Firstly, upon calling the registration tel nbr the man who answered was polite, helpful etc, I couldn't fault him. What I didn't like was instead of getting on with the registration of my appliance... See more
Company replied
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Review summary
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making me register an appliance is normal for warranty. phone number direct to an expectant sales pitch is unnecessary. seems the sales girl made it sound like the product has no chance at all of l... See more
Company replied
It was just a blatant upsell, rather than an easy registering of applicance. Having commissioned based staff dealing with it, is not a good experience.. couldn’t say no thank you enough times.
Company replied
Took an age to get through to a human to speak to. When I did, I was asked the same information several times over. The advisor wasn't listening and was boardering on couldn't be bothered. Resolved is... See more
Company replied
Company details
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
3.1
Average
32K reviews
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Registered for me by Domestic and…
Registered for me by Domestic and General but was kept on hold for rather a long time.
16 July 2026
Very helpful in all maters
15 July 2026
Amazimg delivery
Amazing delivery drivers really friendly & helped with disposal
Hotpoint kept me up to date with delivery also
Would highly recommend
14 July 2026
I had a booked repair however
I had a booked repair however, this has been rescheduled due to issues with service personal. my Biggest concern is that we as customer's are asked to provide all details of the faulty product we have. This includes details like make, model, date purchased and supplier. and what we believe the issue to be. but when the the appointment day comes, the operative, checks and then says I will order the parts. would it be cost effective to have some spare parts on the van, relevant to the item needing the repair
14 July 2026
My daughter registered it for me she…
My daughter registered it for me she has done this before so said it was easy enough for her
17 July 2026
It was so easy to order online.
Making the purchase of the washing machine and the service arrangements was so easy .
10 July 2026
No written confirmation received that…
No written confirmation received that 10 year parts guarantee has been registered.
Charging £140 for any call out regarding warranty but can avoid if take out insurance.
12 July 2026
The registration process was smooth and…
The registration process was smooth and efficient.
Unfortunately, getting a shelf to replace the pointless, useless and impossible to use wire frame (suitable for bottles only, and a handicap if trying to use for anything else), was quite a project.
I eventually received a replacement after a few days but it came as a piece of glass only, WITHOUT the re-enforcing profile strips required for fitting to the front and rear edges of the shelf. I finally received these strips only yesterday and am now in the process of re-arranging my new storage capability and beginning to appreciate my new fridge/freezer ! 👍
3 July 2026
Easy to follow website after…
Easy to follow website after conversation with lovely lady via phone. Happy with terms offered to me. I had my last Hotpoint washer 10yrs, no problems with it. It was still in use when I got the new model.
17 July 2026
The agent was pleasant and thorough
The agent was pleasant and thorough. That is, he did his job properley. What is great about that? Why must I give in to hyperbole to give a good opinion?
15 July 2026
Easy to use the site & entering actual details
Easy to use, no problems, entering details, a little difficult to find details of model number etc but found it after a while!
As regards entering details that was easy to do in itself!
12 July 2026
I used the phone number you supplied…
I used the phone number you supplied whit the documentation that came with the fridge easy.
13 July 2026
Easy to register.
13 July 2026
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