Howlanders Reviews 264

The trip itself from the start until the end is great and well organised. But I had problem to get my transportation vouchers fortunately I had some help from a young woman working for you at the bus station name Paula.

Great price

Very professional and knowledgable guides. They were very flexible in meeting the wishes of the group when one of the planned treks had to be cancelled due to the weather. Would use them again without hesitation.

A great day excursion, we saw so much! Our guide and driver were at the top of their game, very informative and spoke great English. We really enjoyed ‘ that Condor moment’ If you know…you know! Highly recommended!

one of the better day-tour with guide I`ve ever had

Great experience throughout the booking process they were all super attentive and helpful!

prompt and adequate answers

Great customer service! Quick and helpful responses via email.

I have booked a few tours with Howlanders. They are more affordable than Get Your Guide or Viator and offer many tours. Booking is easy and communication works well. Answers are always quick.
One recommendation I have, is to be able to modify your booking (changing tour date) online instead of having to contact them.
Next time I am back in South America, I would book with them again!!

great support thru whatapps.

Easy to book and great description of tours

Annia and Noema understand customers needs and finds a way to make it happen. sincere thanks.

Really bad service. You can book tours for a specific day on the website even tho they are already sold out. A few days later you will get an email that the tour is not possible because it’s overbooked and by that time other tours from other companies are already sold out. I Would never book through this company again.

My concern was answered promptly. And now we have booked so look forward to our adventure.

Clear, responsive, and very helpful communication.

Very good. Recommended.

No complaints with Howlander. Though not sure what their role was in my travel plans as they seemed to outsource me to a local company.

Everything went as planned, guides were good, driving was safe, pick up on time, communication was good

I had an incredibly frustrating experience with this service, which failed to meet even the most basic expectations for professionalism and customer care. The communication was horrendous—despite multiple attempts to get in touch across three different platforms—email, phone, and WhatsApp—there was complete radio silence for over 24 hours, and my trip was due in less than a day. This lack of responsiveness is completely unacceptable and left me scrambling to make alternative plans at the last minute.

Additionally, I was promised a refund for a canceled booking, but to date, I have yet to see any sign of this refund, despite repeated follow-ups. It’s disheartening to be promised something that never materializes, and it highlights the company’s lack of reliability and commitment to customer satisfaction.

Throughout the entire process, calls, emails, and messages were ignored, making it clear that they have no regard for their clients or their time. It’s incredibly frustrating to be met with silence when you’re simply trying to confirm important details, such as the booking time.

Given this deeply unsatisfactory experience, I strongly suggest exploring alternatives. AmazonExperience offers a far more reliable and customer-friendly option, with excellent communication and a trustworthy service that actually follows through on its promises.

Everything was smooth and on time and the personnel from Hielo y Aventura were all great.