From the moment we went in to Hot Springs World in Norwich and met Luke Skilton to the moment the installation took place our experience has been amazing, Luke couldn't have been more helpful in expla... See more
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We bought a Highlife Jetsetter LX from Shane at Cobham as this would fit best onto our patio and provide real health benefits. The sales process was straightforward and the pool was delivered and inst... See more
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We purchased the Endless Pool R500 last Spring and have not looked back since. Alex at HotSpring World in Sevenoaks was very supportive in helping us negotiate the various steps leading up to instal... See more
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Jon Young at Peterborough showroom was outstanding. He went through all the different options and showed us how they all worked and benefits of each tub. Communication in person and via email was grea... See more
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Company details
About HotSpring World
Written by the company
HotSpring World – Helping you relax with confidence
For many of our customers, a hot tub or swim spa isn’t just a product – it’s the moment they finally create space to slow down, unwind, and enjoy time properly at home. At HotSpring World, we have been helping make that possible for over 45 years.
We are proud to be the UK home of HotSpring® hot tubs, the world’s best‑selling brand, and Endless Pools®, known for their premium swim spa experiences. Our focus has always been on quality, comfort and peace of mind.
Choosing a hot tub or swim spa is a significant decision, and for many people it marks the start of a very different daily routine. From the first use, customers often tell us they feel more relaxed, sleep better, and appreciate having a dedicated place to switch off from everyday life.
Whether it’s easing tired muscles, supporting wellbeing, or simply taking a quiet moment at the end of the day, the experience is about feeling calmer, more comfortable, and more at ease.
Our products are designed to feel welcoming and effortless to use, with powerful yet gentle hydrotherapy, carefully considered seating, and energy‑efficient technology that allows customers to relax without worrying about running costs. For families, it becomes a place to reconnect. For others, it’s a personal retreat or an important part of their wellness routine.
Just as important as the product itself is how supported our customers feel. We believe in clear, honest advice, professional delivery and installation, and reliable aftercare. Many of our reviews reflect the reassurance of knowing that help is always available, even long after installation.
Contact info
United Kingdom
- spasales@hotspringworld.co.uk
- hotspringworld.co.uk
4.9
Excellent
156 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Buying a hot tub
Luke Skilton who is based at hot springs in Norwich was absolutely brilliant when we came to choose our hot tub, he gave us all the information we needed to decide which one was best for us. We had a slight problem with our hot tub (not enough water)and had to call Hot tub Assist out but they couldn't come for 4 weeks but I contacted Luke at the shop and he spoke to them and they called back saying they could come next day, Luke went above and beyond to help us sort out our hot tub. I do use it for medical purpose.
24 April 2026
Unprompted review
Reply from HotSpring World
Thank you very much for taking the time to leave such a kind review. We are delighted to hear that you had a positive experience, and your feedback is genuinely appreciated by the whole team. If there is ever anything else we can help with in the future, please do not hesitate to get in touch. Enjoy your hot tub and thanks again for choosing us.
Great after sale care from Sarah and…
Great after sale care from Sarah and Ken. They’ve been really helpful.
11 April 2026
Unprompted review
Reply from HotSpring World
Thank you for taking the time to leave a review. We really appreciate your kind feedback and are pleased to hear you had a positive experience. Our team works hard to make sure every customer feels supported, and it is always encouraging to hear when that effort is recognised.
Superb hot tub and superb team
Superb hot tub and superb team!
Our hot tub is better than we thought on its tech with lots of adjustments to fit all needs. It got expertly delivered and installed by a very competent fast and efficient team.
Wayne in the commercial team was amazing at supporting us all the steps of the way, answering all our questions (even stupid ones!)even popping in when we struggled the day after installation.
Can’t praise them all as everybody was top customer service oriented!thank you guys!
Now time to go back to my hot tub! :))
21 April 2026
Unprompted review
Reply from HotSpring World
Thank you so much for taking the time to leave such a kind review.
We are delighted to hear you had a great experience and that the team looked after you from start to finish. Your feedback really does mean a lot to us and will be shared with everyone involved.
We hope you enjoy many relaxing years ahead, and if you ever need anything, we are always here to help.
Enjoy!
Amazing hot tub
Amazing hot tub, good staff and Wayne has been so supportive and helpful in regards to what we need to do, setting it up was nice and smooth, nice team overall!
19 April 2026
Unprompted review
Reply from HotSpring World
Thank you for choosing us. It is great to hear that everything went smoothly from start to finish and that the team were able to support you clearly and efficiently. Wayne will be delighted to know his help made a real difference during setup. We really appreciate your kind words and hope you enjoy many relaxing moments ahead.
I bought my first hot-tube 4 years ago
I bought my first hot-tube 4 years ago, and I am very happy with it.
I have salt water system. They came on site, explan me how everything is operating. For the last 4 years I don't have a single problem. Installation went very smoothly. Very professional team. Highly recommended. Well done guys.
23 April 2026
Unprompted review
Reply from HotSpring World
Thank you very much for taking the time to share your experience. We are delighted to hear that everything has continued to run smoothly and that our team was able to provide clear guidance and a seamless installation. Your kind words about our professionalism mean a great deal to us. Thank you for the recommendation and for choosing us.
The delivery of an item ordered from…
The delivery of an item ordered from you arrived the next day, excellent service
30 March 2026
Reply from HotSpring World
Thank you for taking the time to leave a review. We really appreciate your kind feedback and are pleased to hear you were happy with your experience. Your support means a lot to the team and we hope to be of service again in the future.
Fantastic service
Fantastic service, great advice both pre and post sale.
17 April 2026
Unprompted review
Reply from HotSpring World
Thank you for taking the time to leave such a kind review. We really appreciate your feedback and are delighted to hear you had a positive experience. If we can help again in the future, we would be more than happy to do so.
Excellent experience
Friendly, efficient and extremely helpful company to deal with. From purchase to installation was very smooth.
15 April 2026
Unprompted review
Reply from HotSpring World
Thank you for taking the time to leave a review. It’s always appreciated and means a great deal to the whole team. We’re delighted to know you had a positive experience and we look forward to supporting you in the future.
Sarah was amazing and so helpful from…
Sarah was amazing and so helpful from start to delivery and beyond. She is very knowledgable and answered copious questions we had and organised delivery re/scheduling after building delays, nothing was too much trouble. Hot Spring service is fantastic and their aftercare has also been amazing, Sarah is always willing to help and I would definitely recommend Hot Spring Cobham to anyone.
20 February 2026
Unprompted review
Reply from HotSpring World
Thanks so much for the lovely feedback. We’re really glad everything felt looked after from day one, even with the changes along the way.
Sarah will be thrilled to hear how much her help meant to you – nothing makes us happier than knowing our support made things easy and stress free.
Enjoy your hot tub, and we’re always here if you need anything at all.
Great purchase and great after sales support
From initial purchase questions to delivery and after sales service has been first class.
Delivery was very easy and the hot tub was set up within a couple of hours.
We have never had a hot tub before so we are real novices.
We selected a Hot Spot - Relay model - its a great looking hot tub and we love it.
Its simple to use with excellent instructions.
14 April 2025
Unprompted review
Reply from HotSpring World
Thank you for taking the time to share your experience. We are really pleased to hear the whole journey felt smooth and well supported, especially as first time hot tub owners. It is great to know the delivery and installation went so smoothly and that you are enjoying how the Relay looks and performs. Making everything simple and confidence building from day one is exactly what we aim for. We hope you enjoy many relaxing years ahead and we are always here if you need advice or support.
A thoroughly professional product
A thoroughly professional product from point of sale to installation and commissioning. Hot Springs have an excellent hot tub product that I am really appreciative of the experience
7 April 2026
Unprompted review
Reply from HotSpring World
Thank you so much for your fantastic feedback! We’re absolutely delighted to hear how pleased you are with your experience and your hot tub. It means a great deal to the whole team to know our hard work has made a real difference, and we truly appreciate you choosing HotSpring. Enjoy every moment of relaxing, and please don’t hesitate to reach out if we can help with anything at all in the future.
Very thorough service
Very thorough service. Much more than just a simple drain/refill, the service includes a flush of all the pipes, clean of the inside of the shell, thorough test of the electronics and more. No complaints!
15 March 2026
Reply from HotSpring World
Hi Adrian. Thank you so much for your review. We really appreciate it.
Excellent service from Shane
There was much conflicting and confusing information given by HTA and several other sources. The need to have very simplified bullet points for each tub (how to set it up, balance chemicals and generally care for it). Hotsprings videos tell you one thing, the retailers tell you another and HTA tell you something different again. Shane, however, from Hotspring World in Sevenoaks, was amazing. Nothing was too much for him and he even made personal trips to ensure that we were set up correctly. Always there on hand to answer any questions and solve problems, and if he didn’t know the answers he would not rest until he found out. Excellent service from Shane.
12 March 2026
Unprompted review
Reply from HotSpring World
Hi Emma,
Thank you so much for taking the time to leave a review. I’m really sorry you were given differing advice on how to look after your hot tub, as I know that can feel confusing and frustrating. Your idea of a simple crib sheet is a great one and something I’m actively working on with our water care suppliers. We really want to keep things easy, after all, you didn’t buy a hot tub to become a scientist!
It’s lovely to hear that Shane was able to help. He, and everyone at HotSpring World, are always here if you need any support at all.
Reply from HotSpring World
Hi Erin. We really value your review. Thank you!
Replacement and removal of an old hot tub.
We ordered a new hot tub from HotSpring World in Cobham to replace our old hot tub. Our hot tub was partially sunk into our decking and Sarah and Ken were both extremely helpful in advising what was required for a successful removal and replacement. We were kept informed of the expected delivery time etc throughout the process and the installation itself went very smoothly.
30 March 2026
Unprompted review
Reply from HotSpring World
Thank you for taking the time to share your experience.
We are delighted to hear that the team in our Cobham showroom were able to support you through what can be a more complex replacement, particularly with your spa set into the decking.
We will be sure to pass on your kind feedback to Sarah and Ken, who will really appreciate it. We hope you enjoy many years of relaxation in your new HotSpring spa and please do not hesitate to get in touch if we can help with anything in the future.
Delivery and installation of our hot…
Delivery and installation of our hot tub was excellent,and all members of staff were extremely helpful.
19 March 2026
Unprompted review
Reply from HotSpring World
Thank you for taking the time to share your feedback. We are really pleased to hear everything went smoothly and that the team made such a positive impression. Enjoy your new hot tub, and please let us know if we can help with anything in the future.
2nd time buying from this company
Wayne was helpful, informative and at the end of the phone to answer questions post delivery.
Company very accommodating re changes to delivery when garden landscapers became ill. Making life far less stressful
23 October 2025
Unprompted review
Reply from HotSpring World
Thank you very much for taking the time to share your feedback. We are really pleased to hear that your experience was positive and that our team was able to support you throughout the process. We always aim to be flexible, responsive and available whenever our customers need us, so it is great to know this made things easier for you.
Enjoy your new spa and thank you again for choosing HotSpring World.
Mark has been brilliant throughout
Mark has been brilliant throughout
The whole process has been so smooth
Totally stress free so informative and even took time out to pop around the house on a Saturday afternoon to show me how to change the color of the lights. Brilliant service highly recommend.
21 March 2026
Unprompted review
Reply from HotSpring World
Thank you very much for taking the time to share your feedback. We’re delighted to hear you had such a positive experience and that everything went smoothly from start to finish. Providing clear guidance, support and a stress‑free journey for our customers is exactly what we aim for. Your recommendation really means a lot to the whole team, and we truly appreciate your support.
From start to finish...
From the initial whatsapp messages, Shane was really helpful & Friendly. He tried to find us a good deal, but without coming across as a pushy salesman (as we run a mile from those types!)
He has been great with aftercare advice too.
Would highly recommend ⭐️⭐️⭐️⭐️⭐️
1 October 2025
Unprompted review
Reply from HotSpring World
Thank you for taking the time to leave such a kind review.
We really appreciate the recommendation and are pleased to hear you felt well looked after throughout.
If you ever need any support or advice in future, we are always here to help.
Aptos Hot Tub Purchase
The purchase, delivery and installation of our hot tub has been very straightforward. Sarah did a great job of coordinating the logistics and recommending alternatives to getting our hot tub delivered due to width restrictions at the side of our house. Hot tub assist were particularly impressive, delivering the hot tub very quickly, taking time to set up and explain how to use the hot tub, including chemicals. They did forget the cable on the first visit but returned the following day to fit this and even went to extra lengths to ensure the cable was less visible on our patio.
16 March 2026
Unprompted review
Reply from HotSpring World
Thank you for your feedback.
We are pleased to hear the whole process went smoothly despite the access challenges, and that everything was clearly explained along the way. Sarah and the Hot Tub Assist team will really appreciate your comments.
We hope you are now enjoying your hot tub and please get in touch if we can help with anything further.
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