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HotDoc Reviews 2,404

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TrustScore 4.5 out of 5

4.7

Software Company
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Review summary

Created with AI, based on recent reviews

Evaluating 2,082 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the booking process easy and convenient, allowing them to schedule, cancel, or change appointments effortlessly, even outside of business hours. Many appreciate the app's user-friendliness and efficiency, noting it saves time by avoiding phone calls to clinics and providing clear availability of doctors. Reviewers also highlight the excellent service and the helpful, polite staff, with many praising specific doctors for their care and knowledge. However, some people mentioned issues with appointment changes initiated by the clinic and difficulties with the app's functionality, particularly for older users. A few other people also felt that the service did not always meet their expectations, citing instances of miscommunication or unfulfilled requests.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, frequently highlighting the app's ease of use and... See more

Booking process

Customers consistently note positive experiences with the booking process, highlighting its ease of use and... See more

Application

People report positive experiences with the app, finding it easy to use and convenient for booking and... See more

Service

Customers had positive experiences with service, with many reviewers appreciating the quick and efficient... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the professionalism and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So easy to make appointments - and, if necessary, cancel them. At any time of the day or night, whenever you think of it. No more sitting on hold, waiting for your doctor's office to be able to talk t... See more

Rated 5 out of 5 stars

Not your fault with connecting to the centre but from Doctor centre in serpentine was closed because of power living in Byford and driving 40 mins was a disappointment a text to all would have helped... See more

Rated 5 out of 5 stars

Much easier to book app for the GP you want and can see their dates/times available rather than having to call the GP practice.

Rated 5 out of 5 stars

Easy to use, and very convenient. I can easily arrange my appointments. I like that I can book well ahead , and if needed I can easily cancel or change the appointment.

Company details

  1. Software Company

Written by the company

HotDoc is Australia's largest and most trusted patient engagement platform. We take pride in helping over 21,000 practitioners connect with more than 7 million patients.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

Not Friendly App at all

Dislike no area that has bulk bill for pensioners, not enough space to say what the problem is, one word not good enough

17 May 2026
Unprompted review
HotDoc logo

Reply from HotDoc

Hi Maree, thanks for your feedback!

I’m sorry to hear you encountered an issue. If you could please email us at help@hotdoc.com.au with some further information about your case, we’d love to look into it further for you.

Looking forward to hearing from you.
Thanks,
HotDoc team

Rated 5 out of 5 stars

I’ve been using this app for a while…

I’ve been using this app for a while now booking my appointments. The fact that the app asks you if you want the appointment to be added to your calendar and if you agree the app does it automatically it feels like a breeze.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Appointments Made Easy

Very convenient making appointments after hours instead of having to wait until the clinic opens and I can add it on my calendar on my phone to remind me

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Happy

Easy to use and quicker than waiting on hold on the phone.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Love it

Love that I can control my doctors appointments without waiting for the doctors to be open

13 May 2026
Unprompted review

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