Howden Insurance Reviews 

72,788
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 10,156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful and polite, ensuring that daily interactions remain smooth, professional, and completely hassle-free. People genuinely appreciate the personal touch and straightforward process when arranging their various vehicle and home insurance policies with knowledgeable agents. Reviewers frequently mention the efficient service and quick responses received when discussing cover options. Some reviewers were not happy with the high renewal prices or occasional communication delays when trying to reach busy agents. Consumers noted that insurance quotes could sometimes feel expensive or require extra effort to negotiate for better rates.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their polite, attentive, and helpful... See more

Service

Clients share positive opinions on service, noting that staff members are courteous, helpful, and... See more

Customer service

Customers had positive experiences with customer service, appreciating the friendly, helpful, and... See more

Price

People report positive experiences with price, often noting that quotes are very competitive and reasonable... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth and uncomplicated process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matthew (Hayes) was very helpful with our VW converted Camper van insurance, and got us a great deal with very useful add-ons at a very reasonable price. Highly recommend, and if you have a converted... See more

Rated 5 out of 5 stars

I had my renewal quote which surprisingly enough was the same as last year, which I might add I still find expensive considering I am at a pension age and clean licence with 12+ years ncd...still afte... See more

Rated 5 out of 5 stars

I would like to take this opportunity to thank the team at Howdens for sorting my Trike insurance. I can honestly say I would whole heartedly recommend their service and a special mention to Gary Youn... See more

Rated 5 out of 5 stars

The Staff were very helpful on the phone and sorted out my renewal very quickly because I was going to be away when the renewal forms would come in the post. Very satisfied with the help and the promp... See more


Company details

  1. Insurance Broker

Written by the company

Howden is the new name for A-Plan. We do insurance differently. With more than 100 insurance products available, at over 100 branches across the country, our friendly branch teams are dedicated to finding you the right policy at the right price. From car, home or van insurance to horsebox, commercial cover to kit cars; we have access to a range of mainstream and niche insurers, who offer the full breadth of policies to cover your every specialist requirement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

73K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(72,788)

9,916 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

"The service I received was…

"The service I received was exceptional. Every member of the staff was polite and attentive, with a special mention to Jake, who handled all of my requirements efficiently. They made the entire process smooth and pleasant. I am extremely pleased with my experience."

5 August 2026
Rated 5 out of 5 stars

Good service

I requested a renewal quote in the post which they kindly sent, everything was efficiently dealt with on the phone after I contacted them.

16 August 2026
Rated 5 out of 5 stars

The Staff spoke directly, no answerphone - great

The Staff were very helpful on the phone and sorted out my renewal very quickly because I was going to be away when the renewal forms would come in the post. Very satisfied with the help and the prompt service. I was able to go on holiday knowing my Insurance renewal on my car had been sorted and I had the new documents before I went away.

16 August 2026
Rated 5 out of 5 stars

Matthew (Hayes) was very helpful with…

Matthew (Hayes) was very helpful with our VW converted Camper van insurance, and got us a great deal with very useful add-ons at a very reasonable price. Highly recommend, and if you have a converted VW camper, these guys are the experts. Don't forget your breakdown cover add-on, especially if you are planning on going abroad.

16 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look