Jason is a professional in this day of inept order takers. He was respectful, courteous and went the extra mile for me without attitude. I'm sure your like most businesses and could use many more like... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service was great, but the plan / architect was far above average. I find many small house plans omit a spot for the water heater, so at the last minute, your trying to figure out what clo... See more
Company replied
Great variety of homes. Nice to see plans that aren't ridiculous in size, have amazing flow, and are also beautiful. Called to ask a question and receive some guidance, and was met with super responsi... See more
Company replied
Great team from Plan designer, Jason and the website are just fantastic. Easily accommodated my questions and revision questions. Even pointed out the often overlooked “if I do this, this will need t... See more
Company replied
Company details
About Houseplans.com
Written by the company
|
Find the Right Plan for You at Houseplans.com |
| Thinking about building a home? Houseplans is the industry leader in predrawn blueprints and has been in business since 2004. Explore 40,000 designs of all sizes and styles and get friendly advice and answers to your questions. |
|
Whether you're looking for a rustic barndominium floor plan, a sleek modern farmhouse, or a cute cottage design, we've got the plan for you. Small, budget-friendly house floor plans? Yep. Tiny plans? Absolutely. From simple to luxurious, Our experienced and friendly team of house plan advisors would love to talk. Want to make changes to a plan? Our modification service can make all kinds of alterations, big or small, to make the design exactly right for you. It's easy to get started. Call 1-800-913-2350 or contact us. Professional builders! We've got a special club just for you. Get pro-level perks and the plans you need. Join for free here.
|
Promo Codes and Special Offers
Written by the company
- Get a Cost to Build Report for Just $4.99!
- Use code CTB2025 to get a personalized building cost estimate for your house plan. Limit one per order.
- Free Shipping On Every Plan
- Get free ground shipping on your house plan order. (Within the continental United States.) No code needed.
Get the Best Price. It's Our Guarantee.
We'll match and beat house plan prices
We're committed to giving you the best deal on your home plan. If you find the same design on another site for a lower price, we'll match it - and beat it by 5%. Now you can just focus on finding the right plan for you. Just call 1-800-913-2350.
Contact info
United States
- 1-800-913-2350
- sales@houseplans.com
- houseplans.com
4.5
Excellent
698 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Houseplans.com
Thank you, Michael! We’re glad to hear you had a great experience with our customer service and received a prompt, accurate response. That’s exactly what we strive for. We truly appreciate you taking the time to share your feedback.
I should’ve not even given 1 star!
I should’ve not even given 1 star!
This company will send you a pdf file NOT blueprints!
Then try to charge you close to $1000
14 April 2026
Reply from Houseplans.com
Hi Lori — we’re sorry to hear you’re feeling this way. After reviewing your order, it looks like a PDF set was selected at checkout, and a printed hard copy was not included. Hard copies are available as an option, but they do need to be selected at the time of purchase.
That said, we’d be happy to help if you’d like to add a printed set or have any questions about your order. Please feel free to reach out to our team so we can assist.
I paid over $1,500.00 and have received…
I paid over $1,500.00 and have received NOTHING! Seems to me that if they have other agreements they want signed it should be done at the time of sale. I'm very unhappy.
17 April 2026
Reply from Houseplans.com
Hi Jesse — we’re very sorry to hear this and completely understand your frustration. This is not the experience we want for our customers. In some cases, additional agreements may be required before plans can be released, but this should always be communicated clearly.
I see you placed your order on Friday and we expect it will be delivered today, Monday which would the normal 1-2 business days. We appreciate you bringing this to our attention. Please reach out to our support team so we can look into this right away and get it resolved for you as quickly as possible.
general contractor
As a general contractor, I place a high value on time, efficiency, and precision, especially when it comes to blueprint development. Houseplans has proven to be a reliable and professional resource that helps accelerate project timelines.
The process is quick and straightforward, the drawings are well done, and the designers deliver quality work at fair pricing.
16 April 2026
Reply from Houseplans.com
Thank you, Markos, for the thoughtful review — especially coming from a general contractor, that means a lot to us. We’re glad to hear our plans and process are helping support your timelines and delivering the level of quality and efficiency you expect. We truly appreciate you taking the time to share your experience!
Stacey has always been so easy to work…
Stacey has always been so easy to work with. She understands
17 April 2026
Reply from Houseplans.com
Thank you for your kind words Saudys! We’re so glad to hear that Stacey has been easy to work with and understands your needs. We truly appreciate you taking the time to share your experience!
We have been buying plans from them for…
We have been buying plans from them for a few years and they have been great to work with.
17 April 2026
Reply from Houseplans.com
Thank you Rickey for your nice review! We are delighted to hear you found our team great to work with. Please let us know if you need anything in the future.
Easy use of internet for orderin
10 April 2026
Reply from Houseplans.com
Thank you, Keith, for your 5-Star review! We love to hear that you found our ordering process easy. Best of luck with your new build!
Mark’s House
Ms. Edith Gonzalez and the rest of the staff have been absolutely stellar and helping me redesign their design. Couldn’t be happier. Sincerely, Mark Shinagel.
9 April 2026
Reply from Houseplans.com
Hello Mark and thank you for such a thoughtful review! We’re so glad to hear that Edith Gonzalez and the rest of the team were able to support you through the redesign process. It’s great to know you’re happy with the experience. We truly appreciate your kind words and are here if you need anything as your project continues!
Very helpful.
9 April 2026
Reply from Houseplans.com
Thank you for the 5-Star review Gary! We are happy to hear you found our staff very helpful. Let us know if you need anything in the future!
Fast responses and quick turn around on…
Fast responses and quick turn around on plan modifications.
1 April 2026
Reply from Houseplans.com
Mason, we really appreciate you taking the time to share your experience! It’s great to hear that you received fast responses and a quick turnaround on your plan modifications — that’s exactly what we aim for. Thanks for choosing us, and we’re here if you need anything else!
Prompt Response
Prompt Response. Great plans for the mountain site I will be building on
31 March 2026
Reply from Houseplans.com
Terrie, thank you for sharing your experience! We are happy to hear you were able to find a great plan for the mountain site you will be building on and that the service was prompt. That is what we strive for!
Jason was able to answer every question…
Jason was able to answer every question I had. Thanks!!
6 April 2026
Reply from Houseplans.com
Thanks so much for sharing this Arafat! We’re glad to hear Jason was able to answer all your questions and make the process easier for you. We’ll be sure to pass along your thanks to him. We appreciate you choosing us!
Reply from Houseplans.com
Juana, thank you for your great review! We are pleased to hear you were able to get your questions answered quickly and receive your plans. Let us know if we can help you with anything else.
Added the material list after I already…
Added the material list after I already had my plans. They made the process easy and were able to pull me back up with no problem.
6 April 2026
Reply from Houseplans.com
Hello Christopher and thank you for your 5 Star-review! We are glad to hear that you had a pleasant experience even after you made your initial purchase. Thank you for choosing us!
Architect was far above average
Customer service was great, but the plan / architect was far above average. I find many small house plans omit a spot for the water heater, so at the last minute, your trying to figure out what closet you can put it in, or no thoughts to the hvac or return. This architect hasn't left anything out that has to be adjusted on the fly, or chases built, etc.
28 March 2026
Reply from Houseplans.com
Thank you for your kind review Adrian! We are happy to hear you found a plan works for you designed by one of our talented architects. We would love to see pictures when your build is complete.
House plan not received after a week
28 March 2026
Reply from Houseplans.com
Emily, thank you for your feedback — we’re sorry to hear you haven’t received your house plans yet.
That’s certainly not the experience we want for our customers. Delivery times can vary depending on the plan and format selected, but we understand how important it is to receive your order promptly.
Please reach out to us directly so we can confirm your email on file is correct so we can look into this right away and make sure you receive your plans as soon as possible. We appreciate you bringing this to our attention.
Work with Geoff through the entire…
Work with Geoff through the entire experience. The communication was fantastic. We never had to wait for an answer and he was extremely patient with us. 10/10 recommend. That gentleman deserves a promotion after helping us because we were not a simple customer by any stretch of the imagination.
2 April 2026
Reply from Houseplans.com
Derek, we truly appreciate you sharing this! It’s great to hear that Geoff provided such outstanding communication and support throughout your entire experience. His patience and responsiveness are exactly what we strive for, and we’ll be sure to pass along your kind words.
Reply from Houseplans.com
John, thank you for your feedback. We’re sorry to hear that our email communication did not meet your expectations.
Clear and timely communication is very important to us, and we appreciate you bringing this to our attention. We’re always working to improve in this area.
If there’s anything you’re currently waiting on or need assistance with, please feel free to reach out to us directly — we’d be happy to help.
Great house plans with live customer service
It was very easy to navigate the website and your phone system when i had a question. It was nice to have someone live from your sales team help me right away. Stephanie B. was a great help, very good at what she does, and made my selection easy. This is the second set of plans I purchased from this company and I have been pleased. I would recommend them to anyone, to purchase plans for there next build.
2 April 2026
Reply from Houseplans.com
Wayne, thank you for your continued trust and for sharing such a thoughtful review! We’re so glad to hear the website was easy to navigate and that you were able to quickly connect with our team when you had questions.
It’s great to know Stephanie made the process smooth, we’ll be sure to pass along your kind words to her. We’re here anytime you need us for your next build!
They were helpful through every step
They were helpful through every step, and as this was the first time I have approached the process, that was very welcome!
25 March 2026
Reply from Houseplans.com
Thank you for sharing your experience, Terence! We’re so glad our team could support you every step of the way, especially as you navigated the process for the first time. We appreciate you choosing us and are here if you need anything moving forward!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.