Not only do they stock a huge range of high quality wines, deliver them carefully and quickly, their customer service is simply outstanding! Helpful, knowledgeable, professional and above all fri... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We always order from HoT. Our regular wines are always available & fairly priced. Always deliver on time. If we want or need something different the website has enough detail for us to make an i... See more
Company replied
I have used this company on several occasions and each time the process from ordering to delivery has been faultless! Communication is exceptional to the point that the boss personally replied to... See more
Company replied
My first experience buying wine through the House of Townend and it was superb. From ordering to delivery was only three days and the wine was left exactly where I had specified. Fantastic service and... See more
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Company details
Information provided by various external sources
House of Townend is a Yorkshire based family owned wine merchants founded in 1906. Browse our quality wine selection and buy online today.
Contact info
Melton West Business Park,, HU14 3BQ, Hull, United Kingdom
- 01482638888
- sales@houseoftownend.co.uk
- houseoftownend.com
4.8
Excellent
640 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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A fantastic choice of interesting wines…
A fantastic choice of interesting wines from around the world, with a range of prices to suit most budgets. I appreciate all of the information provided about each wine. Dispatch felt a little slow, but all in all my wines were delivered within the UK within approximately one week of ordering which is decent.
25 May 2024
Reply from House of Townend
Hi Julie. Many thanks for your kind feedback, it is much appreciated.
Great price for the wine we ordered and…
Great price for the wine we ordered and very easy and fast delivery
2 June 2024
Reply from House of Townend
Many thanks, Andy. Your feedback is much appreciated.
Reply from House of Townend
Thank you, Stewart. We look forward to seeing you again soon!
Great wine, delivery could be better…
Wines delivered as expected not drunk yet.
Disappointingly they were left on the front step in full view of the road and open to the elements, despite providing delivery instructions!
25 May 2024
Reply from House of Townend
Hi Ellen. Sorry to hear that your delivery instructions werent followed. We will raise an internal investitation with APC. We do hope you enjoy your wines when you get to them!
Reply from House of Townend
Thank you, Jackie. We hope to see you again soon!
Reply from House of Townend
Thank you, MH! We hope to see you again soon.
The wine purchase was fine
The wine purchase was fine, however the packaging was very concerning. Though the separators were in the box, they weren’t used the bottles were touching and one was upside down. Thankfully nothing was broken.
28 April 2024
Reply from House of Townend
Hi Sharon. Firstly, we are happy to hear that you received your wine on time and that nothing is damaged. With regards the packaging, we will investigate this with our warehouse team to see if there is an issue when packing slightly wider bottles, such as Billecart. Thank you for bringing this issue to our attention.
Reply from House of Townend
Thank you, Rob. We appreciate your kind feedback.
Reply from House of Townend
Thank you, Susan!
Efficient service
Had the case of wine I was looking for at a competitive price and delivered quickly. Efficient service.
25 April 2024
Reply from House of Townend
Thank you, Edward. We hope to see you again.
Very quick delivery time
31 March 2024
Reply from House of Townend
Many thanks, Nigel. We hope to see you again soon.
Excellent service from House of Townend
House of Townend had the wine, which I wanted. I have bought from them before. Their service is always excellent.
28 March 2024
Reply from House of Townend
Thank you, John. We hope to see you again soon.
Reply from House of Townend
Thank you, Miss Mitchell. We hope to see you again soon!
Straightforward wine merchant with a…
Straightforward wine merchant with a good and interesting stock
28 February 2024
Reply from House of Townend
Thank you for the feedback, Charlie. We hope to see you again soon!
Reply from House of Townend
Thank you for the feedback, Mr Goddard. We hope to see you again soon!
Reply from House of Townend
Thank you for the feedback, Nigel. We hope to see you again soon!
Wine ordering experience
Really straight forward ordering process with good information on the wines on offer. Good value for money. Delivery was prompt with regular progress updates provided
27 February 2024
Reply from House of Townend
Thank you for the feedback, Emma. We hope to see you again soon!
Reply from House of Townend
Thank you for the feedback! We are delighted to hear you are happy with our service.
Used my reward points for additional…
Used my reward points for additional discount which made the offer even better value . The delivery was prompt and left exactly where instructed as we knew we would not be home .
27 February 2024
Reply from House of Townend
Thank you for the feedback. We hope to see you again soon!
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