We had Brandon here today to do our quarterly service of the hot tub. He was brilliant, very professional and a pleasure to have at our property. He has left the tub looking like new again! I love hav... See more
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Review summary
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We purchased a hot tub a few years ago and we have been using their maintenance, close down and opening service . We always have extremely polite and caring staff coming to our house , we particularl... See more
Company replied
We have had regular servicing since purchasing our Hot tub 18 months ago. It’s really reassuring to know it is being maintained which hopefully means we will have many years enjoying it! For our last... See more
Company replied
We found the Engineer Vinny Byatt very efficient and thorough, easy to ask question too and he explained any queries and gave advise on the chemicals . The crane driver was so helpful and made the... See more
Company replied
Company details
Information provided by various external sources
The UK's leading Hot Tub and Swim Spa Supplier. We are a family operated business with over 60 years combined experience in the industry. We are proud to say that we have more positive testimonials than any other hot tub or swim spa company in the UK. Our teams have received multiple UK & European Awards to validate your trust in us. We welcome you to visit our home, The UK Showroom of the Year 2016-2017, and discover how you can improve your leisure time, health and lifestyle. As one of the largest showrooms in the UK with 70% undercover we look forward to meeting you, 7 days a week.
Contact info
Maidstone Road, DA14 5BQ, Orpington, United Kingdom
- hottub-swimspa.com
5.0
Excellent
413 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Purchased a new home
Purchased a new home, inherited a hot tub no manuals left behind and no imstructions. Popped in gillingham branch spoke to Tracey E who was incredbile provided guidance and impeccable service. Purchased my checmicals and I am ready to go! With my chemical supplier for my new tub! Thank you tracey!
20 November 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Adam for this outstanding review of our employee Tracey. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Excellent service from Vinny
Super experience with your engineer Vinny for our service and close down last week. Gave some great advice and was able to answer a few questions I had as well. Great service
13 November 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Maxine for this superb review. Vinny is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great service from your engineer Vinny…
Great service from your engineer Vinny today. Quickly identified the issue and had us up and running again within 45 mins
11 September 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Stuart for this superb review. Vinny is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Brandon came to do the annual service…
Brandon came to do the annual service on the hot tub and was extremely patient and helpful gping over things with me.
8 September 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Elizabeth for this superb review. Brandon is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
A well executed service
Dropped over the house at 10:30 & by 8pm we were bubbling in the tub of the hots. A brilliant all round experience with the team wanting to involve you with the installation & being very responsive to any questions we had. We also had the company links to install electrics who were also excellent.
5 September 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Mrs Ironmonger for this lovely review, I will pass on your kind words to our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Amazing from start to finish.
Amazing from start to finish.
Due to extremely bad arthritic joints, I felt that I needed a hydrotherapy hot-tub to help with pain relief whilst waiting for multiple joint replacements. Wherever I visited, salespeople didn't give me any confidence that their product was really suitable. Then we met Gil at The Hot Tub and Swim Spa Company and she explained everything very clearly about the Hydropool Signature hot tub and said it would be the perfect choice. She was absolutely spot on as withn 3 days of going in the hot-tub two of my joints have more mobility and whilst in the hydropool I have freedom of movement and I am completely pain free.
Ordering was straightforward, followed by a site visit and then the installation was completed by an excellent, professional team. We were shown in detail how to use and maintain the hot tub using the many different chemicals. Nothing was too much trouble.
Having been in pain and using 24 hr slow release morphine for a long while, it's an absolute godsend to go in the hydropool and feel relaxed, pain free. It has not only improved my physical health but my mental health too.
I can't thank the team enough.
Judi
29 August 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Judi for such a glowing review of our team member Gil. We are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
Very Happy with our purchase
Very Happy with our purchase, brilliant from start to finish. Would recommend to anyone thinking of buying a swim spa or hot tub
28 August 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Mrs. Middleton for this fantastic review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Another efficient and thorough service…
Another efficient and thorough service carried out by Joe. Everything was checked and cleaned meticulously and left tidy. Joe was courteous and answered all my questions confidently.
27 August 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you for this superb review Kathryn. Joe is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Hydropool service top notch
Had my Hydropool serviced by Vinny - top notch as always.
11 August 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Maksim for such a glowing review of our team member Vinny. We are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
Fantastic shop
Fantastic service and items great cashier highly recommend.
2 August 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Debbie for such a lovely review. We are delighted you recommend us and our team-that is what we strive for! Please contact us if ever you need chemicals, product advice or servicing! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Found this company at Dobbies in…
Found this company at Dobbies in Gillingham. EXCELLENT knowledge and some great advice regarding maintenance from Tracey.
Open 7 days a week which is a bonus!
31 July 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Luanda for such an amazing review. I will pass on your glowing words to the team. If we can help in the future, please get back in contact with us and we will gladly help. Best wishes and enjoy Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Met Tracey today in Gillingham branch
Met Tracey today in Gillingham branch, very helpful and knowledgeable.
31 July 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Corinna for your positive review of our team member Tracey. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Very good service and everythinggood in…
Very good service and everything in stock I wanted thank you
18 July 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you for this lovely review, I will pass on your kind words to our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Well established, professional and knowledgeable company
We recently enquired about installing a Tylo sauna and bespoke steam room in our bathroom. Christina Mantoura Gough was incredibly efficient, patient and honest with her advice, proposals and recommendations. Christina has a wealth of knowledge and is incredibly smart and passionate about the product range they sell, and very professional in the way she deals with clients. I would have no hesitation in recommending the Hot Tub and Swim Spa company whatsoever. Karen Stuart
13 July 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Karen for your recommendation and extremely positive review. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Tracy was so helpful as a first time…
Tracy was so helpful as a first time pool owner she gave me all the info I needed to get my chemical balance correct in my pool and a step by step guide
13 July 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you S Kent for such an amazing review. I will pass on your glowing words to the team. If we can help in the future, please get back in contact with us and we will gladly help. Best wishes and enjoy Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Tracey was amazing and helped us with…
Tracey was amazing and helped us with what products we needed 😃
12 July 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Kelly for your positive review of our team member staff Tracey. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Reply from The Hot Tub and Swim Spa Company
Thank you Emma for this lovely review, I will pass on your kind words to our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Fantastic staff,very helpful and got me…
Fantastic staff,very helpful and got me the help I needed
12 July 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Many thanks Craig for this 5* review. We thank you for your valued custom and hope your hot tub and sauna are providing you with everyday happiness. Please if you need to get in touch, we will gladly assist you. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great experience with helping us sort our pool out and given us advice, Tracy was amazing
12 July 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Karl for your positive review of our team member Tracey. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Old school service not pushy and informative
Walked.in was.asked if needed help. Said no just looking. Once we needed assistance staff were very informative and helpful. Delivery went smoothly as did instalation. Yes its lovely and they were and are at end of a call if we need anything
9 July 2025
Unprompted review
Reply from The Hot Tub and Swim Spa Company
Thank you Paul for such a lovely review. We are delighted you recommend us and our team-that is what we strive for! Please contact us if ever you need chemicals, product advice or servicing! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
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