Firstly, upon calling the registration tel nbr the man who answered was polite, helpful etc, I couldn't fault him. What I didn't like was instead of getting on with the registration of my appliance... See more
Company replied
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Review summary
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making me register an appliance is normal for warranty. phone number direct to an expectant sales pitch is unnecessary. seems the sales girl made it sound like the product has no chance at all of l... See more
Company replied
It was just a blatant upsell, rather than an easy registering of applicance. Having commissioned based staff dealing with it, is not a good experience.. couldn’t say no thank you enough times.
Company replied
Took an age to get through to a human to speak to. When I did, I was asked the same information several times over. The advisor wasn't listening and was boardering on couldn't be bothered. Resolved is... See more
Company replied
Company details
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
3.2
Average
32K reviews
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It was easy to do online
13 July 2026
Registered wrong date 8/6 is when they…
Registered wrong date 8/6 is when they started kitchen strip out. White goods not brought to my house until Tuesday 16/6 but that’s my error and I will sort. Rang to register and report top drawer in freezer not closing evenly. Otherwise the customer service team were professional and helpful.
15 July 2026
The free 10 year parts guarantee was
The free 10 year parts guarantee was
Misleading, asking for direct debits
Was a surprise . .
17 July 2026
Straightforward registration although ..,,
Straightforward registration although as a person-to-person call there was a sales pitch for a service agreement starting after ‘2 free months’. Since the electrical/mechanical guarantee covers the first 12 months, I declined.
I expect another offer after this period.
10 July 2026
I only requested acrepair
I haven't got a clue what you are talking about. I haven't bought a new Hotpoint
appliance. All I have requested is a repair for my cooker.
Perhaps you could explain why I have received this request for a review.
14 July 2026
I found that you tried to push me to…
I found that you tried to push me to agreeing to take out insurance which I was not interested in.
17 July 2026
Your drivers are always very polite and…
Your drivers are always very polite and helpful, as are your telephone operatives. I do feel safe with so.
29 June 2026
All very nice and easy.
All very straightforward pleasant helpful young man on the phone.
16 July 2026
Very simple online registration process
15 July 2026
The lady I spoke to was very pleasant i…
The lady I spoke to was very pleasant i understood everything she said as she explained fully
15 July 2026
repeated calls
Had to make repeated calls, being kept on hold: took a whole lot longer than should have done. Don’t even try customer services- they are permanently busy.
16 July 2026
The 10 year parts guarantee and…
The 10 year parts guarantee and registering the dishwasher are 2 different things and I did both. 2 different companies were involved and I gave the same information to both regarding model and serial number. There was no way of doing any of this on line and it took me some time to do it all. Should be a lot simpler!Also - no handbook was included, not even a quick start guide - not too impressed with this service.
14 July 2026
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