Hotpoint Service logo
Visit website

Hotpoint Service Reviews 

31,834
•
TrustScore 3 out of 5

3.1

Appliance Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 536 reviews, most reviewers were unhappy with their experience overall. Customers frequently encountered issues with the products themselves, describing them as faulty, poor quality, or not lasting as expected. Many people were dissatisfied with the overall service, including repeated repair delays, missed appointments, and engineers failing to resolve problems effectively. Reviewers also reported significant frustration with customer service, often finding it unhelpful, difficult to reach, and characterized by long wait times or being cut off. The inability to easily contact the company for support or repairs was a common complaint. However, some customers also noted positive interactions with staff members, describing these individuals as polite, helpful, and patient during registration or repair appointments. Conversely, a few other people felt pressured by staff to purchase additional cover, which they found to be a 'hard sell'.

What people talk about most

Service

Users describe negative interactions with service, with many experiencing extremely poor after-sales support... See more

Product

People report negative experiences with product quality, with many reviewers expressing disappointment that... See more

Customer service

Customers had negative experiences with customer service, with many reviewers expressing significant... See more

Staff

Consumers find staff to be ambiguous, with many reviewers praising the politeness, helpfulness, and... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing significant frustration over the... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Firstly, upon calling the registration tel nbr the man who answered was polite, helpful etc, I couldn't fault him. What I didn't like was instead of getting on with the registration of my appliance... See more

Company replied

Rated 2 out of 5 stars

making me register an appliance is normal for warranty. phone number direct to an expectant sales pitch is unnecessary. seems the sales girl made it sound like the product has no chance at all of l... See more

Company replied

Rated 2 out of 5 stars

It was just a blatant upsell, rather than an easy registering of applicance. Having commissioned based staff dealing with it, is not a good experience.. couldn’t say no thank you enough times.

Company replied

Rated 2 out of 5 stars

Took an age to get through to a human to speak to. When I did, I was asked the same information several times over. The advisor wasn't listening and was boardering on couldn't be bothered. Resolved is... See more

Company replied

Company details

  1. Appliance Store
  2. Appliance Repair Service
  3. Electronics Store

Information provided by various external sources

We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new

Contact info

3.1

Average

TrustScore 3 out of 5

32K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(31,834)

715 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Too many registration contact numbers

The process was easy although I had paperwork with the appliance that gave two different telephone numbers, one was with a 10 year authorisation code which I did not receive, and a on line telephone number, a bit confusing. The registration confirmation I received gave no reference number?

14 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look