It's a pretty good program and fairly easy to get started into. However, they are constantly adding new features and changing things instead of working out the many known bugs and issues that slow dow... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The new update is very challening. seperating the invoices form the customer list is not helpful and makes double invoicing very possible. I also stuggle using the filters in the invoice setting just... See more
Company replied
Interface is cumbersome hard to find the things you are looking for. Online support seems to be dated. Screens do not match the software. Chat support is more efficient. Also, having a lot of i... See more
Company replied
We have tried using this software for a few years now. I would not recommend them to anyone! No support unless you want to speak with AI. Our state is now requiring certain verbiage on estimates -... See more
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Company details
Written by the company
Housecall Pro is a top-rated software for the trades. Run and grow your business, get booked online, schedule, dispatch, track your fleet, invoice, accept payments, and more. Powered by AI built from 100M+ jobs. Grow revenue, save time, and build a winning reputation.
Contact info
4180 Wynkoop St Ste 310, 80216, Denver, United States
- (858) 239-1260
- support@housecallpro.com
- housecallpro.com
2.8
Average
688 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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This system has helped me keep…
This system has helped me keep everything organized. The customers like getting the appointment confirmations and the ability to text any questions.
1 September 2026
Unprompted review
Reply from Housecall Pro
Thank you so much for sharing this! We love hearing that Housecall Pro is helping you stay organized and making communication easier for your customers. Appointment confirmations and texting can make such a difference in keeping everyone connected and on the same page. We truly appreciate your support and are so glad to be part of your business! If you ever have any other feedback please reach out to proadvocate@housecallpro.com.
Reply from Housecall Pro
Thank you so much for sharing your experience! We’re glad to hear Housecall Pro is helping you stay organized and making communication easier for your customers. We’d also love to hear any feedback on how we can make your experience even better. Feel free to reach out anytime at proadvocate@housecallpro.com. We truly appreciate your support! If you ever have any other feedback please reach out to proadvocate@housecallpro.com.
Always a pleasure to have a platform…
Always a pleasure to have a platform that truly helps run our fast-paced business correctly.
1 September 2026
Unprompted review
Reply from Housecall Pro
Thank you so much for the kind words! We love hearing that Housecall Pro is helping you keep up with the demands of your fast-paced business and making things a little easier along the way. We truly appreciate your support and are grateful to be a part of helping your business run smoothly! If you ever have any other feedback please reach out to proadvocate@housecallpro.com.
We absolutely love Housecall Pro
We absolutely love Housecall Pro! After transitioning from another system that made our day-to-day operations much more difficult than they needed to be, HCP has been an absolute game changer.
From scheduling and dispatching to invoicing, customer communication, and everyday office operations, the system is incredibly user-friendly and keeps everything organized in one place. It has made our workflow smoother, our office more efficient, and honestly just made our lives easier.
Their customer support has also been fantastic anytime we’ve needed help. Between the platform itself, the features available, and the support behind it, we truly have no complaints.
Housecall Pro has become an essential part of how we operate our business, and we couldn’t imagine going back to what we were using before. HCP is an absolute legend of a system — 10/10 from us!
28 September 2026
Unprompted review
Reply from Housecall Pro
Wow, thank you so much for this incredible review! We love hearing how much of a difference Housecall Pro has made for your team, from keeping scheduling and dispatching organized to making customer communication and everyday office operations easier. It also means so much to hear that our Customer Support team has been there when you’ve needed us. Knowing HCP has become such an essential part of your business is exactly what we love to hear. Thank you for trusting us to be part of what you do—and we’ll happily take “absolute legend of a system!” If you ever have any other feedback please reach out to proadvocate@housecallpro.com.
Reply from Housecall Pro
Hi Will, sorry the cancellation process was frustrating. I checked and can confirm your account has been cancelled — no further charges. If anything still needs attention, email us at proadvocate@housecallpro.com and we'll help right away.
Disappointing experience
Disappointing experience — problem still not fixed
I contacted Housecall Pro to fix a bent tube on my dishwasher. I was charged more than $300 for the service, but the dishwasher was still not properly attached to the counter afterward.
I submitted three separate post-service requests asking them to correct the problem, but the dishwasher still has not been attached to the counter.
I paid for the repair expecting the job to be completed properly. Unfortunately, after three follow-up requests, the original problem remains unresolved. I would expect a company to stand behind its work and make sure the repair is actually completed.
14 September 2026
Unprompted review
Reply from Housecall Pro
Thank you for sharing this. We do want to clarify that Housecall Pro is a software platform used by home service businesses to manage scheduling, invoices, and customer communication. We do not perform or provide repair services directly.
The company that serviced your dishwasher uses Housecall Pro as its business software, which is why you may see our name on an invoice or communication. Your invoice, email, or text messages from the service should include the company’s business name and information for contacting or reviewing them directly.
Since this experience was with that service provider and not Housecall Pro, we kindly ask that you remove this review from our page and share your feedback directly with the company that performed the work. If you need help identifying or contacting that company, please reach out to us at proadvocate@housecallpro.com. We’d be happy to help point you in the right direction.
Love the many features could not run my…
Love the many features could not run my business without them
23 September 2026
Unprompted review
Reply from Housecall Pro
Thank you so much for the kind words! We're thrilled to hear Housecall Pro's features are making such a difference for your business — that's exactly what we aim for. If you have any other feedback, please feel free to reach out to us at proadvocate@housecallpro.com. Thanks for being part of the Housecall Pro family!
Housecall Pro helps our business run…
Housecall Pro helps our business run smoother in the office and out in the field. Our customers appreciate the communication HCP helps facilitate. Our technicians are thankful for the ease to access customer data. And our office team saves time and energy by utilizing HCP in all their roles.
22 September 2026
Unprompted review
Reply from Housecall Pro
Thank you for the wonderful review! We're so glad Housecall Pro is helping your business run smoother both in the office and out in the field. It's great to hear your customers value the communication HCP enables, your technicians appreciate having easy access to customer data, and your office team is saving time by relying on HCP across their roles. We really appreciate you taking the time to share this on Trustpilot — feedback like yours helps other home service businesses see the impact HCP can have. Thanks for being a valued Housecall Pro customer!
Probably one of the worst companies…
Probably one of the worst companies I’ve dealt with as a small business owner, to start things off I did their whole demo promotional process which was supposed to include $100 gift card, on top of a trial of their services, which they never follow through with after many phone calls with them months ago to resolve this they never fix anything, but gave me empty promises and pretty much lies. Still to this day they will call me over and over again at least a couple times a month would not recommend them at all .
21 April 2026
Unprompted review
Reply from Housecall Pro
We appreciate you bringing this to our attention. We understand why the continued calls and questions around the promotional gift card would be frustrating. These promotions can have specific eligibility requirements, including completing certain demo steps, so we’re currently reviewing the details and connecting the dots on what happened.
We’re also happy to address the calls you’ve been receiving. If you’re no longer interested in Housecall Pro or receiving calls from us, we can make sure you’re added to our Do Not Call list. We’re looking into everything you shared, and someone from our team will be reaching out to follow up on the gift card and your communication preferences. We hope to connect with you soon!
Holding my money hostage and dodging calls
Client cleared an ACH payment eight days ago and it’s still sitting pending. Payroll was Friday. Try getting someone on the phone—forget it. Just a stupid AI chat loop throwing generic help-center links at me while my overhead takes the hit. Total clown show.
10 September 2026
Unprompted review
Reply from Housecall Pro
We understand how important it is to have clarity around a pending payment, especially when it impacts your business and payroll. We tried locating your account using the name provided but haven’t been able to confirm the details needed to review what happened. We’ve requested additional information through Trustpilot, which should have prompted an email to you. You can also email us directly at proadvocate@housecallpro.com with your login email, business name, and a good contact number. We’d definitely like to review this further and connect with you as soon as we can.
Customer service sucks
Customer service sucks. I feel like they don't wanna do their job over there. They send you notifications and they cannot help in the chat. I hate contacting Housecall Pro. They really suck.
17 September 2026
Unprompted review
Reply from Housecall Pro
Hi Nique, we're sorry to hear that contacting our Support team has been such a frustrating experience. We want our Pros to feel heard and receive meaningful help when they contact us, not leave feeling like their concerns weren't addressed. We'd like to learn more about what happened and review your recent support experience. Please email your company name and account details to proadvocate@housecallpro.com so our team can take a closer look and help.
Doubled the price with out any notice
We have been with Housecall Pro for two years and just noticed the increased our price of $351 to 681 to double of what we were paying. The reason we used Housecall Pro Max is because they were much cheaper than their competitors. And you can never talk to a live person. It’s always an AI bot. 
15 September 2026
Unprompted review
Reply from Housecall Pro
Hi Kevin, thank you for sharing this feedback. We understand why the plan change felt unexpected and why the price shown in your account caused concern. An email notice can be easy to miss, and we do apologize that our communication wasn’t clearer.
We're so glad that we were able to connect with you directly to review your billing. We clarified that the displayed plan price does not reflect the loyalty discount applied to your account, and reviewed the actual change together. We were also able to walk through the features included in your plan and several workflows you had questions about.
We hear your frustration about reaching a live person. We appreciate you sharing with us where the support experience has fallen short. By now, you should've received your follow-up by email with a summary and the guides discussed during the call. You can also reach our Pro Advocate team at proadvocate@housecallpro.com if you need further help.
Thank you for being the best part of HouseCall Pro! :)
This company is a huge scam that will…
This company is a huge scam that will hold your money for 4 days causing you to miss your material order deadline which caused me to lose work
4 September 2026
Unprompted review
Reply from Housecall Pro
Hi Michael,
We’re sorry to hear that the delay in receiving your funds impacted your ability to meet a material order deadline and ultimately affected your work. We understand how disruptive payment delays can be when you’re relying on those funds to keep jobs moving.
Transactions processed through Housecall Pro may sometimes be reviewed by our payment processor, Stripe, and additional verification may be required before funds can be released. While we don’t have visibility into Stripe’s proprietary review process and are required to honor their decisions, we understand that doesn’t lessen the impact a delay can have on your business.
We understand that you’ve since made the decision to cancel your Housecall Pro account, and we’re sorry to see you go. We appreciate the opportunity we had to support your business and wish your company continued success moving forward.
If you have any remaining questions, concerns, or feedback you’d like us to review, please email proadvocate@housecallpro.com with your company name, login email, and phone number.
Wishing you all the best!
I need someone from Housecall Pro to…
I need someone from Housecall Pro to address a serious issue involving a $3,250 deposit I paid through your platform to Stevens Concrete.
I paid the $3,250 deposit for work to be performed by Stevens Concrete. However, Stevens Concrete has informed me that Housecall Pro has not released my payment to them, and Housecall Pro has also refused to return the $3,250 to me.
For approximately a week, I have repeatedly called and left messages attempting to resolve this matter. Despite my continued efforts, I have not received a return call, a clear explanation, or any meaningful assistance.
This situation is extremely frustrating and completely unacceptable. Housecall Pro is holding $3,250 that I paid for my contractor, the contractor says the payment has not been received, and my money has not been returned. Stevens Concrete is now advising me to dispute the transaction because they have not received the funds.
The lack of communication and customer support has been highly unprofessional. I made every effort to handle this privately and gave Housecall Pro ample opportunity to investigate and resolve the issue. Instead, my calls and messages have gone unanswered, leaving me with no choice but to raise this matter publicly.
I expect Housecall Pro to address this immediately. Please contact me without further delay and either release my $3,250 payment to Stevens Concrete or return the funds to me.
7 September 2026
Unprompted review
Won't let me cancel
I've literally been trying to cancel my subscription for a month. I only get automated responses and customer service left me on delivered for 2 weeks. You have to wait a month for them to "schedule a call" JUST TO CANCEL A SUBSCRIPTION. DO NOT RECOMMEND!!!!
6 September 2026
Unprompted review
Reply from Housecall Pro
Hi Vic,
I'm Chelsea with Housecall Pro. I'm sorry to hear you're having issues cancelling your account!
We don't require you to schedule a call with our team to cancel an account but our billing team does like to confirm things via phone or email. I’d like to step in and handle this for you directly. Since I’m unable to locate your account with the details listed here, could you please send me an email at ProAdvocate@Housecallpro.com? Once I receive your email, I will personally ensure your cancellation request is processed immediately.
Looking forward to getting this taken care of for you!
I have been happy with the service and…
I have been happy with the service and am able to get in touch with customer service there are kinks yes. I would like to have the technician be able to see who the bill is going to in case it’s a landlord but overall I am happy.
3 September 2026
Unprompted review
Reply from Housecall Pro
Hey Richard! Thank you so much for the awesome feedback! I appreciated the time we got to chat and talk through your concern about your tech's ability to see who is being billed. As we discussed, our parent-child billing should do the trick! If you have more feedback, please respond to the email thread we've started or submit it to proadvocate@housecallpro.com. Thank you for being the best part of Housecall Pro! :)
WE LOVE HCP
We have tried a couple different software systems. HCP has absolutely the easiest interface that I've tried without jumping up to the crazy expensive systems like FieldEdge and Service Titan. I especially like the 'Schedule' page and that is where I do most of my operating day to day. It allows me to see all the jobs on for the week or month, and to go back and see where we were, what we did with all the locations and the technicians involved on previous days. BIG HELP.
1 September 2026
Unprompted review
Reply from Housecall Pro
Hi Otis,
Thank you so much for sharing this! We truly appreciate you choosing Housecall Pro, especially after having experience with other software platforms. Hearing that HCP stands out for its ease of use and provides the functionality you need without making your day-to-day operations overly complicated means a lot to our team.
We especially love hearing how valuable the Schedule page has become for you! Being able to see what’s ahead for the week or month while also looking back at previous jobs, locations, and the technicians involved is exactly the kind of visibility we want HCP to provide. When you’re managing a busy operation, having that information readily available can make such a difference.
Thank you for trusting Housecall Pro to be part of your business and for taking the time to tell us what’s working well for you. Feedback like this is incredibly appreciated!
If you ever have additional feedback, suggestions, or need any support along the way, please reach out to our Pro Advocate Team at proadvocate@housecallpro.com. We’d be happy to hear from you!
Wishing you and your team continued success!
Highly recommend HCP
Highly recommend HCP. It has changed our Plumbing business in the dispatch and billing areas over the last couple years. I must add they have excellent customer service.
31 August 2026
Unprompted review
Reply from Housecall Pro
Thank you so much for the recommendation and for being with Housecall Pro over the years! We love hearing how HCP has made a difference in your plumbing business, especially with dispatching and billing. We also appreciate the shoutout to our support team! If you ever have additional feedback, reach us at [proadvocate@housecallpro.com]
Bookkeeper Review of HCP
As a bookkeeper, I find your integration with QuickBooks Online to be bad and your payroll reports require a lot of manipulation. Payroll reports should look like all other payroll companies' reports. Yours is a CSV. Integration into QBO for the sales and payments, take a lesson from Jobber.
1 August 2026
Unprompted review
Reply from Housecall Pro
Hello! Thank you for taking the time to share this feedback. We understand how important smooth QuickBooks integration and easy-to-use payroll reporting are when managing a business. We’d really like to learn more about your experience, but we’re unable to locate your account with the name provided. Please email [proadvocate@housecallpro.com] with your business name, login email, and best contact number so we can connect with you directly.
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