Healthengine Reviews 182

Useless! Booked an appointment, and was sent the Dr's name (was to be a new patient) and was sent the time and the physical address; 275 Grey St South Brisbane. Why? They are online services only? Went back to replicate the wonderful experience and the same thing happened!

Website mention list your practice for free. I searched my practice name and could not find it so I filled in the form and submitted it. After few days I got an email from a sale agent requesting to purchase. I informed the sale agent that I only want to list for now. The agent replies back stating that your practice has a old listing. I checked the old listing and told the agent it is not possible as we just started the practice. The old listing has a different address with the practice name on it. Also the agent did not answer to question I asked about why it is not getting listed after filling up the form. Be careful other owners and not list your medical practice business name for free here as they will misuse your Business name with a different address just for you to purchase their services.

I asumed and was told download the My Health Engine App for a Repeat Script
Anyway I didnt need to use it or access it anyway
to then be told
would get a refund will be issude
Also I didnt speak to a Gp with the Appointment and No Record of the Appointment also

Healthengine diverted my branded bookings and ignored my complaints.
I signed up with Healthengine on the clear understanding that my clinic name/brand would only be visible inside the Healthengine platform, so patients using Healthengine could find and book us — nothing beyond that. About 40 days after starting, I noticed my normal online booking rate through my website /D4W platform dropped sharply, and suddenly the majority of bookings were coming through Healthengine, which resulted in unexpected booking fees.
I investigated and found that when people searched my clinic name on Google, there was a “Book Online” button next to my brand name which directed patients to Healthengine — not my website ! These patients were already searching my brand (they already chose us), yet their booking was being routed through Healthengine, generating charges I did not agree to.
When I raised this with Healthengine support, I was told the person who was supposed to explain this “was on holiday” and that they would later resolve the dispute. since then my emails have been ignored while direct debit charges continued untill I had to cancel the whole service to stop charges.
I have already lost money and remain extremely frustrated.
I’m sharing this publicly so other clinics are aware and can protect themselves before signing up.

I appreciate Health Engine is evolving from a disappointing beginning and acknowledge the many positive reviews but somehow Health Engine is managing my e scripts, consequently messing up a formerly seamless process and it is proving impossible to reverse via the app. Surely one can opt in or out of script management??? Embarrassing at the chemist today and not happy about it.

Totally dissatisfied with the results from dealing with doctors on Healthengine, especially after spending $69 and absolutely nothing happens, i.e. no repeat scripts, just advice and not even a medical opinion, which has caused stress, desperation and hopelessness.

Hey, got too many patients? Phones and waiting rooms overloaded?
Choose Healthengine and most will be forced to go elewhere due to bugs such as demanding credit card details but not accepting them, losing appointments, double-booking appointments, it can do the lot!
No-one will be left with time to answer calls so far less troublesome appointments.

Very easy to setup and manage. Quick and easy to make appointments.

The app is so amazing.. It is so easy to understand and very simple to use even whilst on the go. It's a great app for all ages as it would be hard to make a mistake whilst using it to rebook or make an appt with your Dr.

Easy to organise appointments when you are working full-time

Waste of money.
I scheduled an appointment to get a referral for a scan, only to receive a call from a doctor telling me to see my local GP instead.
This feels like a complete scam of a service. If referrals aren’t something they provide, why not make that clear on the website? Probably because being upfront would cost them business.

Easy to book appointments and re check results etc

Easy to Book
Happy using this Health Engine
Easy to use, if I can understand the booking process anyone can do it. It’s handy having the app to use so you don’t have to continue to waste your time on hold at the practice phone

Very easy Brillant

It is very easy to use

Simple and easy to use. Very handy being able to book appointments at anytime and don't need to wait until they are open to speak to someone to make an appointment booking

Fast and convenient

It is easy to use

Easy to use once you know what your doing