Howlanders Reviews 264

Kuba (our guide) was great cause of the drop off at my air bnb, helped with luggage on staircase when there was no elevator, helped to access luggage during the day when I was under dressed for the weather.

It would have been great if pick up was given from our air bnb since it was a small group.

Well organized, friendly staff and good guides, with a good sense of humour.

We booked our Grey Glacier kayaking tour through Howlanders. Everything went great! We had a few questions before booking, and the Howlanders agents quickly responded to our emails and provided the requested information.

I liked that I did not have to worry about figuring out trails, where to sleep, and food. Having all of the logistics taken care of made the trek stress-free.

I did not like having to request at each Refugio that our group of 4 could be placed in the same room - my expectation was that Howlander was taking care of that.

I would have preferred to get my swag from Howlander the night before versus at the bus station on the way to the Parque. Then I could have decided what I wanted to take and what to leave as some of it was quite bulky.

1. Poor communication (no communication) on status of tickets reserved leading up to trip. Only when I followed up or initiated communication did we receive any information subsequent to initial purchase. Honestly, howlanders is was absolutely pathetic on the communication front.

2. Dishonest marketing. Your competitors were quite clear about timelines of when reservations would and would not be completed. At howlanders, none of this information was disclosed initially. However, there was no problem at all when it came to taking my groups money.

A great trip to Bolivia where you always had the perfect amount of time at each stop, a great tour guide (Ariel) who always took great pictures of us, was fun to talk with and explained interesting things that we saw in the desert.

Great guide, very helpful. Trip was good! Recommend this company

Communication was great. Experience was exactly as advertised. Guide was excellent in every regard. Would highly recommend Maurico, if available.

Excelent service. Driver arrived exactly in time, help us with all boarding crossing procedures. He was very pleasant.p

The guides were awesome. We had a fast group and Paula was there leading all the way. The terrain was spectacular and I really enjoyed learning about the mate tradition in the Chilean culture from Nacho at lunch.
Finally, our Airbnb was 5km out of the core but there was no issue with pick up or drop off. They made it easy.
I highly recommend this hike with this group.

Payment confirmation email
Included a time and pick up location for the tour. On the day 10 minutes before pick up time I got an email saying there wasn’t enough space and so my booking was cancelled. This email apparently was not confirmation of my place on the tour.I think it was unprofessional to take full payment and provide pick up
Instructions when my place wasn’t confirmed and cancel it at 3:50 am, 10 minutes before the pick up time provided.

Clear explenation. During booking not clear we can be picked up at hotel or busstation.
Also not possible to indicate drop- off. In Uyuni or Chili.

Howlanders were a great company to deal with. They always responded promptly with helpful answers to any questions I had about any aspect of my Amazon Trip. Communication was great at all stages, and I would definitely recommend them.

The website was easy to use for booking the tickets

Very good service. Instructions were very clear and the attention friendly.

Experience of a lifetime! The team Fernando, Lucia and the others were professional patient and knew their stuff! They made the experience seamless. In our group we had some very experienced kayaker and like me, some not very experienced kayakers. They provided everything that we needed, dry suites etc.... They also took photos which they shared with us for no additional charge - nice touch! It was a windy day with high swells, and they got us fairly close to the glacier. They were there to assist with everything! We were 5 people traveling together, the total group kayaking was 11, so it was an uneven number, the kayaks are for two. They put one of our group in a kayak with Lucia (one of the instructors), which was perfect!

It was not an easy Kayak ride, due to the wind and waves, but worth every minute. It was a great experience! It was the Fernando and Lucia that made it so wonderful!

It is a physically challenging. If you are unfit and do not know how to kayak, I might rethink doing this trip. Having said that, the instructors made it work for all of us!

Very quick confirmations, and follow-up information from the Howlander team. Efficient and easy booking process.

The landscape and the animals were really beautiful, but the last accommodation wasn't nice. The vegetarian option was ridiculous... The others got a whole lasagna and I got a plate with 7 vegetable slices on it. And that for the same price. Also they didn't wipe the table and didn't give us plates for breakfast :D
Nicest extra was 2 bottles of wine in the evenings :) Our guide Geronimo did his best, gave good explanations and was well organized. He would definitely deserve a raise :)

We booked a number of trips in South America in June 2024 and all them delivered as promised.

Well, they handled our tour poorly. Although we all paid extra money for the English-speaking driver, due to the size of our group, some people were in the car with the English-speaking driver and some with Spanish-speaking driver. The part of the group driving with English driver/guide were constantly talking and getting information during the long driving. The 2 people that had to go with Spanish speaking guid/driver in another car only heard Spanish (until the stops when they joined the rest from our group)