House of Isabella Reviews 

Taking 3 weeks for my item to arrive, where l did all the chasing up it finally arrived with parts of the decorative part of the mirror broken. With only a $75 refund for the damage on a $800 mirror than even when glued it still looks broken. They never offered to replaced it, in this case l should of got all my money back. I shall never buy from Isabella again

I bought this item to replace a identical item l in the home office. I was surprised it was available. I purchased this item on 6/9 and received it yesterday 12/9. I was surprised how quick it arrived, seeing the fact I lived in Darwin NT.

Just all round terrible company. Want returns sent to WA when you bought the items in Sydney. Won’t give refunds even though the provided the incorrect measurements on their website. Expect you to pay for the return to WA too. Just crooks.

I researched for hours before buying from the House of Isabella. The negative reviews concerned me, but the competitive prices persuaded me to take a chance. I ordered five items.... and all arrived on time, beautifully packed, and in perfect condition. I was pleasantly surprised by the quality. The transportation costs were a little steep, but it's understandable: the goods were well-packed and my order needed someone to coordinate several different items. The overall experience was excellent. I'll be back!

Furniture is very good and worth its price. Staff was amazing😊

A luxury website with so many luxury furniture options.

Loved it already!

Bad experience. Ordered online and item was listed as six of the items. The photo was of two different items, assumed I was getting both (3 of each). I got six of all the same items. Sought clarification and was told the listing was for 6 of the same item. I pointed out that it is misleading advertising. I also asked whether I could wrap three of the items for the other item I thought I was getting three of. They declined this option and advised I could order 6 of the other item I thought I was getting. I don’t want 6 of each (12 is too much). I asked if they could waive postage or allow me to pick up the other 6 if I was to order, given the ad was not clear. They also declined this. Will never order again and will be lodging a complaint with ACCC for misleading advertising. I have screen shots of the original ad if they change it in the meantime.

DONT BUY ANYHTING FROM THIS SITE! THE CUSTOMER SERVICE IS SH!T! I bought an expensive coffee table that "retails for $3700+" and it was so cheaply made I contacted House Of Isabella requesting a full refund. Ayesha who has no clue about customer service didn't even acknowledge my request for a refund but instead outlined how the product matched the product description. Just the description failed to mention an almost $4000 coffee table was made in china, had plywood in the construction and was an "effect" finish instead of the actual material. Anyway took it straight to PayPal and the case closed in my favour. Now to buy a coffee table worthy of its price!

House of Isabella is the worse service I have recieved my nesting tables and one of the legs dont screw on however I have been waiting for my replacement product for over 7 days they haven't notified me if they will be replacing it or giving me a new product I had paid $370 for something that doesn't work

BUYER BEWARE! When I queried the outrageous shipping cost of 2 small lanterns, they conveniently told me the lanterns had sold out. Couldn’t give me the dimensions of the lanterns. A day later, their website was showing the lanterns in stock in large quantities. Do not buy from this business. There are other retailers who are selling the same products for less with free shipping.

They have now blocked me from their Instagram page because I left a comment on my experience with them. Buyer beware!