House of Worktops Reviews 

4,962
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 900 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the worktops, noting products often exceed expectations and are precisely cut to specifications. Many reviewers highlight the quick and efficient delivery, with items arriving well-protected and drivers being helpful and pleasant. The ordering process is described as straightforward, and staff are consistently commended for their helpfulness, professionalism, and proactive communication. Though some reviewers experienced delivery scheduling challenges, citing delays or inconvenient arrival times due to logistics. However, some customers also noted issues with product finish, including worktops needing additional sanding, arriving with imperfections, or having damaged edges.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Clients share positive opinions on product quality, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Order

Consumers find the ordering process to be positive, with many describing it as straightforward, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got exactly what I needed & wanted. I was after a bar top used chatgpt to help me choose best looking compact laminate, ordered samples, got Chatgpt to tell me how to approach measurements, corners, s... See more

Rated 5 out of 5 stars

Super Company to deal with! Sent samples the following day! All I can say is Exceptional! I million percent recommend! From Dr Steven Hawken Esq (Chartered Civils Engineer) BSc Hons. From Plymouth, De... See more

Rated 5 out of 5 stars

Did what it said on the tin. Very thorough about getting measurements correct and lovely quality wood. Little expensive but not compared to others just cost of living so no complaints. Really quick to... See more

Rated 5 out of 5 stars

We have used House of worktops both directly placing an order ourselves and indirectly through getting our kitchen company to source Iroko worktops from House of Worktops. In both cases we have been d... See more


Company details

  1. Kitchen Supply Store
  2. Kitchen Furniture Store

Information provided by various external sources

House of Worktops is Online Kitchen Worktop Retailer that has defined its Brand with its Product Quality and 100% Customer Orientation!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(4,962)

910 reviews in the last 12 months

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Rated 3 out of 5 stars

Great customer service

The best thing about this company is their customer service. I ordered 3 x 3m lengths of iroko worktop. The delivery did not go well. Customer Services responded to my complaint very kindly, apologising for my experience, refunding half the delivery fee and sending me a complimentary pot of Osmo oil for the worktop. The actual worktop looks great now it is in situ. My only complaint would be that there are a few rough areas. I opted to add 3 coats of pre-oiling at £226.80. Apparently the rough areas are due to an absence of sanding between oil applications so they will need to be sanded and reoiled for a perfect finish.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality

From the start the team were professional, super helpful and great to deal with. We could not be happier. A very slight issue with delivery was dealt with so quickly and with no drama. A great company and team. We would have no problem recommending (and already have!). Thanks.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

We are slowly fitting out our kitchen…

We are slowly fitting out our kitchen and have found House of Worktops very accommodating regarding answering our queries and providing advice. We are now at the stage of measuring and arranging the customizing our worktop. House of Worktops is a wonderful source of encouragement.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

Very happy with the quality of the service received from HoW. Needed support to make a few changes and the process for doing this was excellent and they were happy to assist where needed. Delivery was well timed and being able to track on the day of the delivery was very useful. All in all, very happy. Would recommend.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

I'm seriously thinking about installing…

I'm seriously thinking about installing compact laminate worktops.
I contacted House of Worktops and conversered with Ramya.
He was extremely knowledgeable, patient and courteous.
On comparison to the big DIY outlets, House of Worktops is the best option imho.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant communication

Even though I haven’t fitted my worktops yet I was really impressed with the process from ordering to delivering. Communication throughout was excellent and on the day of delivery was down to the minute. Men very pleasant and successfully secured the tops in the house. Thank you.

22 May 2026
Unprompted review
Rated 4 out of 5 stars

reccomend but the 20cm shelves didnt fit the bracket

this is a great company great customer service.. really good when ordering a complex shape worktop which arrived perfect according to specs.

a slight issue with the 20cm block beech shelves with cradle type brackets.. mine didnt fit into the bracket and i had to plane off 4mm from each shelf as well as cutting 45 degree rebates on the lower edges.. suggest check your current stocks.. consider providing slighly more narrow shelves if provided with this bracket

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, tracked the order to my door, guys that delivered them brought them in to the house & put them exactly where I asked them to. The worktops themselves were cheaper than I was originally going for & the quality is good, however there are a few blemishes on the worktops, nothing major though

11 May 2026
Unprompted review
Rated 4 out of 5 stars

Ordered 3 samples of woodblock worktop.

Ordered 3 samples of woodblock worktop.
They look quality enough.. the worktop will be very heavy 41mm thick. Packed up well and a decent size to evaluate colour and texture. £5 for 3 samples and delivery. I shall be ordering worktops shortly.
Tracking delivery was easy and informative until it came to last time when it should have arrived. A little late and everything disappeared off screen. It did arrive all good

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a sample worktop

Ordered a sample worktop. Unfortunately it seems like the courier made no effort at all to deliver. Contacted House of Worktops who immediately responded and arranged for a new sample to be sent. Looking forward to receiving this and hopefully ordering worktops for new kitchen.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Great site

Great site, easy to navigate, we found samples we wanted to get it was easy to order them and delivery was quick.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

We bought compact laminate worktops for kitchen & utility…

We bought compact laminate worktops for our kitchen and utility. The worktops and upstands have exceeded our expectations. It was brilliant that they also did longer lengths.
Our kitchen fitter commented that they were the best compact laminate worktops he had fitted. They were easily adjusted, edges were easily sanded and we added grooves to a belfast sink area.
We had to contact the company due to an error on our part and staff were quick to respond and adjust order at last minute.
Overall would highly recomend using this company.

18 May 2026
Unprompted review

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