exceptional service - cannot speak highly enough and would recommend Hozelock in future👍🙂

Customer service were excellent, unfortunately the flexihose is not so good as they keep splitting.

Hose had collapsed internally and so I contacted Customer service as it was still under warranty.
A few questions, screen shots and proof of purchase later, they agreed to send another hose.
Well done but what a shame the hose quality has deteriorated in the last few years.

Very pleased with the service from customer service sorting out the problem we were having with our retractable hose. We received a replacement within a few days. Very good

Great service from Chloe at Hozelock. After I emailed about a faulty spray gun, she kindly arranged a free replacement to be sent out to me. Thank you for the excellent customer service!

We had a 30m hose that had a leak that we couldnt use anymore but was still within the 5 year warranty. I got in touch with the customer service team and Chloe who I dealt with was very helpful. Once I sent over a small video of the faulty hose amd proof of purchase she looked at the evidence and immediately setup an order and delivery for a direct replacement. Very happy. Fantastic service

Excellent service our retractable reel
had broken after two years and thankfully under warranty . Received the replacement within a few days helpful on customer service .

Great service, quality customer care, Thank You