Horsefeathers Reviews 

1,086
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 250 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online orders arrive very quickly, and they genuinely appreciate the clear tracking communication and dependable shipping services worldwide. Many people also love the overall clothing quality, pointing out that the garments are extremely durable, comfortable, and thoughtfully crafted for winter sports. However, some reviewers noted issues with sizing and found that certain apparel items did not fit comfortably or match their usual measurements. Some people were dissatisfied with return processes, specifically mentioning unexpected expenses for sending back packages, while a few others experienced notably slow delivery times.

What people talk about most

Product

Customers report great satisfaction with product quality, noting that the clothing is comfortable, light, and... See more

Quality

Consumers find quality to be positive, highlighting durable and well-crafted clothes with consistent sizing... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive promptly and without... See more

Order

Users describe positive interactions with order, highlighting fast shipping and reliable tracking systems.... See more

Service

People report overwhelmingly positive experiences with service, highlighting great quality and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a few items from Horsefeathers during their summer sale and received everything today. The quality is pretty solid, and I'm looking forward to trying the equipment out on the slopes this sea... See more

Company replied

Rated 5 out of 5 stars

I am a big Horsefeathers fan, because it is a Czech brand and all their stuff is made in Europe, which is something I value. I love the clothes because it fits great, their sizing is consistent s... See more

Company replied

Rated 5 out of 5 stars

Good buying experience! Good website and quick shipping to Slovenia. The product (Terra jacket) looks good, I am only worried because I ordered the same jacket last winter(bergfreunde shop) and I... See more

Company replied

Rated 5 out of 5 stars

I am very satisfied with the customer service. One of the products I ordered was not available in my size, and they were very helpful to offer me my money back or choose another product (they suggeste... See more

Company replied


Company details

  1. Outerwear Store
  2. Clothing Store
  3. Clothing Wholesaler
  4. Men's Clothing Store
  5. Snowboard Shop
  6. Youth Clothing Store

Written by the company

Horsefeathers is European outerwear and technical apparel brand born in BC, Canada, back in 1989. We are focusing on hi-tech snowboard and ski outerwear approved by the world‘s best riders like Halldor & Eiki Helgason, Ethan Morgan, Steve Gruber, Tyler Chorlton or Daniel Hanka. The bulletproof quality of our outerwear is what we’re proud of. Fundamentally, it is what allows you to ride all day, every day. Regardless of how deep the pow is, how much it is dumping, or how strong the winds are—all in a package that doesn’t have to break your bank account. #horsefeathers


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,086)

295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top products

Top products, fits well and quick delivery to Germany. Already got 2 pants from you guys and they are great

8 March 2026
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Reply from Horsefeathers

Thank you so much for your wonderful review!

We’re really happy to hear that you’re satisfied with the fit, our products, and the delivery speed to Germany. It’s especially great to know you’ve already purchased two pairs of pants and that you like them both - that truly means a lot to us!

We truly appreciate your support and look forward to your next order. 🧡

Rated 4 out of 5 stars

Very easy to order

Very easy to order. I was expecting a quicker delivery, but I assume it's because of the courier, not the seller. Overall very happy with my order.

7 March 2026
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Reply from Horsefeathers

Thank you for your review 😊

We’re really glad to hear that you found the ordering process easy and that you’re happy with your purchase!

We’re sorry the delivery took a bit longer than expected -sometimes delays can happen on the courier’s side, but we’re always working to make the whole experience as smooth as possible.

Thanks again for your feedback and for your interest in our Horsefeathers brand. 💜

Rated 5 out of 5 stars

Fast delivery

the best ratio of quality and price

9 March 2026
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Reply from Horsefeathers

Thank you for your review!

We’re really glad to hear you were happy with the fast delivery and found our products to offer a great quality-to-price ratio. We truly appreciate your feedback and your interest in our Horsefeathers brand. 💙🏂

Rated 5 out of 5 stars

Delivery was fast and the products well…

Delivery was fast and the products well packaged. Tracking the order was easy and reliable. Time will tell about their quality. So far so good!!!

9 March 2026
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Reply from Horsefeathers

Thank you for your feedback!

We’re glad to hear that your order arrived quickly and that everything was well packaged. It’s also great to know the tracking process was smooth and reliable.

We hope the products will continue to meet your expectations over time. So far so good sounds like a great start! Thank you for your interest in our Horsefeathers brand. 💜

Rated 5 out of 5 stars

Very high quality jacket! Very beautiful design!!

Very high quality jacket!! Super cool, colors, how the jacket is made, very good product, design every thing!!
The costumer service is very efficient, delivered on time Very good experience buying Horsefeathers!! Greetings from Italy🇮🇹

16 March 2026
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Reply from Horsefeathers

Thank you so much for your amazing review!

We’re really happy to hear that you love the quality, design, and colors of the jacket - that means a lot to us. It’s also great to know that you had a smooth experience with our customer service and delivery.

Enjoy your new jacket, and greetings back to Italy! 💚

Rated 5 out of 5 stars

Fast delivery and great quality

Product was as described and the quality is excellent. Delivery was fast and I would shop there again.

8 March 2026
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Reply from Horsefeathers

Thank you for your great review! 😊 We're happy to hear that you’re satisfied with the quality of the product and that the delivery was fast. It means a lot to us that everything met your expectations.

We’ll be happy to see you shopping with us again in the future! Thank you for your interest in our Horsefeathers brand. 🧡

Rated 5 out of 5 stars

Fast delivery

7 March 2026
Horsefeathers logo

Reply from Horsefeathers

Thank you for your review! 😊 We're glad to hear that your order arrived quickly. We hope you enjoy your purchase, and we’ll be happy to help if you ever need anything in the future.

Thank you for your interest in our Horsefeathers brand. 🧡

Rated 5 out of 5 stars

Good service!

7 March 2026
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Reply from Horsefeathers

Thank you for your kind review! 😊 We’re happy to hear you had a good experience with our service. If there’s ever anything we can help you with again, don’t hesitate to reach out.

Thank you for your interest in our Horsefeathers brand. 🧡

Rated 5 out of 5 stars

Great quality

7 March 2026
Horsefeathers logo

Reply from Horsefeathers

Thank you for your review! We’re glad to hear that you’re happy with the quality of your purchase. We hope you enjoy it and look forward to serving you again!

Thank you for your interest in our Horsefeathers brand. 🧡

Rated 4 out of 5 stars

Keep the great work

Great info, communication , time of arrival, packing and of course the product was really nice quality!

26 February 2026
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Reply from Horsefeathers

Thank you so much for your kind review!

We’re really happy to hear that you were satisfied with the communication, delivery, packaging, and of course the quality of the product. Your feedback means a lot to our team and motivates us to keep improving.

Thanks again for your support and we hope you’ll enjoy your product! 💜

Rated 5 out of 5 stars
Horsefeathers logo

Reply from Horsefeathers

Thank you for your kind words! We're happy to hear you had an amazing experience and that our service was fast. We really appreciate your feedback and hope to see you again soon! 💙

Rated 2 out of 5 stars

No free return

No free return

27 February 2026
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Reply from Horsefeathers

Thank you for your feedback.

We understand that free returns are important for many customers. At the moment, return shipping costs are the responsibility of the customer, but we always aim to keep our prices competitive and provide detailed product information to help customers choose the right item.

If you ever need assistance with a return or have any questions, our team will be happy to help. 🧡

Rated 5 out of 5 stars

Easy and straightforward buy

Easy and straightforward buy, quick delivery, great product

27 February 2026
Horsefeathers logo

Reply from Horsefeathers

Thank you for your review!
We’re glad to hear that your purchase was easy and straightforward and that you’re happy with the product and quick delivery. Your feedback means a lot to us. 🧡

We hope you’ll enjoy the product, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Ordering was smooth and quick

Ordering was smooth and quick, so was the transport. I'm super excited to try the pants out on the snow. :)

28 February 2026
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Reply from Horsefeathers

Thank you so much for your review! 😊

We’re thrilled to hear that the ordering and delivery went smoothly. Have an amazing time testing out your new pants on the snow - enjoy every run! ❄️⛷️

We really appreciate your support!

Rated 5 out of 5 stars

Good quality pieces

Good quality pieces, fit well.

26 February 2026
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Reply from Horsefeathers

Thank you for your feedback! 😊 We're happy to hear that you like the quality and that the pieces fit well. We really appreciate your support! 🧡

Rated 5 out of 5 stars

Second purchase in 10 days

Second purchase in 10 days. Fitting, looking and quality is super! ☺️

26 February 2026
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Reply from Horsefeathers

Thank you so much for your second purchase in such a short time! 😊 We're really happy to hear that you're satisfied with the fit, look, and quality. Your support means a lot to us, and we hope you’ll continue enjoying our products!🧡

Rated 5 out of 5 stars

Fast delivery! Best customer service!

Fast delivery even all the way to Japan!
Best costumer service, fast replies, all the info given.

22 February 2026
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Reply from Horsefeathers

Thank you so much for your review! 😊

We’re thrilled to hear your order arrived quickly all the way to Japan and that our customer service met your expectations. Fast replies and helpful info are what we aim for!

We really appreciate your support! 🌏✈️❤

Rated 5 out of 5 stars

I recently ordered from Horsefeathes

I recently ordered from Horsefeathers and so far I’m really impressed. The delivery was extremely fast, which was a great start.

I haven’t had the chance to test the jacket on the snow yet, but my first impression is very positive. I love that it has plenty of pockets, which makes it practical and functional. It’s comfortable and spacious, nothing feels tight, and I have enough room to layer underneath. I can move freely without any restriction, which is very important to me.

Overall, I’m very happy with it so far and looking forward to trying it out on the slopes.

24 February 2026
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Reply from Horsefeathers

Thank you so much for your detailed review! 😊

We’re thrilled to hear your first impression of the jacket is so positive. It’s great that you find it comfortable, spacious, and practical with plenty of pockets - freedom of movement is exactly what we aim for!

We hope it performs just as well on the slopes and becomes your go-to jacket this season. Enjoy your time on the snow! ❄️🏂

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