Housecall Pro Reviews 

Using software for scheduling they talked us into using there payroll from the get go it was wrong entered taxes wrong payroll had to be fixed by my accountant and then they took over two thousand out of my account and will not give it back!!! Customer service just gives excuses and no one will call back to speak to me as they just send emails with no resolution to issue they pretty much stole my money with no way to get it back!!

If I could give less than 1 star I would, virtually everything they sold me on in terms of features do not actually work or you must create a workaround in order to *try* to get it to work. Customer service was redundant, I spent dozens of hours on "chat" with their help & at best they would summarize for me what I needed & then say it would have to be escalated to their tech dev team, who would then contact me within a few days via *chat*. I traveled to Nashville for a week to train my team on HCP while we launched, it was a total disaster. I lost thousands of dollars in lost revenue, administrative labor hours trying to make the system work & 6 weeks of lost time, revenue & labor. My experience was an absolute nightmare that caused significant damage to my small business. BUYER BEWARE, I DO NOT RECOMMEND

We just started using this service a few months ago, I am disappointed with the customer service or lack there of. Also the AI features have a mind of their own and have messed up multiple invoice payments and invoices causing a mess in my QB. The lack of help to get items resolved in a timely fashion is disheartening. Once you get past the AI help to talk to someone the chat gets you know where. When you can actually speak with a person they are not able to resolve your issues and tell you they need to escalate the problem and then no one ever gets back to you. Finally they admitted the issue I've been experiencing is a known issue but its going to take a few days to escalate my problem. Pretty disappointing not even your 'Account Manager' is able to get help but tells you they are so busy they can't get to you for a couple days. It was recommended I need to send a detailed email what issues are taking place so they can 'escalate the issue'. Who has time for that. Going on 3 weeks trying to get a resolution. What a joke.

I'm with Pete's Plumbing and we have been using Housecall Pro for over a year now. It took some time to adapt to this system but since then it has been great. It allows our guys to be more independent with there schedules and our accounts receivable has never been lower. We are getting more jobs and getting paid faster. When ever I need help our HCP account manager is there to help us out. They even help us with issues with Quickbooks. Happy to be with housecall team.

I'm happy to share a review!

I've been using Housecall Pro for 3 years now, and I'm very satisfied with the fast, reliable service whenever I need a question resolved. I'm especially pleased with the range of services offered. Overall, I am very happy with the platform and highly recommend it to other businesses.

We are so lucky that Housecall Pro. Outstanding service, extremely responsive and great prices. I highly recommend them. They are top notch!

The customer support is terrible, they didn't complete my on-boarding and the part they did they did wrong. Deep cleaning is lower than standard and the customer booking starts off at a high amount before the customer tells me what they need so Noone can book me. They refuse to help me!! They made an attempt but my phone cut out and they never reached back out. They take forever to process invoice payments and charge a high percentage to do so then way higher if you want instant then if someone pays with venmo, it takes several days and they took about $15 on a $400 invoice. $189 monthly plus all the ad-ons another $89 for payroll $50 for pipeline and it's missed several of my leads causing me to miss out on leads I paid for$40 for service plans which I canceled because the ones I make up myself are better. I've called multiple times asking for help but they really just don't care!!

My business (My Carpet Guys) formerly known as (AAA Janitorial), have been using Housecall Pro for years. We've never had any troubles with the programming or with customer service. We would highly recommend to others.

Customer service not very helpful and software was confusing.

Housecall Pro has been a game changer for my small business as a solo operator. It has helped me free up a lot of time and stay organized. I use their phone service, AI CSR, scheduling, estimates, invoicing, and payment processing. Everything works together pretty seamlessly and gets the job done. It has worked really well for my business, and I’m very happy with it.

We always did excellent work but we had a 2.3 Google rating primarily due to poor communication with our customers. Housecall Pro has made our communication much better and now we have a 4.9 rating on Google, which is driving more people to our services.

They did not send this to my HCP account. I am the owner of Final Trace Wildlife Solutions, LLC. This system was great in the beginning. For the first year I was a happy camper. As my business grew so did our needs. We added phone lines, went to the Max plan, added accounting and payroll and that is when everything went to crap. Customer service is good once you get someone who has enough common sense not to bathe with a hair dryer. Accounting is friggin joke. Took them over 15 days to get my books back to me for review...they constantly asked me to upload documents I've already uploaded two other times. It was one excuse after another. Payroll is another thing. FYI...it's done by a third party vendor and is not handled in house...had the dumbass on the "blue chat bubble" had just told me that, It would have never escalated to the point that it did. I was double charged for Service Plans from the very start so they wanted to give me a "Credit" instead of a refund...Raise enough hell and they will refund it. I have had a kid on the payroll for 10 months...who I FIRED 9 months ago and they still have not removed him from the payroll. Their expense account is a cool feature until you card is hacked and then your secretary's card is hacked then yours hacked again and then your lead tech's card hacked two days later! I am sure they will regret giving me the opportunity to speak out about my experience...or...I am sure it will never be published. We'll see how it goes from here. Needless to say I have shut down every thing in my HPC account except the few things I am still moving to the new system. Would I recommend HCP...uh...HELL NO!

HCP has worked well for us.

I am an owner/operator of a carpet cleaning business and Housecall Pro has been excellent. The walkthrough was very informative and the system is easy to use. Admittedly, I only use a small portion was what the entire platform can offer, but I am excited to scale with Housecall Pro. I believe the tools are there for me to be able to manage my business as it grows. However, the app is ok. I wish there were more options when adding jobs while on site, but my wife (COO) has the app, and is able to keep track of me and my day. Finally, the support has been phenomenal. Anytime I've needed any help, I have been able to chat with someone and they've been very responsive. Housecall Pro also manages my website, which I am very happy with. They are always willing to help and are attentive when it comes to my requests. Overall, my experience has been wonderful and the only reason for 4 stars is the app. I would recommend this platform to any starting business.

Overall, Housecall Pro has been a solid platform for running our service business. It keeps scheduling, estimates, invoices, customer information, and payments organized in one place, and it has definitely helped us streamline our day-to-day operations.

That said, there are a few areas I’d really like to see improved. Customer service can be frustrating unless you’re paying for a higher level of support, and when changes are made inside the software, I wish customers were given better advance notice before those changes go live. It can be difficult when you log in and something you rely on has suddenly been changed.

I also don’t love having to pay an additional fee to receive same-day access to money we’ve already earned. For a small service business, cash flow matters, and faster access to your own funds shouldn’t necessarily come with another charge.

Even with those frustrations, Housecall Pro offers a lot of useful tools and has been an important part of keeping our business organized. There’s definitely room for improvement, especially with communication, support, and payment processing, but overall it’s a good platform that we continue to use.

Hausecall pro has been great since day one
It is not hard to use it and apply it to your business

I like a house call Pro from a running a business standpoint. But their customer service is horrible. They have some of the most incompetent people doing things that they have no idea how to do. Their website designers are a joke. The original designer is good but if you want something updated you might as well forget it. It is not worth the money that you pay for it. If they approved their customer service and got people maintaining websites that actually have a thought in their head then they would be an awesome service. I continue to use them because I do like the management side of it. They make sending invoices easy. It's easy to book a job. I like how they do the scheduling. This will be an awesome service if they just have better customer service and have people maintaining a business website that actually know what they're doing.

We have been using HCP for a few years and continue to enjoy it.
Many features that I like;
Estimating with a customer option to approve is great for tracking
Time tracking - great app for employees to clock in and out for the day and per job.
Scheduling and notifying customers when the technician is on the way.
Dispatching technicians - easy to make changes as the daily schedule changes.
Adding attachments - both specifications of products before the job and/or before and after pictures.
HCP Customer Service is always easy to work with and very responsive.

I’ve had a very good experience with Housecall Pro. The software has been a helpful part of managing our day-to-day work, and I appreciate having a system I can rely on as we serve our customers.

What stands out just as much is the customer support. Whenever I’ve called with a question, I’ve had a positive experience. Good software matters, but knowing I can reach someone when I need help makes a real difference. I’m grateful for both the product and the people behind it.

Interface is cumbersome hard to find the things you are looking for. Online support seems to be dated. Screens do not match the software. Chat support is more efficient. Also, having a lot of issues with the voice features.